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Customer Care 1(800) 732-2677
Frequently Asked Questions
QUESTIONS
ANSWERS
Can the ScoopFree
®
Self-Cleaning Litter Box be
used with multiple cats?
The ScoopFree litter box was designed for use with one or two cats. If you have more than two
cats, it is recommended to have at least one litter box for every two cats.
How will I know when to
change the litter tray?
You should change the litter tray when either of the following occurs:
• The crystal litter is saturated. As the crystals absorb urine, the litter will start to turn yellow.
Once the majority of the litter turns yellow, the crystals are nearing their saturation point.
When the crystals can no longer absorb any more moisture, you may start to notice an
odor from the urine.
• The waste trap is full. When the waste trap is full, the waste trap cover will not close
completely. You may see small pieces of solid waste sticking out from underneath the lid.
You may also start to notice an odor from the solid waste.
See “Maximizing Litter Tray Life” page 11 to help get the most life from the disposable crystal
litter trays.
What if my cat goes back
into the box soon after it’s
been used?
The rake will not clean if a cat is in the litter box because it will be obstructing the detection
sensors. The countdown timer will reset itself and the rake will begin to clean 20 minutes (or 5,
10 or 20 if you have a ScoopFree Ultra) after your cat leaves the litter box again.
What is the difference
between ScoopFree
Original and Ultra?
The ScoopFree Ultra functions like the ScoopFree Original with three added features:
• The privacy hood gives your cat a private bathroom while helping keep the crystal litter
properly contained. (The privacy hood can be purchased separately for use with the
ScoopFree Original. See “Replacement Parts and Accessories” page 13.)
• The adjustable rake timer allows you to choose if the automatic rake sweeps waste 5, 10 or
20 minutes after your cat uses the litter box. (The ScoopFree Original waits 20 minutes.)
• The health counter tracks the frequency of your cat’s litter box usage to help alert to
possible health issues.
What are the differences
between the original scent,
lavender and the sensitive
crystal litter trays?
• The original scent crystal litter is a light, fresh scent, while the lavender crystals have a
light, soothing lavender scent. The sensitive crystals are free of all perfumes and dyes for
sensitive cats and owners.
Troubleshooting
The answers to these questions should help you solve any problems you have with your ScoopFree Self Cleaning Litter Box. If they do not,
please contact our Customer Care Center at +
1 (800) 732-2677
or visit our website at
www.petsafe.com
.
Troubleshooting
PROBLEM
SOLUTION
Indicator light is flashing rapidly, and
rake is at home position
• Check if the waste trap is full. If so, replace the litter tray.
• Check for obstructions and remove them if necessary.
• Make sure the magnets on the waste cover are properly attached to the
litter tray. If not, lift the waste cover and lower it back down. You should
hear a “click” when it is correctly attached to the tray.
• Make sure the waste trap cover is properly installed.
• Ensure the litter box is level and seated properly on the litter tray.
• Ensure the litter is evenly distributed. Never add extra litter.
• Unplug the litter box and wait a few seconds. Plug the litter box in again.
When the rake returns to the home position, the indicator light will glow
solid green.
