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Troubleshooting - 5

Paxar Systems Group Paxar 9840CL Printer

768

Printhead has more than 10 bad dots or is not connected. Make sure the printhead
is connected and if necessary, replace the printhead.

770

The print motor is not ready. Call Technical Support.

771

The format specified by the application was not found. Reload your application
and format and try again. If the problem continues, call Technical Support.

790

The printer is busy. Wait until the printer is idle (not receiving data or no batch
waiting to print) before you send any packets. This error may occur when you try
to print a test label if the printer is busy.

791

The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it
back on. Resend the packets. If the problem continues, call Technical Support.

792

The printer is not initialized. Call Technical Support.

793

The printer job queue is full. Turn off the printer. Wait 15 seconds and turn it back
on. Resend the packets. If the problem continues, call Technical Support.

Errors numbered 900 – 999 are hard printer failures. Call Service if you receive

these messages.

________

Error 911 may appear when you turn off the printer.

________

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Summary of Contents for 9840CL

Page 1: ...User s Manual 9840CL Printer PAXAR Systems Group Manual Edition 1 1 15 December 2000 Manual Part Number 441397 ...

Page 2: ...This page left blank intentionally ...

Page 3: ...g Dip Switches 6 DIP Switches 7 Loading Supplies 2 9 Loading Labels 10 Loading Ribbon 15 Adjusting the Wide Narrow Knobs 19 Printing 3 21 Printing 21 Printing an Error Label 21 Non Printing Zone 22 Preventing Jams 22 Printing Serial Bar Codes 23 Adjusting Print Positions 23 Adjusting the cut angle 24 Using the Knife 25 Care and Maintenance 4 28 Clearing Supply Jams 29 Clearing a Knife Jam 29 Clean...

Page 4: ...0CL Printer Error Messages 42 Data Errors 42 Communication Failures 47 Data Formatting Errors 48 Machine Faults 49 Specifications Accessories A 51 Printer 51 Supply Specifications 52 Ribbon Specifications 53 Accessories 54 Contacting Paxar 55 ...

Page 5: ...1 The Paxar 9840CL Care Label printer lets you print text graphics and bar codes on thermal transfer ribbon fabric labels This chapter includes information about unpacking the printer connecting the power cord connecting the communications cable using the printer s control panel ...

Page 6: ... repair Power cords are not supplied with 230 volt printers You need to purchase a power cord separately The power cord requires IEC 320 STD C13 end finish for the printer interface and it must meet requirements for 1 6 Amps at 115VAC and 1 Amp at 230VAC Connecting the Power Cable To connect the power cable 1 Plug the power cable into the socket Plug the other end of the cable into a grounded elec...

Page 7: ...See Setting DIP Switches for more information Connect the communications cable to the appropriate port on your computer If you are unsure where to connect the cable consult your computer documentation Note It is highly recommended that you use the cable supplied with your printer Paxar cannot be responsible for communications problems when a non Paxar cable is used Connect the other end of the com...

Page 8: ...ion 120 dots Backfeed Distance 110 dots Using the Control Panel The control panel helps you check printer status displays error codes and allows you to perform some basic printer functions Printer Status Lights Power The printer shows a steady green light when it is on Supplies The printer shows a blinking amber light when it is out of labels or ribbon or when you have a supply jam Paused The prin...

Page 9: ...ts a test label when you press the buttons at the same time Feed and Clear Allows you to adjust print positions from paused mode See Chapter 3 Printing for more information Clear Clears an error Cancels the current print job Cancels all queued print jobs if pressed for two seconds Also clears the communication queue and cancels any packet being received To cancel a single or all queued print jobs ...

Page 10: ...n on the printer If you select Software Controlled the parameters in Packet F will override the communication settings Software Controlled uses the last sent Packet F settings or the defaults Turning on the printer activates the DIP switch settings Make sure the DIP switch settings match the printer s setup for ribbon or supply type Upper DIP Switches Lower DIP Switches ...

Page 11: ...F OFF Data Bits 7 Data Bits 8 Data Bits ON OFF Stop Bits 2 Stop Bits 1 Stop Bit ON OFF Parity Even Odd None ON OFF OFF ON OFF OFF Parallel Port Centronics Mode IEEE 1284 OFF ON Values in bold indicate the default setting 9600 Baud 8 Data Bits 1 Stop Bit No Parity and Centronics Mode Communication settings at the printer must match those at the host Make sure your host is capable of communicating a...

