Paxar Monarch Pathfinder Ultra Silver 6032 Equipment Manual Download Page 34

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6-2

Equipment Manual

Problem Solution

The display does not turn on.

Make sure the power is on.
Switch to a fully-charged battery.

An error code and
corresponding message
appears on the display.

See your System Administrator.

Error Codes

Following are some common error codes you may receive.

Code(s) Description

004 – 005

Supply size is incorrect. Reload the correct supplies.

267 – 271
410 – 413

Communication error. See your System Administrator.

703 – 704

Supply Error. Load supplies or make sure they are loaded
correctly.

750

Printhead is overheated. Turn off the printer to let it cool.

751 – 753

The printer sensed a problem with a mark on the supplies.
Check the supplies to see if they are loaded correctly.

756

The printer is out of supplies. Load supplies.

757

Load supplies. The calibrated supply length differs by plus
or minus .25 inches from the format.

758

Supply error. Check for a label jam. Clear the supply path
or reload supplies.

762

Low battery. Recharge the battery.

763

Waiting to dispense label. Press Enter.

768

Printhead error. See your System Administrator.

790 – 791

The printer is busy or has an error pending. Turn off the
printer. Wait two seconds and turn it back on.

904 – 911

System error. See your System Administrator.

SYSTEM
ERROR
VECTOR ##

System error. See your System Administrator.

If these solutions do not work or you have a problem or error code not listed,
see your System Administrator or call Service at the number listed on the
back of this manual

Summary of Contents for Monarch Pathfinder Ultra Silver 6032

Page 2: ...his manual 2007 Paxar Americas Inc a subsidiary of Avery Dennison Corp All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the written permission of Paxar Americas Inc Trademarks Monarch Pathfinder Ultra Pathfinder Ultra 6032 9462 and 9465 are registered trademarks of Paxar Ameri...

Page 3: ...s 1 2 Attaching the Safety Strap 1 3 USING BATTERIES 2 1 Using the Main Battery 2 1 Changing the Main Battery 2 2 Replacing the Backup Battery 2 3 Main Battery Safety Information 2 4 USING SUPPLIES 3 1 Loading Supplies 3 1 Loading for Peel Mode 3 3 Loading for Non Peel Mode 3 6 Removing the Supply Roll in Peel Mode 3 6 ...

Page 4: ... 5 Printing 4 6 Power Management 4 6 CARE MAINTENANCE 5 1 Cleaning 5 1 Cleaning the Printhead 5 2 Cleaning the Platen Roller 5 3 Cleaning the Black Mark Sensor 5 4 Cleaning the Scanner Window 5 4 Cleaning the Scanner Flex Cable 5 5 Clearing Supply Jams 5 5 Storing the Printer 5 6 TROUBLESHOOTING 6 1 Error Codes 6 2 SPECIFICATIONS ACCESSORIES A 1 Specifications A 1 Accessories A 2 GLOSSARY G 1 ...

Page 5: ...d printing 5 Care and Maintenance Clearing supply jams and cleaning the printer 6 Troubleshooting Common problems and their solutions A Specifications Accessories Printer specifications and accessories options G Glossary Printer terms and their definitions Audience This manual is for the person who prints and applies labels and scans bar codes A Quick Reference for this printer is available in the...

Page 6: ...he documentation package See Attaching the Safety Strap later in this chapter for more information 5 Load supplies in the printer See Loading Supplies in Chapter 3 for more information 6 Turn on the printer Helpful Reminders Always start with a fully charged battery Attach the safety strap to your wrist before using the printer Do not pound the printer when applying labels printed in peel mode Swi...

Page 7: ... of the safety strap and push it through the loop at the bottom of the printer handle near the battery compartment 3 Push the thick end of the safety strap through the thin end s loop 4 Pull the strap It may be necessary to help the thin end s loop fit over the plastic piece in the middle of the strap 5 Pull the strap tight ...

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Page 9: ...rinter s main power source is a 7 4V lithium ion battery Note The printer only takes this battery Do not substitute batteries You must charge the battery when you receive the printer even if you do not use it right away Charging the Main Battery To charge the main battery use either the 9462 single station or 9465 four station battery chargers Refer to the documentation provided with the chargers ...

Page 10: ...ttom of the printer s handle and slide it open 2 Turn the printer upright holding your palm beneath the open battery compartment Hit the printer on your hand and catch the battery as it slides out 3 Insert a new battery into the compartment connector end first 4 Slide the compartment door shut until it clicks into place Battery Button Battery Compartment Door ...

