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Customer Care Center 1-800-732-2677
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My pet does not respond
when I press a button.
• Make sure the Receiver Collar has been turned on.
• If your range has reduced from the first time you used the Remote Trainer,
the battery(s) may be low in either the Handheld Remote or Receiver Collar.
• Many factors can impact the amount of range you have with the Remote
Trainer. For a list of these factors, see “How the System Works”.
• Increase the Vibration Level. Refer to “Find the Best Vibration Level For
Your Pet” for more information.
• Make sure the Receiver Collar’s Vibration Points are placed snugly against
your pet’s skin. Refer to “Fit the Receiver Collar” for more information.
The Receiver Collar will not
turn on.
• Check that one (1) 3-volt (CR2) battery has been installed properly. See
“To Insert and Remove the Battery.”
The Receiver Collar is not
responding to the Handheld
Remote.
• Verify the Receiver Collar is on.
• If the LED does not come on when a button is pressed on the Handheld
Remote, ensure that the batteries are inserted properly.
• If the first two solutions did not resolve your problem, see “To Pair the
Handheld Remote and the Receiver Collar.”
Customer Care International
USA & Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 7:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details of the warranty applicable to this
product and its terms can be found at www.petsafe.net and/or are available by sending a stamped addressed
envelope to PetSafe
®
Ltd. Redthorn House, Unit 9, Chorley West Business Park, Ackhurst Road, Chorley,
Lancashire PR7 1NL, United Kingdom.
