Pantum BP5100 Series Faq Download Page 13

Page: 13 / 118

here is the way to recover factory default setting in case customer forgets the
password:

3. Where can I download the soft wares and drivers for my printer

BM5100/BP5100 Series Printer?

Here is the Download Link:

BM5100 Series

https://global.pantum.com/global/drive/bm5100/

BP5100DW Series

https://global.pantum.com/global/drive/bp5100dw/

BP5100DN Series

https://global.pantum.com/global/drive/bp5100dn/

Step1:

Please log in our website:

http://global.pantum.com/global/

Step1: Please select ‘Menu’

Step2:

Select’

NO.1-System set’ by page down button

Step3:

Select’

NO5-Restore set’ by page down

button

Step4:

Select’

NO2-YES’, and it will be done.

Summary of Contents for BP5100 Series

Page 1: ...here can I check the Hotspot IP address 24 9 How to connect the printer under Mac system with cable Setting Guide 25 10 How to print wirelessly with Mac WIFI Direct via BM5100 BP5100 Series Printer 26...

Page 2: ...pe type in the printing document 56 Printer Compatible Issues 58 1 Does my Pantum Printer works on Windows Mobile 58 2 Is my printer Mac compatible What are the versions that it is compatible with 58...

Page 3: ...ter Specifications 74 Normal Printer Issue 79 1 How to get the printer to print darker under Windows 79 2 How to get the printer to print darker under Mac 799 3 How to add a printer by manually under...

Page 4: ...able for the scanning to email 106 3 How to clean the scan file with vertical line from ADF BM5100 Series Printer 106 4 How to scan by PC via wireless 106 5 How to reduce the G mail secure 108 6 How t...

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Page 6: ...es Printer to a Wireless Network easily by one click installation applicable to Wi Fi or network models Here is the installation step 1 Double click on the Auto run file and then select I agree in the...

Page 7: ...3 Please make sure that pc is connected with router via network cable or wi Fi 4 Please connect PC with printer via USB cable to configure printer Wi Fi...

Page 8: ...5 After installation is finished Installation Complete interface will pop out you can select to print test page or Done...

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Page 10: ...100 BP5100 Series printer is power on Step2 Connect to Printer AP by mobile phone or PC The SSID is start with DIRECT and follow with number and character string Step3 Visit the Printer Web page via b...

Page 11: ...er name admin Default password 000000 And Login Step6 Select settings Tap wireless settings wireless Hot spot Then set wireless Parameter Authentication either WPA or WPA2 Step7 Set the password in th...

Page 12: ...Step8 Disconnect equipment and printer when reconnect them it should input the password as step 7 setting Remark...

Page 13: ...BM5100 Series https global pantum com global drive bm5100 BP5100DW Series https global pantum com global drive bp5100dw BP5100DN Series https global pantum com global drive bp5100dn Step1 Please log...

Page 14: ...Step2 Please chose Drivers Downloads the picture will be shown as below...

Page 15: ...our model of your printer in the blank the picture will be shown as below Step4 Please click the Printer model in the below picture Step5 At last please chose your system and download at the below of...

Page 16: ...ovided Reason1 It is inconsistent with the network name safe mode and password Solution It needs to enter the corresponding name mode and password of internet Please don t select Enter SSID Manually w...

Page 17: ...2 The IP of printer and PC are not under the same router Solution Please check with your configuration page to confirm the IP address And please change your IP address the same with your configuration...

Page 18: ...I default password of printer s wireless hotspot The WIFI default password is 12345678 6 How to close Printer WIFI Hotpot Setting Step1 Log in the IP addresses 192 168 223 1 when your WIFI is connecte...

Page 19: ...Step2 Chose Setting in the below picture Step3 Chose wireless Hotpot at the left column...

Page 20: ...Step4 Chose Close to apply and it will be done 7 How to install the Printer with hostname Step1 Select Wireless network connection at the first step...

Page 21: ...Step2 Select below option and click next Step3 Select below option and click next...

Page 22: ...26 Step4 Select the WIFI name of your router and click next...

Page 23: ...Step5 Click Next after established the wireless connection Step6 Select Add the IP address or hostname manually and enter your hostname for hostname please check with note...