Page 11: ...by an incorrect type Dispose or recycle to your local regulations 1 Remove the main battery 2 Remove the backup battery by turning it slightly counterclockwise and pulling it out 3 At the same angle place the new battery positive side facing away from the main battery at the edge of the track and under the spring contact As you push it in it will straighten itself The battery should lie flat 4 Sli...

Page 12: ...cifications in Appendix A for more information The recommended temperature for charging is 68 F 77 F 20 C 25 C Recycle Information Do not throw in trash Recycle to your local regulations The Rechargeable Battery Recycling Corporation RBRC is a non profit organization created to promote recycling of rechargeable batteries For more information about how to recycle batteries in your area visit www rb...

Page 13: ...rolong battery life and has no negative effects such as memory issues The printer uses battery power even when the printer is not printing Remove the printer s battery and place on a charger when the printer is not in use Many factors affect your battery s performance including the quantity of labels printed intervals of batches printed percentage of black per label and power management ...

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Page 15: ...lies as it prints the labels This mode allows you to apply the label immediately It is for labels only Non Peel mode does not remove the backing paper It is for labels printed in a continuous strip tags and receipt paper Loading Supplies To load supplies 1 Turn on the printer 2 If a date prompt appears press Load Otherwise choose a format and then press Load You see Load supplies 3 Press the latch...

Page 16: ...upply lock tab 5 Open the spring loaded supply holder tabs apart with one hand so it adjusts to the size of your supply roll You can set it at 1 2 1 5 and 2 0 6 Press the supply lock tab down to lock the supply holder in place Supply Holder ...

Page 17: ...ding for Non Peel Mode for more information Loading for Peel Mode To load supplies for peel mode 1 Peel and discard the first four inches of labels from the backing paper 2 Hold the printer upright and gently press down on the label deflector It may be stiff 3 Feed all four inches of the backing paper over the peel bar and under the applicator roller and the label deflector Label Deflector ...

Page 18: ...abel deflector up until it snaps into place 5 Partially close the cover to the first position 6 Pull the backing paper over the guide roller down to the pinch and feed rollers Applicator Roller Peel Bar Label Deflector Partially closed ...

Page 19: ...pplies 3 5 7 Hold the backing paper edge between the feed and pinch rollers and press the trigger 8 Close the cover and press ESC to exit Guide Roller behind supply Feed Roller behind Pinch Roller Pinch Roller ...

Page 20: ...ss ESC to exit Removing the Supply Roll in Peel Mode To remove supplies in peel mode 1 Tear the backing paper just above the pinch roller 2 Open the supply cover completely 3 Spread the supply holder tabs apart with one hand and remove the supply roll 4 Carefully pull out the supply backing paper still in place between the pinch and feed rollers Applicator Roller Label Deflector ...

Page 21: ...keypad appears below Key s Description Enter Accepts data or a menu selection Ctrl For future use Alt Displays a special character when you press the key and then enter a 3 digit number The only character you cannot display is the cent sign Your System Administrator will tell you what number s to use Tab For future use Load Begins the supply loading procedure 4 ...

Page 22: ...ne Sometimes the right arrow may act as a down arrow and the left arrow may act as an up arrow On Off Turns the printer on and off Space Enters a space character Numeric Alphabetic Displays a numeric digit or upper case letter Decimal point period Displays a decimal point or period character Data Entry Modes There are three data entry modes Normal Numeric mode Default Press the key to access what ...

Page 23: ...play has three lines two data lines and one status line Reading the Status Line The status line has the following indicators Indicator Description F You have pressed Fct and the printer is in Special Key mode This mode remains in effect through the next key press To return to Normal mode without entering a function press Fct again A You have pressed Alt and the printer is in Special Key mode This ...

Page 24: ...iption Green Successful scan Amber Unsuccessful scan If the bar code does not scan Change the scanner s angle slightly and try again Clean the scanner window See Cleaning in Chapter 5 for more information Move the scanner 4 8 inches away from the bar code Adjust this distance as needed to find the correct distance Try scanning another bar code that you have scanned successfully If that scan is suc...

Page 25: ...ess of Class I limits must be inside a protective cover No maintenance is required to keep this product in compliance with EN 60825 and DHHS Regulation 21 Subchapter J No controls are provided for operation or maintenance Caution Use of controls adjustments or performance of procedures other than those specified herein may result in hazardous laser light exposure Class II laser scanners use a low ...

