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Pet Fountain is loud.
• A low humming noise is normal, but it should not
be loud. Check the water level. If water level is
too low then the pump will have to work harder
causing it to be louder than normal.
• Unplug the Pet Fountain for 15 seconds. If the
noise does not stop when plugged back in,
it’s possible that some debris is caught on the
impeller. Remove the pump and clean the impeller.
Try rubbing a small amount of vegetable oil onto
the magnetic pin with a cotton swab to lubricate
the impeller.
There are black particles
in the bowl.
• This is loose granulated charcoal dust from the
filter and is completely harmless for your pet to
drink. Rinse the charcoal filter in cold water before
placing it in the Pet Fountain to prevent this.
The Pet Fountain feels
slimy.
• If you have multiple pets or dogs using the Pet
Fountain, the slimy feeling may be caused by your
pet’s saliva. Change the water and clean your
fountain more frequently to prevent this.
• Make sure the Pet Fountain parts are rinsed
thoroughly after cleaning the fountain. Soap
residue may cause the sliminess.
The power adaptor is
warm to the touch.
• Unplug the Pet Fountain and plug it into a
surge protector.
The Pet Fountain is leaking. • Sometimes water around the Pet Fountain is
caused by pets drinking. Some pets are prone to
spilling. Watch your pet when he drinks to see if
this is the cause. If it is, you can purchase a Pet
Fountain mat or other water-resistant mat to place
under the Pet Fountain.
The Pet Fountain seems
dirty even after cleaning.
• If there is a white chalky substance in the Pet
Fountain, your fountain may have a mineral
deposit build-up from hard water. To remove these
deposits, clean the fountain parts with a 80%
water and 20% vinegar solution. Rinse all parts
thoroughly afterwards. Use filtered or purified
water instead of hard tap water to prevent this.
Warranty
Two Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of
the warranty applicable to this Product and its terms can be found at www.petsafe.net
and/ or are available by contacting your local Customer Care Centre.
