14
Troubleshooting
Installation, servicing and maintenance of Patio Plus heaters must only be performed
by licensed technicians trained and educated in the installation and servicing of this
type of gas appliance.
Problem
Possible Causes
Solution
Pilot won’t light
(exception: Direct
Lite has no pilot)
-No gas to burner
-Low gas pressure
-Gas supply turned off
-LP cylinder turned off or empty
-Blockage in gas line
-Ignition is not sparking
-Refill fuel tank & purge line
-Refill fuel tank & purge line
-Turn gas on
-Refill fuel tank & turn on
-Remove line, blow out obstruction
-Light pilot manually to dry out or
replace igniter or piezo.
Pilot won’t stay lit
(exception: Direct
Lite has no pilot)
-Defective thermopile
-Defective gas valve
-Dirty pilot
-Replace thermopile
-Replace gas valve
-Clean pilot
Main Burner won’t
light
-No 24 Volt power to unit
-Low gas pressure
-Blockage in orifice
-Manual valve not in “on” position
-Check & replace faulty wiring or
transformer
-Check regulators
-Remove and clean orifice
-Turn valve to “on” position
In order to protect your heater from wind and the elements, the reflector should be removed
and safely stored when the heater is not being used for prolonged periods of time. Cover the
exposed heater head with a heavy-duty plastic bag or suitable alternative and seal securely.
The reflector should be removed from all portable units if wind exceeds 45 mph. (70
km./hr.).
This appliance is tested and approved for use in winds of up to 15 mph (25 km./hr.).
Do not use if wind is exceeding 15 mph (25 km./hr.) or damage will result.