Page 26: ... no input from you one or many labels at once Power Management The printer goes into sleep mode after a predetermined amount of idle time to conserve power The printer displays a coffee cup icon when it is in sleep mode To wake up the printer continue normal use The printer turns off if it remains in sleep mode for a predetermined amount of time Your System Administrator sets these time periods ...

Page 27: ...w to clean the printhead rollers sensor and scanner window clear supply jams store the printer Cleaning It is important to keep the printer clean There are five main areas that you must clean Printhead Platen Roller Pinch and Feed Rollers Sensor Scanner Window Scanner Flex Cable Do not use sharp objects to clean the printer Do not use household cleaners to clean the printer 5 ...

Page 28: ...d area Do not touch the printhead with your fingers To clean the printhead 1 Turn off the printer 2 Open the supply cover and remove the supply roll See Removing Supplies in Chapter 3 for more information 3 Check the supply holder for adhesive buildup and clean it if necessary 4 Ground yourself by touching a metal object other than the printer Grounding prevents electrostatic discharge which may d...

Page 29: ... be stiff 4 Use a dry soft bristle brush such as a toothbrush to clean the platen roller 5 Turn the platen roller with your finger to clean all the way around 6 Reload the supplies and close the label deflector and supply cover If the brush does not remove all the adhesive moisten a cotton swab with isopropyl alcohol and run the cotton swab across the platen roller Turn the platen roller with your...

Page 30: ... slightly with distilled water 4 Reload the supplies after the printer dries Cleaning the Black Mark Sensor To clean the black mark sensor 1 Turn off the printer and open the supply cover 2 Remove the supplies See Removing Supplies in Chapter 3 for more information 3 Clean the black mark sensor with a dry cotton swab 4 Reload the supplies and close the supply cover Cleaning the Scanner Window Clea...

Page 31: ...supply cover completely 2 Open the label deflector by gently pressing down on it with two fingers 3 Remove the supplies See Removing Supplies in Chapter 3 for more information 4 Carefully remove any jammed supply and close the deflector Note Do not pull the jammed supply out through the front of the label deflector Do not use sharp objects to remove jammed supplies 5 Carefully remove any jammed su...

Page 32: ...5 6 Equipment Manual Storing the Printer Do not store the printer in or near magnetic fields wet or damp areas dirty or dusty areas areas of intense vibration or shock ...

Page 33: ...ly See Loading Supply in Chapter 3 for more information Close the supply cover completely Switch to a fully charged battery Clean the printhead See Cleaning in Chapter 5 for more information Check the supply for damage or defects Printer partially prints on the supply and fails to respond to the keypad or trigger Load the supply correctly or load new supplies if necessary See Loading Supply in Cha...

Page 34: ...n the supplies Check the supplies to see if they are loaded correctly 756 The printer is out of supplies Load supplies 757 Load supplies The calibrated supply length differs by plus or minus 25 inches from the format 758 Supply error Check for a label jam Clear the supply path or reload supplies 762 Low battery Recharge the battery 763 Waiting to dispense label Press Enter 768 Printhead error See ...

Page 35: ...hermal direct no ink ribbon Print Speed 2 51mm per second Memory 4MB RAM and 4MB Flash Battery Type 7 4V Lithium Ion 110V 240V AC adapter Battery Recharge Time 1 3 hours depending on the charger used Supply Sizes Width 1 2 1 5 and 2 0 30mm 38mm and 51mm Lengths 785 4 0 20mm 102mm Peel mode supports 785 20mm or greater lengths Non Peel mode supports 55 13 97mm or greater lengths Operating Temperatu...

Page 36: ... part numbers Part Number Description 9462 Single Station Battery Charger 9465 Four Station Battery Charger 6063 AC Adapter 114226 Cleaning Pen 120095 Extra Battery 124053 Deluxe Wrist Strap 126791 Petite Wrist Strap 125681 Shoulder Strap M0PHOL0401 Holster Accessory Pouch Belt M0PHOL0402 Holster only ...

Page 37: ... only for labels Platen roller The roller in the printer that the supply is held against It rotates helping to move the supply along Printhead The surface in the printer where the printing occurs The printhead is composted of many dots The supply moves across the printhead print the label data Sensor A device that sees that a new label has started This is done with black marks on the back of the s...

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Page 40: ...Visit for sales service supplies information and telephone numbers for our International locations www paxar com TOLL FREE 1 800 363 7525 In Canada 1 800 543 6650 In the U S A ...

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