Page 12: ...ifier Verifier Installed OFF ON Supply Type Die Cut or Edge Aperture Black Mark Continuous Center Aperture OFF OFF OFF ON ON OFF ON ON Ribbon Transfer Direct OFF ON Feed Mode Disable On Demand Enable On Demand OFF ON Values in bold indicate the default setting RTS CTS Flow Control Normal Mode No Verifier Continuous Supply Transfer and Continuous Mode Shaded DIP switches are not enabled verifier an...

Page 13: ... supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information If you experience label jamming with narrow supplies in humid environments store supplies separately from the printer in a dry less humid environment CAUTION The width of the ribbon must be greater than the supply width Since some supplies are more abrasive...

Page 14: ...s 2 Paxar Systems Group Paxar 9840CL Printer Loading Labels Make sure the printer is configured for the correct supply type To load a roll of labels 1 Open the cover 2 Unlock the printhead by turning the retaining latch ...

Page 15: ...s See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information 4 Place the roll of supply on the supply holder Make sure the supply unrolls from the top as shown Do not pick up the printer by the supply holder 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely Supply Gui...

Page 16: ... Lift the auxilliary pollers slightly and thread the supply under the rollers until it appears in the knife opening CAUTION Make sure the supply is straight in the supply path and aligned with the printhead 8 Tuck the supply under the nibs __________ Make sure a few inches of supply are past the front end of the printer __________ Peel Bar Ribbon Bar Nibs Supply Lever ...

Page 17: ...uides so they touch the supply Push up on the supply lever to lock the supply guides into place 10 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 11 Close the printhead by pressing down on the thumb well until you hear it click into place ...

Page 18: ...13 Press Feed to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Chapter 4 Care and Maintenance for more information If the printer will be unused for extended periods of time leave the printhead unlatched ...

Page 19: ... the printhead by turning the retaining latch 3 Lift printhead assembly using the printhead tab until the assembly locks into place CAUTION Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information ...

Page 20: ...e as the take up core The take up core only fits on the take up reel one way An extra take up core is available See Accessories in Appendix A for more information 6 Remove the new ribbon from the package as shown Do not wrinkle or crush the new ribbon CAUTION Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead Failure to...

Page 21: ...iting on the end of the core facing out The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll 8 Carefully feed the ribbon under both ribbon rollers and printhead as shown 9 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Take up Reel Back Reel ...

Page 22: ...ly CAUTION Make sure the ribbon is straight and centered throughout the path 11 Rotate the take up core until the leader is past the printhead 12 Remove any slack in the ribbon by turning the take up reel clockwise 13 Hold the printhead assembly by the printhead tab while pressing down on the printhead release ...

Page 23: ...knobs according to the width of your supply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust the knobs to the narrow setting You must adjust both of the knobs to the same position If you experience ribbon smudging in cold dry environments adjust the wide narrow knobs to the wide setting For wide supplies push down and turn th...

Page 24: ...ding Supplies 2 Paxar Systems Group Paxar 9840CL Printer For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position ...

Page 25: ...nt care symbols and special characters such as the Euro Dollar symbol Printing The host sends online packets containing print jobs to the printer To print 1 Turn on the printer 2 Download a format and a batch See your System Administrator for more information about downloading packets 3 The printer prints a strip of labels 4 Remove the printed labels Printing an Error Label ...

Page 26: ...leading edge of the label Bar codes bold fonts and Care symbol fonts require a 0 375 inch non print zone at the leading edge of the label Without these non print zones the ribbon sticks to the supply and can cause jams 0 375 inch non print zone Feed PCMate Software has a built in non print zone however some third party software packages may not You should verify the non print zone or check default...

Page 27: ...ust the supply print and margin positions by using the control panel buttons Make sure a batch is not waiting to print the printer is not paused or has an error before you change the settings To change the supply print or margin positions 1 Press Pause 2 Press Feed and Clear at the same time once to select the supply position twice to select the print position and three times to select the margin ...

Page 28: ...print up decrease to move print down on the label The range is 300 to 300 dots The supply position adjustment should only be made on initial printer setup For format adjustments change the print position Print Position Adjusts where data prints vertically on the supply Increase the print position to move print up decrease to move print down The range is 99 to 99 dots Margin Position Adjusts where ...

Page 29: ...om the printhead Pressing and holding Feed for two seconds marks the tag under the printhead to be cut when it reaches the knife Depending on the length of your supply you may lose up to two tags after the last batch ________ The knife operates when the printer is running If the Printer is paused the knife stops cutting ________ ...