Page 24: ...nt the network configuration page on your control panel and then you will see it as below 8 Where can I check the Hotspot IP address Please check it on the Network configuration information page as be...

Page 25: ...nter under Mac system with cable Setting Guide Step1 Connect your printer and your laptop with a USB cable Step2 Click the System Preferences Pinter Scanners Step3 Make sure the printer you need to us...

Page 26: ...Mac WIFI Direct via BM5100 BP5100 Series Printer Step 1 Find device name and IP Address you can check it on your network configuration information page of your printer Press on the control panel Menu...

Page 27: ...Step 2 According the SSID Name connect your Laptop with this WIFI...

Page 28: ...Step 3 Select the document you want to print and click Command P Button Step 4 Setting the Print parameter then click Print and finished...

Page 29: ...using Step1 Press the Win R combination key on the keyboard to open Run enter services msc in the run box and click OK to open the service Step2 Find the prints pooler service in the service interfac...

Page 30: ...on the computer open the C Windows System32 spool PRINTERS directory in turn and delete all files inside Step4 Switch back to the prints pooler service interface restart the prints pooler service and...

Page 31: ...e screen and select Step1 Choose Copy the CD s driver installation package to the local disk or download the driver from our website https global pantum com global drive_tag drive Step2 Open the Termi...

Page 32: ...Method 2 Right click on the local disk folder and click Open Terminal Step3 Open the driver installation package drag install sh file to terminal and press enter to execute Open Terminal...

Page 33: ...Install Step4 Open the driver installation package drag install sh file to terminal and press enter to execute Step5 Read and agree to the license Agreement and click Install...

Page 34: ...terface and click Authentication Authentication Step8 After completion of installation the Installation is complete interface pops up and click Complete Step7 The system starts to install the driver T...

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Page 36: ...to connect to the printer s WIFI enter the printer s webpage interface and log in Step3 Click Setting Network settings Wireless Setting Wireless Network click turn on to turn on the Basic Status of Wi...

Page 37: ...authentication method and enter a password if it is encrypted and then click Apply Step5 If the printer status is connected turn to step 6 If not turn to the step 4 Step6 connect MAC to the wireless...

Page 38: ...14 How to install the printer driver manually in windows 10 Step1 Click the Devices in Windows Settings Step2 Click printer scanners select the printer click Manage...

Page 39: ...Step3 Click Printer properties Advanced New Driver Step4 Click next Have disk select the driver file...

Page 40: ...Step5 Click finish and the printer driver has been installed...

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Page 42: ...15 How to delete the printer driver in Windows 10 Step1 Click the Apps in Windows Settings Step2 Select the printer driver click Uninstall...

Page 43: ...rum unit Last install the assembly into the printer until hearing a click sound 2 How do I check the amount of toner left in my cartridge from BP5100 Series Printer Take BP5100 Printer for example Cli...

Page 44: ...Step3 Select NO 2 Prt Info Page then chose OK it will be done...

Page 45: ...om BM5100 BP5100 Series Printer Take BP5100 Printer for example Click on Opera on panel Menu se ng 5 Info report 2 Prt Info Page Step1 Click menu and to choose number by page down on the below control...

Page 46: ...Step3 Select NO 2 Prt Info Page then chose OK it will be done...

Page 47: ...dard drum unit Model DL 5120 Page Yield 30000 Pages 6 How about the standard page yield of toner cartridge TL 5120 The Toner cartridge TL 5120 page yield is 3000 pages that is according ISO 19752 stan...

Page 48: ...d 8 How to check the printer s serial number location Open the printer s rear cover please check with below pictures 9 How to check the toner s serial number location Please check with below pictures...

Page 49: ...ntout is not clearly and a little whitish in the printing Take out the cartridge hold the handle of the cartridge and gently shake around 5 to 6 times so as to make the toner evenly distributed inside...

Page 50: ...pull the jammed paper out and Install paper tray Step2 Open the front cover take the laser toner cartridge out along the track then gently pull the jammed paper out B Paper Jam in the Fuser unit Step1...

Page 51: ...close the front cover then the printer will recover printing automatically C Duplex Unit Jam Step1 Remove the duplex printing unit from the back of the printer then remove the jammed paper from the d...

