TROUBLESHOOTING
63
Rev E
System Troubleshooting
Problem
Possible Cause
Solution
1. Brine tank
overflow.
a. Uncontrolled brine refill flow rate.
b. Air leak in brine line to air check.
c. Drain control clogged with resin or
other debris.
a. Remove brine control to clean ball and seat.
b. Check all connections in brine line for leaks.
Refer to instructions.
c. Clean drain control.
2. Flowing or
dripping water at
drain or brine line
after regeneration.
a. Valve stem return spring weak.
b. Debris is preventing valve disc
from closing.
a. Replace spring. (Contact dealer.)
b. Remove debris.
3. Hard water
leakage after
regeneration.
a. Improper regeneration.
b. Leaking of external bypass valve.
c. O-ring around riser pipe damaged.
d. Incorrect capacity.
a. Repeat regeneration after making certain
correct regenerant dosage was set.
b. Replace bypass valve. (Contact dealer.)
c. Replace O-ring. (Contact dealer.)
d. Verify appropriate regenerant amount and
system capacity. (Contact dealer.)
4. Control will not
draw brine.
a. Low water pressure.
b. Restricted drain line.
c. Injector plugged.
d. Injector defective.
e. Valve disc 2 and/or 3 not closed.
f. Air check valve prematurely
closed.
a. Make correct setting according to instructions.
b. Remove restriction.
c. Clean injector and screen.
d. Replace injector and cap. (Contact dealer.)
e. Remove foreign matter from disc and check
disc for closing by pushing in on stem. Replace
if needed. (Contact dealer.)
f. Put control momentarily into brine refill, C8.
Replace or repair air check if needed. (Contact
dealer.)
5. Control will not
regenerate
automatically.
a. AC adapter or motor not
connected.
b. Defective motor.
a. Connect power.
b. Replace motor. (Contact dealer.)
6. Control
regenerates at
wrong time of day.
a. Controller set incorrectly.
a. Correct time setting according to instructions.
7. Valve will not draw
brine.
a. Low water pressure.
b. Restricted drain line.
c. Injector plugged.
d. Injector defective.
e. Air check valve closes prematurely
on 255 valve or brine pickup tube.
a. Set pump to maintain 20 psi at softener.
b. Change drain to remove restriction.
c. Clean injector and screen.
d. Replace injector. (Contact dealer.)
e. Put control momentarily into brine/slow rinse,
C2. Replace or repair air check if needed.
(Contact dealer.)
8. System using
more or less salt
than regenerant
setting.
a. Foreign matter in valve causing
incorrect flow rates.
a. Remove brine control and flush out foreign
matter. Advance control to brine/slow rinse, C2
to clean valve (after so doing position control to
"fast rinse, C7” to remove regenerant from
tank).
9. Intermittent or
irregular
regenerant draw.
a. Low water pressure.
b. Defective injector.
a. Set pump to maintain 20 psi at conditioner.
b. Replace injector. (Contact dealer.)
10. No conditioned
water after
regeneration.
a. No regenerant in regenerant tank.
b. Injector plugged.
c. Air check valve closes prematurely.
a. Add regenerant to regenerant tank.
b. Clean injector and screen.
c. Put control momentarily into brine/slow rinse,
C2. Replace or repair air check if needed.
(Contact dealer.)
