20
Troubleshooting / Follow-up Service
Contact Pavilion Customer Center if:
• Any other error code appears.
• An error code is indicated again after the above
actions were followed.
• There are any other questions.
Error Code : 11
Cause : Ignition failure
Action : Check whether the gas valve is open. Press
the button to turn the Water Heater off,
open a hot water fixture/faucet, and turn
the Water Heater back on. If the blinking
number doesn’t return the problem is
solved.
Error Code : 90
Cause : [When supplying combustion air from the
indoors]
The air supply vent may be clogged.
Action : Check air supply vent for blockage or
obstruction. (See page 16)
Cause : Exhaust vent may be clogged.
Action : Check exhaust vent for blockage or
obstruction.
Cause : Abnormal combustion, low gas supply
pressure.
Action : Have a professional check the gas supply
pressure.
Cause : Condensate drain line may be clogged.
Action : Check condensate drain line is clogged or
frozen. If the display continues, contact
nearest manufacturer’s authorized agent.
Error Code : 99
Cause : Abnormal combustion
Action : Contact the nearest manufacturer’s
authorized agent.
Error Code : C1#
(# = 1-9)
Cause : Service Reminder (Notice for periodic
maintenance)
Action : This Water Heater is equipped with an
automatic service reminder.
Excessive scale build-up may cause
premature failure of the Heat Exchanger.
Excessive dust or lint build-up in the fan
and air intake may affect efficiency and
combustion performance.
Contact Pavilion Customer Center
for additional information about
recommended maintenance procedures
(1-855-443-8468).
We will need to know:
•
The Model
Check the rating plate (See page 4 for the
location of the label)
•
Date of purchase
See the warranty
•
Details of problem
Blinking error codes, etc., in much detail as
possible
•
Your name, address, and telephone number
•
Desired date of visit
Follow-up Service
First follow the instructions in the troubleshooting
section. (See page 18-20)
If the error is not corrected, contact Pavilion
Customer Center at https://www.peerlessboilers.
com/ or 1-855-443-8468.
The warranty registration information is shown
on page 23-24 of this owner’s guide. Be sure
that installer name, date of purchase and other
necessary information.
Read the content carefully, and keep the this
owner’s guide in a safe place.
For repairs after the warranty period, there will be
a charge on any service, and service will only be
performed if the unit is deemed repairable.
The repair and maintenance parts for this unit will
be stocked for the time period from the date of the
original installation as follows: twelve (12) years for
the Heat Exchanger and ten (10) years for remaining
parts.
If you want to reinstall the appliance at a different
location, confirm that the gas and power supply
indicated on the rating plate are available at the
new location. If you are not sure, consult the local
utility company.
Requesting Service
Warranty
Period of Time for Stocking Repair Parts
Reinstallation
NOTE
A request for service may be rejected
if the Water Heater is installed in a
location where working on the Water
Heater may be dangerous. Contact a
plumber.