Page 30: ...26 Printing 3 Paxar Systems Group Paxar 9840CL Printer Font Samples The following table shows the characters available with Ginetex Font 70 and Font 71 Font 70 can fit five 5 symbols in 22mm 0 88 inches ...

Page 31: ...Paxar Systems Group Paxar 9840CL Printer Printing 3 27 The following table shows the characters available with Nafta Font 72 and Font 73 ...

Page 32: ... 4 This chapter tells you how to clear supply jams clear knife jams clean the printhead and platen roller replace a printhead adjust print contrast replace a fuse lubricate the knife CAUTION Do not use sharp objects to clean the printhead This may damage the printer and void your warranty ...

Page 33: ...osition the supply under the printhead Clearing a Knife Jam If tags are jammed in the knife the printer displays 760 on the LED To clear a knife jam you might have to disconnect the stacker from the knife 1 Turn the printer off 2 You can see the tag path in the knife by looking through the slot on the top of the knife Clear the tag path by using a tool such as a screwdriver or needle nose pliers t...

Page 34: ...ently receive supply error codes Paxar recommends that you clean the printhead and platen roller at least once a day when the printer is in use You may need to clean more frequently depending on usage To clean the printhead supply sensor and platen roller 1 Turn off the printer 2 Open the cover and printhead assembly 3 Remove the label roll and ribbon when cleaning the printhead 4 Clean the platen...

Page 35: ...oisten another cotton swab with isopropyl alcohol Rub the cotton swab across the printhead and remove any build up 6 Rub the cotton swab across the supply sensor and remove any build up 7 Clean the build up in the supply path 8 Let the printer dry and reload your supplies ...

Page 36: ...You may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 768 printhead failure error codes CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any salt or o...

Page 37: ...k the printhead by turning the retaining latch 4 Press forward and down on the two latches on top of the printhead assembly as shown The printhead will drop down 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place ...

Page 38: ...can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully plug the cable into the new printhead The cable connector is keyed so you cannot incorrectly connect the cable However it is normal to feel some resistance when correctly connecting the cable 8 Align the new printhead with the tabs ...

Page 39: ...ot touch the ribbon roll 10 Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling 11 Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover 13 Turn on the printer 14 Press Feed to position the supply under the printhead Do not touch here ...

Page 40: ...rinting is too light or too dark Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts Using a thin screwdriver turn contrast knob clockwise for darker print turn counter clockwise for lighter print __________ You only have to turn the contrast adjuster slightly __________ ...

Page 41: ...is shipped with a 115 volt or 220 volt slo blow fuse To replace the fuse 1 Disconnect the printer from the power source 2 Use a screwdriver to pry open the fuse box in the back of the printer as shown 3 Remove the old fuse and insert a new one 4 Slide the fuse box back into the printer Fuse Box Fuse ...

Page 42: ...ife cams The cam are located directly below the guiding holes To lubricate the knife 1 Turn off the printer 2 Lightly coat a long cotton swab with multi purpose grease 3 Insert the cotton swab into one of the two guiding holes until it stops on the cam 4 Move the cotton swab up and down several times to coat the cam with grease 5 Repeat steps 2 4 for the other cam 6 Wipe off any excess grease from...

Page 43: ...r 9840CL Printer Troubleshooting 5 39 Troubleshooting 5 This chapter provides Information about printing a test label Solutions to minor printing problems explanations of error messages you may receive while using the printer ...

Page 44: ...bels similar to these print The first label shows the printer s configuration by packer A G The second label shows the model number software version stock count voltage print contrast printhead resistance number of bad dots installed options and DIP switch settings If test labels do not print press Feed and try again If that does not solve the problem call Technical Support ...

Page 45: ...ted data Clean the printhead Send a corrected batch Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Try the narrow setting first if the printing is too light use the wide setting Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check the wide narrow knobs ...

Page 46: ...rator should correct the packet and send it back to the printer Error Description Action 001 Packet ID number must be 1 to 999 002 Name must be 1 to 8 characters inside quotes or a printer assigned name 003 Action must be A add or C clear 004 Supply length is invalid 005 Supply width is invalid 006 Storage devise must be R volatile RAM 007 Unit of measure must be E English M Metric or G Dots 010 F...

Page 47: ...ection must be 0 90 180 or 270 042 The line segment or box end row is defined outside of printable area 043 The line segment or box end column is defined outside of printable area 044 Dot pattern for line or box must be 045 Line length is defined beyond the maximum length 046 Line type must be S segment or V vector 051 Imaging mode in the graphic header must be 0 101 Format referenced by batch is ...

