26 • WHOLE HOUSE CARBON FILTRATION SYSTEM
TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE
SOLUTION
3. The valve cycles
continuously.
4. Loss of filter
media through
the drain line.
5. Loss of water
pressure.
6. Constant water
flow to the drain.
Defective or shorted microswitches.
1. Excessive backwash/fast rinse flow.
2. The lower and/or upper distributor
is damaged.
2. Replace the distributor(s).
1. Mineral or iron build up in the filter tank.
2. Plugged lower and/or upper distributor.
3. Crushed lower and/or upper distributor.
4. Plugged riser pipe.
1. Drive motor failure.
2. Computer board failure.
3. Defective microswitch(es).
4. The valve body and timer are out
of synchronization.
4. Synchronize the valve body and timer.
3. Replace the microswitch(es).
2. Replace the computer board.
1. Replace the drive motor.
4. Remove and clean the riser pipe.
3. Replace the distributor(s).
2. Remove the debris from
the distributor(s).
1. Clean the filter bed and control valve.
Increase the regeneration frequency.
3. A leak between the riser tube and
upper distributor.
3. Verify that the riser tube is seated
correctly and is not cracked.
1. Verify that the backwash flow control
is installed and sized correctly.
Replace the microswitches.
If the troubleshooting guide did not resolve the unit’s symptoms, please contact your local Dealer for service.
