Warranty info
Warranty
Every bike is covered under our manufacturer's 1-year all-inclusive warranty for the
original owner against all manufacturing defects. Warranty parts will only be shipped
within the continental United States
，
UK, Germany. Even If you purchased a bike
and had it then shipped to another country, parts will only be sent to the country
which the bike was originally sent to Paselec bikes warrants this product, including
all individual components against defects in material or workmanship as follows:
Paselec 1-year warranty for electric components
Paselec bicycle electric components including lights, motor, throttle, controller, wiring
harness LCD display, etc. are warranted to be free from manufacturer defects in
materials and/or workmanship for a 1-year period from the date of original purchase.
Abrasion is not covered under warranty. Paselec lithium ion batteries are warranted to
be free from manufacturing defects in materials and/or workmanship for a 1-year
period from the date of original purchase. The battery warranty does not include
damage from power surges, use of improper charger improper maintenance or other
such misuse, normal abrasion or water damage.
What will we do
If a component is deemed to be defective or damaged without users fault,
we will send a replacement part.
We will assist you in replacing any defective parts.
We will replace any parts deemed to have been damaged during shipping.
We will provide the customers with a replacement product if the product cannot
be repaired after several tries.
What will we not do
We will not replace any parts without evidence such as photos or video of the
damaged part.
We will not offer warranty services to the second owners. We will not replace any part
damaged by the user.
We will not pay for any third-party services or part replacements unless agreed upon
prior to the fix.
We will not pay for return shipping on any damaged or defective products or
components.
Our warranty will not cover any damages that may occur during shipping if the owner
chooses their own shipping options or if the bike is shipped with a freight forwarder or
similar service.
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