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NOTES:

1.If circuit breaker is tripped or fuse is blown more than once, contact a qualified electrician.

2.If unit is installed where condensation drainage could drip in an undesirable location, an accessory drain kit should be

installed and connected to a drain system.

TROUBLESHOOTING

Before calling for service, please review the chart below.

13

POSSIBLE CAUSES

SOLUTIONS

• Unit may have become unplugged.

• Check that plug is plugged securely in wall receptacle. 

Note: Plug has a test/reset button on it. Make sure that the plug has not tripped.

• Fuse may have blown.

• Replace the fuse. See Note 1 (below).

• Circuit breaker may have been tripped.

• Reset circuit breaker. See Note 1 (below).

• Unit may be off.

• Turn unit on (bottom right button on keypad).

• Unit may be in a protection mode.

• Unit air discharge section is blocked.

• Make sure curtains, blinds or furniture are not restricting or blocking unit airflow. 

• Temperature setting is not high or low 

enough. 

• Reset to a lower or higher temperature setting.

Note: Set point limits may not allow the unit to heat or cool the room to the 

temperature desired. Check section on dipswitch settings.

• Unit air filters are dirty.

• Remove and clean filters

• Room is excessively hot or cold when 

unit is started.

• Allow sufficient amount of time for unit to heat or cool the room. Start heating or 

cooling early before outdoor temperature, cooking heat or groups of people 

make room uncomfortable.

• Vent door left open.

• Close vent door.

• Unit may be in a protection mode.

• Check dipswitch settings for desired comfort.

• Compressor is in time delay.

• Wait approximately 3 minutes for compressor to start.

• Strange numbers/characters appear 

on the display.

• The unit may be in a protection mode.

• The unit may be set for °C (instead of °F).

• The unit is making noises.

• Clicking, gurgling or whooshing noises are normal during operation of unit.

• Water is dripping outside.

• If a drain kit has not been installed, condensation runoff during very hot and 

humid weather is normal. See Note 2 (below). If a drain kit has been installed 

and is connected to a drain system, check gaskets and fittings around drain for 

leaks and plugs.

• Wall sleeve is not installed level

• Wall sleeve must be installed level for proper drainage of condensation. Check 

that installation is level and make any necessary adjustments.

• Low outdoor temperature

• When outdoor temperature is approximately 55°F or below, frost may form on 

the indoor coil when unit is in Cooling mode. Switch unit to FAN operation until 

ice or frost melts.

• Dirty filters

• Remove or clean filters.

• Compressor may have cycled, so 

compressor is in a restart protection.

• 

Random Compressor restart

 - Whenever the unit is plugged in or power has 

been restarted, a random compressor restart will occur. After a power outage, 

the  compressor will restart after approximately 3 minutes.

• 

Compressor Protection

 - To prevent short cycling of the compressor, there is 

a random startup delay of 3 minutes and a minimum compressor run time of 3 

minutes.

• The electric heating function is not 

working properly.

• The evaporator should be cleaned once every three months by a professional.

ELECTRIC HEATING FAILURE

UNIT DOES NOT START

UNIT NOT COOLING/HEATING ROOM

WATER DRIPPING INSIDE

ICE OR FROST FORMS ON INDOOR COIL

COMPRESSOR PROTECTION

DISPLAY HAS STRANGE NUMBERS/CHARACTERS ON IT

UNIT MAKING NOISES

WATER DRIPPING OUTSIDE

Summary of Contents for 1PTC07A-3.5

Page 1: ...read this manual carefully and keep it for future reference along with your receipt Your Source for Home Comfort PACKAGED TERMINAL AIR CONDITIONER USER MANUAL FOR MODELS 1PTC07A 3 5 1PTC09A 3 5 1PTC12...

Page 2: ...ferring to this section may save time and prevent the need for a service call in the event of a problem CAUTION Contact an authorized service technician for installation repair or maintenance of this...

Page 3: ...may cause fire Failure to do so may cause explosion fire and burns Doing so may cause electric shock or fire due to heat generation Doing so may cause electric shock Doing so may cause failure of mach...

Page 4: ...main power switch If water enters the unit turn the unit off at the power outlet and switch off the circuit breaker Isolate supply by taking the power plug out and contact a qualified serviced technic...

Page 5: ...age within the airconditioner Do not use an extension cord or an adaptor plug WARNING DO NOT store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance A...

Page 6: ...LED for POWER indicates the unit s ON OFF status If the unit is in ON mode the LED will be green If the unit is OFF the LED will be off Note HEAT mode is for models with Cooling Heating functions only...

Page 7: ...ature of the unit in cooling or heating mode The temperature can be set by increments of 1 F 1 C The temperature setting appears in the display NOTE Press and hold the and buttons together for 3 secon...

Page 8: ...e in continuous or cycle mode while the unit is in heating and cooling mode CON Continuous Allows the fan to run continuously circulating air even when the temperature setting has been satisfied This...

Page 9: ...sal wall thermostat WALL THERMOSTAT TERMINAL INSTALLATION OF WALL THERMOSTAT PROVIDED BY THE AIR CONDITIONER S MANUFACTURER NOTE When installing a thermostat provided by the air conditioner s maufactu...

Page 10: ...k If High fan is desired wire the G output from the thermostat to HI FAN on the unit s terminal block The range of set temperature of the wall thermostat must be in accordance with the unit type heat...

Page 11: ...reme care should be used to avoid serious cuts The air conditioner is heavy Always use 2 people when lifting or moving unit COOLED AIR INTAKE AIR WALL WALL HEAT RADIATION SLEEVE Over 20 Fig 2 Fig 3 Fi...

Page 12: ...holes See Fig 7 and Fig 8 Reinstall front panel See Fig 9 Place tabs over top rail Push Inward at bottom until panel snaps into place NOTE When vent control lever set at CLOSED only the air inside the...

Page 13: ...e or with damaged filter will allow dirt and dust to reach indoor coil and reduce cooling heating airflow and efficiency of unit Airflow restriction may cause damage to unit Do not UNIT DAMAGE HAZARD...

Page 14: ...ately 3 minutes for compressor to start Strange numbers characters appear on the display The unit may be in a protection mode The unit may be set for C instead of F The unit is making noises Clicking...

Page 15: ...Printed in PRC...

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