Phiaton BT 150 NC, Owner'S Manual, Page: 15 / 16

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17. PRODUCT SYMPTOMS AND TROUBLESHOOTING
1) The power does not turn on:
- Charge the device. If the power does not turn on even after charging, contact Phiaton Customer Service.
2) The device does not charge:
- Check whether the USB charging cable has been properly connected with the device.
- Check whether the PC power is on and that it has been properly connected.
- When using a separately purchased USB AC adapter, check to see that it has been properly connected.
3) The device does not pair:
- Check whether the power of the ‘Bluetooth Device’ you want to connect is on.
- Check whether the Bluetooth feature within the ‘Bluetooth Device’ you want to connect is enabled.
- Check whether the ‘Bluetooth Device’ you want to connect is within the supported range.
(Pairing is supported only when within 3 feet.)
- Check whether the Bluetooth profile within the ‘Bluetooth Device’ is compatible.
- Check whether the BT 150 NC is in ‘Pairing Mode’.
- Power OFF, then try again repairing by following direction from
6. PAIRING WITH A ‘BLUETOOTH DEVICE’ .
4) Music cannot be played:
- Check whether the power of the device and ‘Bluetooth Device’ is on.
- Check whether music is being played within the connected ‘Bluetooth Device’.
- Check whether the volume within the connected ‘Bluetooth Device’ is low.
- When using an extension cord, check to see that the plug is properly connected.
5) Noise is heard or the sound lags:
- Check whether there is an electronic device using the 2.4 GHz frequency band nearby the device and
connected ‘Bluetooth Device’.
- Check whether the connected ‘Bluetooth Device’ is far away from this device.
(Maximum communication range: within 33 feet.)
6) The music sound quality is low:
- If the ‘Bluetooth Device’ you are trying to connect with this device is accessed to HSP, change the access
to A2DP.
7) The other party cannot be heard while on a call:
- Check whether the power of the ‘Bluetooth Device’ you want to connect is on.
- Access Bluetooth through HFP or HSP.
- Check whether the volume within the connected ‘Bluetooth Device’ is low.
8) Outside noise is too high or not reduced:
- Check whether Noise Cancelling is turned ON.
- Check whether the right size ear tips are chosen.
(Noise will not be properly reduced if the ear tips are not properly inserted or the right size ear tips are
not chosen.)