Pevex Stoves - Brightwell 400P
– Installation & Operating Manual
Brightwell 400P
–
July 2022 v1
BRIGHTWELL 400 P MULTI-FUEL STOVE
– 5 YEAR WARRANTY
It’s important to know what requirements need to be met in order to qualify for our 5 year warranty, as well as
being aware of exactly what it covers. This warranty only applies to our stoves.
If you have purchased your stove from an authorised stockist within our Premium Retailer Network, then
automatically your product will carry a 5 year warranty. The start date for the warranty period is the date of
purchase. You do not need to register your stove for the warranty to apply, but you must retain your proof of
purchase from the retailer, which must have your name, address and the date of the purchase. Then from the
serial number on your stove we can then action your warranty, you must have the stove serviced every 12 months
and keep the service receipt for the warranty to be valid. Any product purchased outside of our Premium Retailer
Network will carry a standard 12 month, non-extendable warranty.
It is a condition of the Warranty that the installation complies with relevant Building Regulations and the rules in
force, and is carried out by a suitably trained and qualified individual HETAS registered in the United Kingdom
(or equivalent in other countries) with a certificate of installation and the appropriate commissioning report
completed and retained by the end-user. Please refer to
Appendix 1 - Annual Servicing Records
It is also a condition of the Warranty that your Stove is regularly serviced (every 12 months) by a suitably trained
and qualified individual, ideally HETAS registered in the United Kingdom (or equivalent in other countries). Records
and receipts of annual services will be required in the event of a warranty claim during the period of the warranty.
Please refer to
Appendix 1 - Annual Servicing Records
This warranty is not transferable, and solely for, the benefit of the original purchaser of the stove. Please retain
your dated sales receipt as a proof of purchase.
During your warranty period, only genuine spare parts must be used in the servicing and maintenance of your
stove, these spare parts can be ordered via the Premium Retailer directly.
Consumable items such as glass, paint, grate parts, log retainers, ceramic fire boards (internal linings), and rope
seals which are either subject to normal wear and tear or parts that require replacement in connection with normal
maintenance are not covered, either by the Warranty. The Flue system is not covered by any warranty from Pevex
Stoves.
Should you experience problems with your stove, any claim must be submitted first to the Premium Retailer from
where the stove was purchased. Your Premium Retailer will either be able to offer immediate assistance or make
contact with Pevex Stoves on your behalf.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or replacement of parts which are subject to normal
wear and tear during the warranty period or parts that will require replacement in connection with normal
maintenance. Such parts include but are not limited to glass, paint, rope seals, grate parts, log retainers, and
internal linings.
Your Stove Warranty does not cover:
a) In normal usage the paint finish of your Stove may change colour slightly. As these circumstances are
considered normal, they are not covered by the warranty. The stove paint must be cured as detailed in this
manual
b) Enamelled components where these parts are subjected to abnormally high temperatures, chemical abrasion
or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the enamelled finish.
c) Damage resulting from installation and usage where the appliance has not been installed or used in accordance
with this installation and operation instructions, or if the installation does not conform to local building, fire and
safety regulations. This includes the entire flue system whether purchased from Pevex or not
d) Defects or faults caused by specific local conditions such as draught problems, water damage, condensation
and chimney defects.
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