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16
Troubleshooting
The receiver collar tone is not sounding
when setting up the boundary zone.
• Make sure the receiver collar is turned on and battery status lights are
flashing every 4-5 seconds.
• Charge receiver collar.
• The tone may be difficult to hear in a noisy environment.
• Use test light as explained in the “test light instructions” section, and use it to
determine the location of boundary zone.
• Check that the transmitter is set up according to directions.
The receiver collar tone is not sounding
or administering a static correction.
• Check that the transmitter is plugged into a working 120 volt outlet,
turned on, the power light is on, and the transmitter controls are set at your
desired settings.
• Make sure the receiver collar is turned on and battery status lights are flashing
every 4-5 seconds.
• Charge receiver collar.
The receiver collar tone is
sounding everywhere.
• Check that the transmitter is plugged into a working standard 120 volt outlet,
turned on, the power light is on, and the transmitter controls are set at your
desired settings.
The receiver collar tone is sounding
inside the house.
• It is recommended to remove the receiver collar from your pet when indoors
to avoid activation of the receiver collar.
• Make sure the transmitter is on and set up according to the directions.
• Ensure the entire house is within the pet area. The transmitter may need to be
moved to adjust the pet area to include the entire house.
• If relocating the transmitter, remove the receiver collar from your pet before
turning the transmitter off.
My pet is receiving a static correction in
his metal crate.
• The receiver collar activates when it loses the transmitter signal. The metal
crate may block the transmitter signal which causes the receiver collar
to activate.
• Remove the receiver collar from your pet when placing him in his metal crate.
The boundary zone seems to fluctuate.
• This is normal for the electromagnetic field of the Stay & Play
™
Wireless Fence
for Stubborn Dogs. The field may be affected by surrounding “electronic
noise,” which can cause it to fluctuate up to 5%.
• The location the receiver collar activates is influenced by the speed and
orientation of the receiver collar as your pet enters the boundary zone.
The receiver collar activates in the middle
of the yard.
• The receiver collar activates when it loses the transmitter signal. This
sometimes occurs if a large metal object is between the receiver collar and
transmitter, if the orientation of the receiver collar changes near the boundary
zone, or if the surrounding “electronic noise” interferes with the signal. If
this continues to occur, consider relocating the transmitter and resetting the
pet area.
The receiver collar tone is sounding
but my pet is not responding to the
static correction.
• Make sure the static correction level is set at 2 or above.
• Test the receiver collar with the test light.
• If the test light flashes, check the fit of the receiver collar.
• Trim your pet’s fur where the contact points touch the neck and/or switch to
the longer contact points.
• Increase the static correction level.
• Repeat training steps to reinforce training.
Summary of Contents for Stay & Play PIF00-13663
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