petsafe.com
17
Troubleshooting
My pet reacts strongly to the static
correction and has become fearful.
• Lower the static correction level.
• Make sure you are in control of the situation when your pet receives his first
static corrections (have him on a leash attached to a separate, non-metallic
collar) and lead him into the pet area and praise him. If your pet remains
fearful, suspend training and start again the next day. Make sure to end all
training sessions on a positive note with lots of praise and play.
The transmitter power light is not on.
• Make sure the power adaptor is plugged into a working 120 volt wall outlet.
• Verify that the outlet is working properly by plugging in a known working item
such as a radio.
• If the power light still does not come on, the fence transmitter and/or power
adaptor needs to be replaced. Contact the Customer Care Center.
I was setting up the pet area and after I
turned down the boundary control dial,
the receiver collar would no longer tone
or correct.
• You may have turned the boundary control dial down too quickly, causing the
receiver collar to go into power-fail mode. This is a safety feature designed to
protect your pet when power to the transmitter goes out.
My next-door neighbor has a
containment system and the receiver
collar does not activate near
their property.
• Your neighbor’s containment signal may interfere with the operation of the
receiver collar preventing activation close to their fence. To minimize the
interference, reduce the size of the pet area or move the transmitter away
from your neighbor’s system.
• Adjust the pet area so that the receiver collar activates for at least 5
feet beyond the reduced boundary setting when walking towards the
neighboring containment system.
The receiver collar has injured my
pet’s neck.
• Failing to follow the important safety information at the front of the product
manual has caused pressure ulcers. Some descriptions of advanced pressure
ulcers describe the sores as looking like burns on the dog’s neck. Be assured
that electronic collars do not use enough energy to create electrical burns.
The energy in an output pulse is only a few thousandths of a Joule; it is similar
in nature to the static pulse that you may feel when getting out of your car. In
some cases, pressure ulcers are described as chemical burns. The battery in
your receiver collar is sealed, in addition, your collar’s housing is also sealed.
This sealing makes it virtually impossible, without misuse or abuse, for your
receiver collar battery to leak onto your pet’s neck. Please review and follow
the important safety information on page 3, and the instructions in Step 6
under the heading “Fit the receiver collar” on page 12.
Summary of Contents for Stay & Play PIF00-13663
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