Petsafe Passport PPA19-20559, Operating Manual

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Troubleshooting
The answers to these questions should help you solve any problems you have with the Dog Door . If they do not, please contact our Customer Care
Centre or visit our website at
www.petsafe.net .
TROUBLESHOOTING
PROBLEM SOLUTION
Dog Door does not respond to a programmed pet when pet is
directly in front of the Dog Door flap
• Check to make sure Door Operational Mode is Smart Mode (see
“Door Operational Modes”) .
• Check Passport
™ Key has been programmed to the Dog Door .
• Check Passport
™ Key is attached to your pet’s collar correctly .
• Check there are no other Passport
™ Key accessories in the area near
the Dog Door .
• Check Power Adaptor is connected, or if using the Passport
™
Rechargeable Battery it is correctly inserted and has a full charge .
• Make sure Motion Sensor Wire is connected from the Interior Frame
to the Exterior Frame .
• Make sure nothing is obstructing Motion Sensors on interior and
Exterior Frames .
• Check to see how pet is approaching the Dog Door. If approaching
from side, the Motion Sensors cannot detect pet so the Dog Door can
read Passport
™
Key (see “Understanding Motion Sensors” section of
Installation Guide) . Retrain pet (see “Train Pet” section of Installation
Guide) .
• Check there are no radio-frequency transmitting devices or electronic
devices that may be interfering with the operation of the Dog Door .
• If problem continues, reprogram pet. Make sure the Passport
™ Key is
13 to 15 cm away from the flap when reprogramming .
• If problem continues after reprogramming pet, contact Customer
Care Centre .
Dog Door is not reading key fast enough for pet
• If you have multiple pets, make sure each pet’s Re-latch Time
is set to
1 or 2 seconds (see “Re-latch Time”) . If a pet’s Re-latch Time is set
longer, it could keep the door from opening quickly enough for the
next pet .
• May have an error or ATTENTION screen. Check LCD Screen for
message .
IN-TONE or Out-Tone is not working
• Check Door Operational Mode is set to Smart Mode (see “Door
Operational Modes”) .
• Check pet is wearing programmed Passport
™ Key .
• Check Volume is On (see “Volume Control”).
• Check In-Tone or Out-Tone is not set to Off (see “In-Tone & Out-
Tone”) .
Pet Tracking is not working
• Check Door Operational Mode is set to Smart Mode (see “Door
Operational Modes”) .
• Check pet is wearing programmed Passport
™
Key .
• Make sure pet is not being let out or in through another opening other
than the Dog Door .
Dog Door is beeping • If you are using the Passport Rechargeable Battery
™
the Dog Door
may be in Low Battery Mode and battery needs recharged .
• May have an error or ATTENTION screen. Check LCD Screen for
message .