Warranty
131 S. CHURCH STREET • PO BOX 280 • BALLY, PA 19503 • PEERLESSBOILERS.COM
See next page for additional warranty information.
THE PAVILION™CONDENSING TANKLESS GAS WATER HEATER
FIVE YEAR WARRANTY
PB Heat, LLC, Bally, Pennsylvania, hereinafter referred to as
“PB Heat”, warrants to the original owner of any Pavilion™
condensing tankless gas water heater, hereinafter referred
to as the “Product”, or Product parts, at the original
installation site, for a period of five years from date of
installation, that the Product and Product parts supplied by
PB Heat are free from manufacturing defects in materials
and workmanship, when used under normal conditions
and when such Product has not been modified or changed
in any manner after leaving the plant of PB Heat. If any
Product or Product parts supplied by PB Heat are found to
have manufacturing defects in materials or workmanship,
such will be, at PB Heat’s option, repaired or replaced by
PB Heat. Notification of claimed defects are to be made
in writing to PB Heat, giving full particulars in support of
claim. PB Heat may, at its option, examine and inspect
the alleged defective Product or Product parts. PB Heat
may request that the materials be returned to PB Heat at
owner’s expense for factory inspection.
This warranty does
not cover labor costs for removal and reinstallation of an
alleged defective Product or Product parts.
CONDITIONS AND LIMITATIONS
The warranties set forth herein are subject to the following
conditions and limitations and are null and void if all
conditions are not met:
1. If at the time of a request for service the owner cannot
provide a copy of the original sales receipt or warranty
registration then the warranty period for the Product
shall be deemed to have commenced thirty (30) days
after the date of manufacture of the Product and NOT
the date of installation of the Product.
THESE RESIDENTIAL WARRANTIES DO NOT COVER:
1. Component parts not manufactured by PB Heat as part of
the Product or damage to surrounding areas or property
caused by leakage or malfunction.
2.
Workmanship of any installer of the Product. This
warranty does not assume any liability of any nature
for unsatisfactory performance caused by improper
installation.
3. Costs for labor for removal and reinstallation of an alleged
defective Product or Product parts, transportation to PB
Heat, and any other materials necessary to perform the
exchange, except as stated above. Replacement material
will be invoiced to the distributor in the usual manner
and will be subject to adjustment upon verification of
defect.
4. Any Product that has been damaged as a result of
being improperly serviced or operated, including, but
not limited to, the following: operated with insufficient
water; damaged as a result of use with potable water,
in an open loop or as a direct contact with the Product;
damaged as a result of use with non-potable water,
untreated or poorly treated well water, or water with
high PH levels or hardness levels in excess of 12 grains
per gallon (200mg/L - please refer to the Water Quality
section of the Owner’s Guide for details); damage caused
during shipment; allowed to freeze; subjected to flood
conditions; operated with water conditions and/or fuels
or additives which cause unusual deposits or corrosion
in or on the heat exchanger; improper maintenance or
subject to any other abuse or negligence, misuse and
specifically, operation and maintenance contrary to the
Installation Manual and Owner’s Guide furnished with
this appliance.
5. Any Product that has been damaged as a result of natural
disasters, including, but not limited to, lightning, fire,
earthquake, hurricanes, tornadoes or floods.
6. Any Product used for any purpose other than domestic
water or space heating or a Product that has been
disconnected, altered or had non-PB Heat approved
components or accessories added, operated with fuels
or at settings other than those set forth in the Installation
Manual furnished with this appliance.
7. Damage to the Product caused by adverse local conditions.
SIXTH THROUGH 18
th
YEAR COVERAGE
PB Heat warrants to the original owner of the Product,
at the original installation site, for the period of the sixth
through 18
th
year or 15,000 combustion hours recorded by
the Product, whichever comes first, from date of installation
that the heat exchanger is free from manufacturing defects
in materials and workmanship, when used under normal
conditions and when such Product has not been modified
or changed in any manner after leaving the plant of PB
Heat.* If the heat exchanger leaks and is found to have
manufacturing defects in materials or workmanship during
such period, such will be, at PB Heat’s option, repaired or
replaced by PB Heat. No other component of the Product
will be repaired or replaced by PB Heat during the sixth
through 18
th
year. Notification of claimed defects are to be
made in writing to PB Heat, giving full particulars in support
of claim. PB Heat may, at its option, examine and inspect the
alleged defect.
This warranty does not cover labor costs for
removal and reinstallation of an alleged defective Product
or Product parts. The warranty is eight years or 12,500
combustion hours recorded by the Product, whichever
comes first, if the Product is used in a commercial capacity
or for other than a single-family dwelling.
*When used with a controlled recirculation system installed in
accordance with the Installation Manual, the heat exchanger is
warranted for a period of 15 years or 12,000 combustion hours recorded
by the Product, whichever comes first. An aquastat is the minimum
pump control requirement in order to maintain the full recirculation
warranty. Point of use or “on demand” recirculation systems which are
thermally controlled (i.e. aquastat) also classify as controlled systems. In
an uncontrolled recirculation system without an aquastat, warranty on
the heat exchanger is eight years or 12,500 combustion hours recorded
by the Product, whichever comes first.
(05/20)
Printed in U.S.A.
©2020 PB Heat, LLC. All rights reserved.
