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The back of the
printout is dirty
• The laser toner cartridge is dirty.
• The transfer roller inside the printer is dirty.
• The transfer voltage inside the printer is
abnormal.
• Clean the laser toner cartridge or
replace it with a new one.
• Clean the internal transfer
components of the printer.
Whole page dark
• The laser toner cartridge is installed
incorrectly.
• The internal part of the laser toner
cartridge is damaged.
• Abnormal charge inside the printer; the
laser toner cartridge is not charged.
• Ensure to install the cartridge
correctly.
The toner does
not adhere to the
paper
• The print media that does not meet usage
specification, such as the media is damp or
too rough.
• The inside of the printer is dirty.
• The laser toner cartridge is damaged.
• The internal part of the printer is damaged.
• Please use the print media within
the specification range. If you use
special print media, please print with
the manual feeder tray.
• Clean the inside of the printer.
Horizontal stripes
• The laser toner cartridge is incorrectly
installed.
• The laser toner cartridge might be
damaged.
• The internal part of the printer is damaged.
• Ensure to install the cartridge
correctly.
Note:
• The faults above can be mitigated by cleaning or replacing the cartridge. If the
problem persists, please contact the customer service center. See the Three
Guarantees certificate for contact details.
Summary of Contents for P2500W Plus Series
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