Page 48: ... H host K keyboard N none or S scanner 218 Pad direction must be L from left or R from right 219 Pad character is outside the range 0 to 255 220 Check digit selection must be G to generate check digit 221 Primary or secondary price format is outside the range 1 to 15 222 Data type restriction is outside the range of 1 to 6 223 Option is not valid for the field 224 Bar code Intercharacter gap must ...

Page 49: ...ong Use a maximum of 3 characters 283 ENQ Trailer string is too long Use a maximum of 3 characters 284 The buffer type must be T transmit R receive I image F format batch date and graphics D downloadable fonts or V vector scalable fonts 285 The storage device type must be N non volatile RAM or R volatile RAM 286 The buffer size is invalid 287 The printhead width must be 0 290 Action must be 0 disa...

Page 50: ...valid character following 401 Internal software failure Call Technical Support 402 Field separator is not in the expected location 403 Field separator was not found 404 The number of string that is currently being processed is too long 405 Too many fields exist in the format You cannot have more than 1000 fields in the format Lines boxes and constant text fields count as fields ...

Page 51: ...r may appear when you turn off the printer 412 Flow control mismatch 413 Receive buffer is full Check flow control settings 414 The internal keyboard buffer is full or you need a new keypad 427 Format name must be 1 to 8 characters inside quotes or a printer assigned name 428 Batch name is invalid or graphic not found 429 A field number appears more than once in a format 430 The format uses a grap...

Page 52: ... the field contains blanks 574 Batch data in check digit scheme doesn t fir the format or the field contains blanks 575 The graphic included in your format could not be found 600 Imaging error because the batch was refused 601 An error occurred while the batch was imaging 602 The batch was not found during imaging 611 Font bar code or density in the batch doesn t fit the format 612 Batch data is m...

Page 53: ...4 Out of ribbon or ribbon jam Check or load ribbon Remove any slack in the ribbon by turning the take up reel clockwise Load a new ribbon 755 Printhead is open Close the printhead 756 Out of supplies Load supplies 757 Reload supplies supply length mismatch 758 The supply was not seen or the On Demand sensor is not working correctly Check for a supply jam Clear the supply path or reload supplies Th...

Page 54: ...data or no batch waiting to print before you send any packets This error may occur when you try to print a test label if the printer is busy 791 The printer has an error pending Turn off the printer Wait 15 seconds and turn it back on Resend the packets If the problem continues call Technical Support 792 The printer is not initialized Call Technical Support 793 The printer job queue is full Turn o...

Page 55: ...inches 305 mm Depth 13 inches 330 mm Weight 29 lb 13 kg Shipping Weight 33 lb 15 kg Power 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz Operating Limits For Thermal Transfer ribbon 40 to 95 F 4 to 35 C Printhead Thermal at 4 inches 102 mm wide 300 dpi 11 8 dots per mm Printing Method Thermal Transfer ribbon Print Speed 4 0 inches 102 mm per second ...

Page 56: ...ard lengths Paxar Europe The fabric is available in 35 mm or 50 mm widths Sizes Supplies are available in widths ranging from 1 0 inch 25 mm to 4 25 inches 108 mm and lengths ranging from 1 0 inches 25 mm to 12 5 inches 318 mm ________ Contact your Paxar Representative for more Information about kits and approved supplies Additional configurations may be available If you experience label jamming w...

Page 57: ...ems Ribbon Widths DK1111 is available in the following widths 1 3 inches 33 mm 1 61 inches 41 mm 2 16 inches 55 mm 4 1 inches 105 mm ________ For best results use a ribbon that is 0 25 Inches 6 35 mm wider than your fabric ________ Ribbon Length 23 600 inches 600 meters ________ Contact your Paxar Representative for more Information about approved ink products Additional configurations may be avai...

Page 58: ...s Internal TwinAx CoAx Protocol Convertor LAN Print Server RJ 45 Connector 10BaseT BNC Connector 10Base2 Printhead Assembly Kit Ribbon Take up Core available in two three or four inches RTS CTS Communication Cable 119806 To order supplies or call customer support use the number on the back of this manual ...

Page 59: ...in the U S A 1 800 96PAXAR or 570 888 6641 Fax 570 888 5230 When ordering spare parts in the U S A 1 800 96PAXAR or 570 888 6641 Fax 570 888 7416 For Machine Service or Technical Support in the U S A 570 888 9116 Fax 570 888 7416 For International assistance call your Paxar Representative www paxar com ...

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