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DC SENSOR DIVISION
warranty
PCB offers an unconditional guarantee for customer satisfaction. PCB strives to provide superior, unmatched
customer service. Should you at any time find yourself dissatisfied with any PCB product for any reason, consult
a PCB application engineer to discuss repair, refund, or exchange procedures. PCB instrumentation is warranted
against defective material and workmanship for one year unless otherwise expressly specified. Damage to
instruments caused by incorrect power or misapplication is not covered by warranty. If there are any questions
regarding power, intended application, or general usage, please contact a PCB application engineer (or your local
sales contact). Batteries and other expendable hardware items are not covered by warranty.
maintenance & repair
Because of the sophisticated nature of PCB instrumentation, field repair of the equipment is not recommended.
Most PCB signal conditioners are of modular construction and are factory repairable. A repair or replacement
quotation is available at no charge. Before returning equipment for repair, it is strongly suggested that the user
confer with a factory application engineer (or local sales contact) concerning the difficulty, to ascertain if an on-site
procedure may rectify the problem.
If repair is indicated, contact PCB to request a Return Materials Authorization (RMA) number from the factory. An
advanced authorization to proceed with the repair, permitting charges of up to 50% of a new item, greatly
expedites repair.
Please provide a detailed written description of the malfunction encountered with the returned item, together
with your information and setup procedures. Customers outside the U. S. should consult their local PCB sales
contact for information on returning equipment. For exceptions, please contact the International Sales
department at PCB to request shipping instructions and an RMA. For assistance, please call (716) 684-0001,
or fax us at (716) 684-0987. You may also receive assistance via e-mail at
or our web site at
www.pcb.com
.
3425 Walden Avenue, Depew, NY 14043-2495
DCS Toll Free 888-684-0014
24 Hour SensorLine
™
716-684-0001
Fax 716-685-3886
E-mail [email protected]
ICP ® is a registered trademark of PCB Piezotronics, Incorporated,
which uniquely identifies PCB sensors that incorporate built-in microelectronics.
