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FAQ
One side of the mattress is losing air throughout the night
Our air chambers have a one-way valve system and shouldn’t
experience any air loss form your number bed mattress. In the rare
event that a component may leak, you are covered by the 25-year
limited warranty. To start diagnosing the issue, check all connections
between the air chambers and the air controller. Disconnect each
fitting and examine the black o-ring for any damage. Lubricate with
a non-petroleum based lubricant like mineral oil or vegetable oil (do
not use Vaseline). Reconnect the fittings and make sure you hear
a “click” sound when the setting is secured. To help identify a leak
origin, try switching hose connections at the air controller. Re-inflate
mattress and note which side of the bed (air chamber) deflates over
time. Please note: it may take a full sleep cycle to determine where
the leak resides. If the leak switched to the other side of the mattress
(other air chamber), your air control unit may need to be repaired/
replaced. If the leak stayed on the same side of the mattress, your air
chamber and/or fitting may need to be repaired/replaced. If this is
the case, please call customer service at 1-877-776-0431 ext. 2.
Body impressions versus under inflation
If you still feel that your mattress has a body impression after you
have a fully inflated your mattress, please check for leaks. If there are
no leaks, you may want to unzip and remove the mattress top panel
and realign the comfort layers to redistribute the material where
you are experiencing the body impression. Compression over time is
considered normal.
“New car smell” new fabric and material odors
Your mattress is manufactured only days before it ships. It’s normal
at first to notice a “new car” smell. The smell will fade overtime,
generally within a few days. You may wish to unzip your
mattress
during the day to allow it to air out while it’s not in use. A simple trick
is to take a few dryer sheets and lay them on top of the air chambers
to relieve any temporary odor with a fresh laundry smell.
Hand Control and Air Control Unit
Air control unit doesn’t turn on or has stopped working
Make sure you have power to your surge protector and your air
controller system. Then, check to see if it is plugged into an outlet
that has power. If the electrical is controlled by a switch make sure
the switch is turned on. To verify that your air pump system has
power, the remote must be plugged into the air control unit. The
remotes will illuminate when the air control unit is connected to
a power source. If the air control unit still does not turn on, please
contact customer support at 1-877-776-0431 ext. 2.
Changes and fluctuations of a sleep setting
Temperature and atmospheric changes might slightly affect your
sleep setting, this is normal. For accuracy, always set your number
bed setting while you are laying on the bed. The remotes have a
dynamic read out so minor fluctuations of 5 points are normal.
Remote(s) do not turn on or are not working
Make sure your batteries are properly installed and are not old or
depleted. Use AAA alkaline batteries only. Do not use rechargeable
batteries. Make sure the power cord is completely inserted in the
receptacle on the back of your air control unit.
Power outage and number bed functionality
In the event of a power outage, your air chambers should remain
inflated and your mattress should stay at the same sleep setting,
