www.petsafe.net 17
16 www.petsafe.net
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Europe –
Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market
Square, Dundalk, Co. Louth, Ireland
Canada –
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand
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In compliance with the Australian Consumer Law,
Warranties Against Defects, effective January 1, 2012, warranty details of this Product
are as follows: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio
Systems”) warrants to the original retail purchaser, and not any other purchaser or
subsequent owner, that its Product, when subject to normal and proper residential use,
will be free from defects in material or workmanship for a period of two (2) years from
the purchase date. An “original retail consumer purchaser” is a person or entity who
originally purchases the Product, or a gift recipient of a new Product that is unopened
and in its original packaging. When serviced by Radio Systems Customer Service,
Radio Systems covers labour and parts for the first two years of ownership; after the
first two years, a service or upgrade charge will apply relative to replacement of the
Product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the
original retail consumer purchaser resells the Radio Systems Product or transfers
the property on which the Radio Systems Product is installed. This Limited Warranty
excludes accidental damage due to dog chews; lightning damage; or neglect,
alteration, and misuse. Consumers who purchase products outside of Australia, New
Zealand, or from an unauthorised dealer will need to return the Product to the original
place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades
for change of mind, or for any other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to
Radio Systems Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty. Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase,
Radio Systems will not repair or replace faulty components. Radio Systems requests
the Consumer to contact the Radio Systems Customer Care Centre to obtain a
Warranty Return number, prior to sending the Product. Failure to do so may delay in
the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase,
Radio Systems will organise for a replacement to be sent in advance of returning
the faulty Product. A Post Bag will be included with the replacement Product for the
return of the faulty Product. The Product must be returned within 7 days of receiving
the replacement. If the Product is deemed to be faulty after 30 days from the date
of original purchase, the consumer will be required to return the Product to Radio
Systems at the consumer’s own expense. Radio Systems will test and replace the
