Warranty Exclusions
Failure caused by unreasonable or abusive use. Firepits that were clearance items, display models or items purchased in an "as is"
condition, freight damage, firepit damaged by acts of nature, vandalism, fire, abuse, lack of proper care and maintenance, or improper
assembly; straps and normal fading or discoloration from exposure to elements, oils, spills, fluids or chemicals; Table top against
breakage; hardware against corrosion or rusting; buckling or splitting of tubing resulting from exposure to water and freezing
temperatures; glass table tops, purchased or replacement parts; plastics. Also excluded: loss of use of time and or inconvenience,
money, travel, packaging or any other consequential or incidental damages. In no event shall our side responsibility exceed the value
of the replacement product. Warranty is to the original purchaser when items are purchased from one of our authorized retailers and is
not transferable. All warranty claims must be submitted with a dated register receipt within the warranty period. For quality control
purposes and verification, we reserve the right to request photographs of the damage item(s). The terms of this warranty are subject
to change without notice.
WARRANTY
1-877-606-2818
Questions, problems, missing parts? Before returning to the store
please contact our Customer Service
Firepits
Burner, steel fire pit bowl, all mechanical parts and fittings to control panel and burner assembly, and all fire pit tops that are not cast
aluminum are warranted for a period of one (1) year from original date of purchase, against defects in material and or workmanship.
Rust is not covered.
Frames
Frames are warranted to be free from defects in materials and workmanship for a period of one (1) year. Damage to frames or welds
due to improper assembly or exposure to water and sub-freezing temperatures, is not covered. Breakage that is a result of product
being dropped, acts of God, acts of war, etc. are not covered.
Finish
The finish is warranted against peeling, cracking, or blistering for a period of one (1) year provided the product has not been scratched
or abraded. Scratches and chips resulting from normal wear and tear are not covered. Fading resulting from exposure to elements is
not covered. Stains as a result of chemical spills and certain food items are not covered.
Table Tops
All table tops are warranted for a period of one (1) year from original date of purchase, against defects in material and or workmanship.
Breakage, discoloration, staining, and or any other weather related issues are not covered.
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If instructions or parts are missing, please email us at [email protected].
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