PhD Solutions PHD-EXC-505-HDTL-RX, Operation Manual

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PhD Solutions Product Warranty
Should you feel your product does not function adequately due to defects in materials or
workmanship, PhD Solutions (hereby referred to as “the warrantor”) will, for the length of the
period indicated below:
a) Repair the product with new or
refurbished parts. or
b) Replace it with a new or refurbished product.
Limited Warranty Period
Commencing from the original date of purchase, all PhD Solutions products are covered by a
one year PARTS and LABOUR warranty depending on the product .
Please contact your PhD Solutions dealer for details.
During this period there will be no charge for unit repair, replacement of parts, unit
components or replacement of product if necessary. The decision to repair or replace will be
made by the warrantor. The purchaser must mail-in or return the product to PhD Solutions
during the warranty period.
This limited warranty only covers the product purchased as new and is extended to the
original purchaser only. It is non-transferable to subsequent owners, even during the
warranty period.
A purchase receipt or other proof of original purchase date is required for the limited warranty
service.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER
WILL BE REQUIRED TO PRODUCE A SALES RECEIPT/PROOF OF PURCHASE
INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
Please note: THE CUSTOMER WILL BE CHARGED FOR PARTS OR REPAIR
OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
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Product Service Provided
1. Damage requiring service
All units should be serviced by a PhD Solutions qualified service person.:
2. Servicing Personnel
Do not attempt to service the unit beyond that described in these operating instructions.
Refer all other servicing to authorised PhD Solutions servicing personnel.
Return to Supplier
When shipping the unit, carefully pack and send it prepaid (preferably in the original packaging)
with a tracking number and adequate insurance. Please include a document or letter detailing
the reason for return and include a daytime telephone number and/or email address where you
can be contacted.
If repair is required during the limited warranty period, the purchaser will be required to
provide a sales receipt or other proof of purchase, indicating date and location of purchase as
well as the price paid for the product. The customer will be charged for the repair or
replacement of any unit received unless such information is provided.
Warranty Limits and Exclusions
1. This Limited Warranty ONLY COVERS failures due to defects in materials or
workmanship and DOES NOT COVER normal wear and tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage that occurs in shipment or failures
caused by products not supplied by the warrantor.
Failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication,
alteration, incorrect installation, set-up adjustment, implementation of/to consumer controls,
improper maintenance, power line surge, lightening damage, Electro static discharge (ESD)
,modification, service by anyone other than a manufacturer-approved service center or
factory-authorised personnel, or damage attributable to acts of God.
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