Pentair Genesis HB16, Instruction Manual

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© 2013 Pentair Equipment Protection
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A. An RMA # will be issued by our Repair Department in Anoka, MN at 866-545-5252. Buyer should have
following information available at time of RMA request:
1. Complete Model Number, Serial Number and description of damaged unit being returned.
2. Original Buyer Purchase Order number and date product was received by Buyer.
3. Quantity to be returned and a brief description of failure for each unit, if different.
4. Contact information of Buyer that must include: name of company, billing and shipping address,
phone, number, fax number, freight carrier and the name and phone number of a Buyer contact
who can elaborate on the claimed defect in detail.
5. Buyer must provide a Repair Purchase Order number for both warranty and out of warranty
repairs. The PO will not exceed 50% of a new unit. Buyer will be notified of repair charges that
exceed approved PO amount.
B. All returns to Pentair Equipment Protection must be securely packed, using original cartons if
possible. All returns must have the RMA number visible on the outside of the carton. Pentair
Equipment Protection is not responsible for material damaged in transit. Any refrigerant-bearing
Goods must be shipped upright for return.
C. Shipping cost for all non-warranty repairs is the responsibility of the sender and must be shipped
prepaid. Shipping costs for all warranty related repairs will be covered by Pentair Equipment
Protection provided the goods are returned using a Pentair Equipment Protection approved carrier.
If after diagnoses the product is determined by Pentair Equipment Protection not be covered under
warranty, Buyer will be responsible for all shipping charges and will be billed accordingly.
D. Non-warranty repairs are subject to a $75 minimum analysis fee. Analysis fee will be waived if Buyer
approves repair work. If approval is not received within 30 days, material will be scrapped and all
shipping expenses and corresponding analysis fees will be billed to Buyer.
E. At Buyer’s request, Failure Analysis can be provided by Pentair Equipment Protection for warrantable
goods at no charge. Failure analysis for non-warranty repairs are subject to a $100 per hour
Engineering charge plus any other incurred testing costs.
F. All returned merchandise must be sent to the following address: Pentair Equipment Protection, 2100
Hoffman Way, Anoka, MN 55303-1745.
G. Credit for accepted returns shall be at the original selling price or the current selling price, whichever
is lower, less the restocking charge indicated as follows:
1. Within 60 days of invoice date - 20% of applicable selling price.
2. Within 61-120 days of invoice date - 30% of applicable selling price.
3. Within 121-180 days of invoice date - 40% of applicable selling price.
4. Beyond 180 days - subject to individual review by Pentair Equipment Protection.
If product being returned for credit requires repair or modification, the cost of any labor or material
necessary to bring product into saleable condition will be deducted from credit. Buyer may not take credit
against returns without prior written Pentair Equipment Protection approval.
LIMITATION OF LIABILITY
Pentair Equipment Protection WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY
INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST
PROFITS OR LABOR COSTS, ARISING FROM THE SALE, USE OR INSTALLATION OF THE GOODS, FROM
THE GOODS BEING INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, FROM
ANY BREACH OF THIS AGREEMENT OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON
WARRANTY (EXPRESSED OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, OR ON TORT OR OTHER
THEORY OF LIABILITY, AND REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE
BEEN RENDERED BY Pentair Equipment Protection CONCERNING THE SALE, USE OR INSTALLATION OF
THE GOODS.