Warranty
Shipping damage claims
Respect really matters to
Our staffs are kind, patient, friendly and trustworthy. We understand that you call/email our
customer support team because you have an issue or even trap in problem, which can
make you frustrated and sometimes angry. However, we will NOT tolerate rude/vulgar
language towards our staffs. If this occurs, we will give a warning and reserve the right to
refuse to provide services, refunds, warranties, and cancel orders. This decision is final and
cannot be revised.
www.paselec
-e
bikes.com
www.paselec
-e
bikes.com
IMMEDIATELY check your product(s) comprehensively after you receive the product(s).
Claim to us as soon as possible as if you found shipping damage. We will not accept
shipping damage claims later than
7
days since receipt of product. Note existent
damage on your product(s) before you and the driver sign-off on the lading bill.
Take pictures of any damage that is found, and mark the date the images if possible.
Keep all packaging and paperwork until the inspection process is complete. Report
damage claims within 10 days of delivery to an Paselec customer service representative.
Please contact our customer service team for return/replacement instructions at:
17
