NOTES
A
PPENDIX
E: C
ALLING
T
ECHNICAL
S
UPPORT
If you determine that your Cheetah V5 modules are malfunctioning,
do not attempt to alter or repair it
. It contains no user-serviceable parts. Contact
Technical Support
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete
description, including:
•
The firmware-revision level printed on the bottom of the Extender (very important);
•
The nature and duration of the problem.
•
When the problem occurs.
•
The components involved in the problem—that is, what type of computers, what type of keyboard, brand of mouse, make and model of monitor,
type and make of cable, etc.
•
Any particular application that, when used, appears to create the problem or make it worse.
•
The results of any testing you’ve already done.
To solve some problems, it might be necessary to upgrade the Extender’s firmware. If this turns out to be the case for your difficulty, our Technical
Support technicians will arrange for you to receive the new firmware and will tell you how to install it.
Shipping and Packaging
If you need to transport or ship your Cheetah V5 modules:
•
Package it carefully. We recommend that you use the original container.
•
If you are shipping it for repair, please include the Unit’s external power supplies. If you are returning it, please include everything you received
with it. Before you ship the Extender back to your dealer for repair or return, contact him to get a Return Authorization (RA) number.
