PELLA
®
INSYNCTIVE
™
BRIDGE PRODUCT GUIDE
|
14
TROUBLESHOOTING
PROBLEM
BRIDGE does not beep when
door or window is opened.
BRIDGE issues an extra-long
beep after a door or window is
opened.
BRIDGE beeps every 15 minutes.
BRIDGE has a supervisory fault.
BRIDGE has a Z-Wave
trouble fault.
BRIDGE doesn’t respond or red
light appears during SENSOR
test mode.
Also refer to
Insynctive.Pella.com/Support
for more troubleshooting information, including videos,
frequently asked questions and reference materials.
CAUSE AND POSSIBLE SOLUTION
Chimes have been turned off. See Volume and Chime section
for details on turning chimes back on. Verify the BRIDGE
has power.
SENSOR has a low battery or cover has been tampered with.
Check that cover is properly installed or replace battery.
SENSOR has low battery. Replace battery.
There is a fault within the system. See Faults section of this
product guide for information page 12 on diagnosing faults.
One or more SENSORS have failed to report for at least
12 hours. Possible causes may include a dead battery in
SENSOR, SENSOR is out of range of BRIDGE, or SENSOR is
no longer operating. See page 12 for more information on
supervisory faults. Refer to Insynctive.Pella.com/Support
for additional information.
BRIDGE has lost communication with the Z-Wave home
automation system. Verify that Z-Wave home automation system
is plugged in and connected to the Internet. BRIDGE should
be located in the same room as the Z-Wave home automation
system to ensure a reliable connection.
SENSOR may be out of range of BRIDGE. Move BRIDGE closer
to SENSOR and retest.
SENSOR battery is low. Replace battery.
Follow SENSOR Quick Start Guide to attempt to sync SENSOR
to BRIDGE.
