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Radio Systems Corporation
10427 PetSafe Way, Knoxville, TN 37932
+1 (800) 732-2677
petsafe.com
©2017 Radio Systems Corporation
400-2047
Hereinafter Radio Systems Corporation and any other affiliate or Brand of Radio Systems Corporation may be
referred to collectively as “We” or “Us”.
Warranty and Registration
Warranty
One Year Non-Transferrable Limited Warranty
This product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this
product and its terms can be found at
www.petsafe.com
and/or are available by contacting your local Customer
Care Center: Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against
Defects, effective January 1, 2012, warranty details of this Product are as follows:
One year Non-Transferrable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the
original retail purchaser, and not any other purchaser or subsequent owner, that its product, when subject to normal
and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the
purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a
gift recipient of a new product that is unopened and in its original packaging. When serviced by Radio Systems Customer
Service, Radio Systems covers labor and parts for one year of ownership; after the first year, a service or upgrade
charge will apply relative to replacement of the product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser
resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This
limited warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and
misuse. Consumers who purchase products outside of Australia, New Zealand, or from an unauthorized dealer will
need to return the product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any
other reason outside of these warranty terms.
Claims Procedure:
Any claim made under this warranty should be made directly to Radio Systems Australia Pty
Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd., PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email:
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair
or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the product. Failure to do so may delay in the repair or
replacement of the product.
If the product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organize for
a replacement to be sent in advance of returning the faulty product. A Post Bag will be included with the replacement
product for the return of the faulty product. The product must be returned within 7 days of receiving the replacement.
If the product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required
to return the product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty
unit or its components and return to the consumer free of charge provided the product is within its said warranty
period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods
come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800
786 608 (Australia) or 0800 543 054 (New Zealand).
