www.petsafe.net 21
TROUBLESHOOTING
My pet is not responding when
I press a button.
• Check to see if the Receiver Collar has been turned on.
• If your range has reduced from the first time you have used
it, please check to see if the battery is low in either the
Handheld Remote or Receiver Collar.
• Many factors can impact the range you have with the
ADVENTURE
Dog Trainer. For a list of these factors, please
refer to “How the System Works”.
• You can verify the Receiver Collar is delivering stimulation
to your pet by placing the Test Light, enclosed in your
kit, on the Receiver Collar. Please refer to the “Test Light
Instructions” section for details.
• Increase the Intensity Dial. Refer to “Find the Best
Stimulation Level For Your Pet” for more information.
• Make sure the Receiver Collar’s Contact Points are placed
snugly against your pet’s skin. Refer to “Fit the Receiver
Collar” for more information.
• If you notice your operating time dropping to about half the
original time, your Receiver Collar battery needs to be replaced.
Contact the Customer Care Center to purchase a new one.
The Receiver Collar will not
turn on.
• Make sure the Receiver Collar has been charged. For the
initial charge, be sure to charge it for 24 hours. Subsequent
charges only take 12 hours.
The Receiver Collar is not
responding to the Handheld
Remote.
• Verify the Receiver Collar has been turned on. Refer to
“Turning the Receiver Collar On and Off”.
• Refer to “Reset the Receiver Collar.”
Test Light Instructions
1. Turn the Receiver Collar on.
2. Hold the Test Light Contacts to the Contact Points.
3. Press the Stimulation Button on the Remote Transmitter.
4. The Test Light will flash.
Note: At higher Stimulation Levels, the Test
Light will flash brighter.
5. Turn the Receiver Collar off.
6. Save the Test Light for future testing.
Note: If the Test Light does not flash, recharge the battery and re-test. If
Test Light still does not flash, contact the Customer Care Center or visit our website at www.petsafe.net.
Important: The Test Light Tool can be used to tighten the Contact Points. This Receiver Collar
has special waterproof Contact Points that will crack if they are over-tightened. If your Contact
Points ever become loose, do not turn them any more than one-quarter turn beyond finger tight.