Page 52: ...1 There is too much paper in the tray Solution Remove excess paper from the tray 2 The print media is loaded incorrectly Solution Please correctly load the print media 3 The print media is beyond the...

Page 53: ...my Pantum BM5100 BP5100 series printer 4 How to print multipage on one page Step1 Please double left click your model of your printer in the Devices and Printers Step2 Select printing preferences aft...

Page 54: ...Layout 5 How to adjust letter format in the printing document Step1 Please check the paper size in the printer s property if it is the letter size please follow up with below steps to check Please dou...

Page 55: ...Please change the it to Letter 8 5x11 inch in the printing preferences Step2 Please change to letter size in the printing document also...

Page 56: ...ument Step1 Please double click your model of your printer in the Devices and Printers Step2 Firstly please change the paper size to DL Env 110 220mm in the printing preferences Secondly change the pa...

Page 57: ...Step3 Please change to letter size in the printing document also...

Page 58: ...2 04 14 04 16 04 18 04 4 Is my printer Windows compatible What are the versions that it is compatible with Yes Microsoft Windows server 2003 Server 2008 Server 2012 XP Vista Win7 Win8 32bit 64bit Win8...

Page 59: ...8 Is my printer compatible with Linux Debian 9 system No our printer did not compatible with Linux Debian 9...

Page 60: ...nt app by itself so it just need to connect the printer and print Switch on printer Connect printer hot spot Select a file Setup and print Solution 2 Download APP on IOS device Switch on printer Conne...

Page 61: ...Step2 Switch on the printer Step3 Connect to the Printer Hotspot...

Page 62: ...r button at the top of interface then s add the printer Step5 Select the file and print it Solution 2 Download the Mopria application Step1 Download and install Mopria Print Service plugin to the mobi...

Page 63: ...Step3 Connect to the printer hot spot Step4 Click Settings on the main screen choose Print and have Mopria Print Service set to on Step5 Start the application...

Page 64: ...document click on the upper right corner and click Print Step7 Select the printer click Print 4 How to check the Pantum app version in Android system Guide Step1 Please open the pantum app and click M...

Page 65: ...Step2 Please click on the version in red circle then the version will show as below...

Page 66: ...merge multi page scanned documents into one PDF from BM5100 with W Series Printer via Android mobile phone Please select the ADF in the Pantum app then it can scan multiple pages and save it as one d...

Page 67: ...it on your network configuration information page of your printer Press on the control panel Menu setting Information Report Prt net conf We will take an example as below Step2 Make sure that the pri...

Page 68: ...Open the PANTUM application click mobile scan then click on Scan Step4 Click select a scanner in the top then click add the IP address Enter the printer IP address 192 168 223 1 and connected success...

Page 69: ...you can adjust the scanning settings inside the red circle and finally click Start then starting scan as shown below Step5 After the scan completed the preview interface appears then click done and r...

Page 70: ...rinting in the mobile phone from BM5100 BP5100 with W Series Printer Step 1 Click on the option in the lower right corner of the program page Step 2 then select the dual short or dual long per your re...

Page 71: ...to sleeping time on BP5100 Series Printer We cannot close it completely But we can change the sleeping mode from 1min to 60 minus Please check with below pictures Menu System Settings Sleep Time Setti...

Page 72: ...y pressing any button or sending print task 2 How to Restore Factory Setting on BP5100 Series Printer Step1 Click menu and to choose number by page down on the below control panel Step2 Click NO 1 sys...

Page 73: ...Step3 Click NO 5 Restore set in the menu setting ok Step4 Select NO 2 Yes then chose OK it will be done...

Page 74: ...still failed to follow up the choosing numbers maybe you can try to change it with same words Step1 Click menu and to choose number by page down on the below control panel Step2 Select NO 1 system se...

Page 75: ...wo kinds of languages pictures are the same meanings then chose OK it will be done 4 How to close toner saving status setting on BP5100 Series Printer Step1 Select menu on the below control panel Step...

Page 76: ...Step3 Select NO 3 toner save set in the system setting Step4 Select NO 1 Turn off it will be done...

Page 77: ...5 What is my BM5100 BP5100 series printer Specifications...

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Page 79: ...the printer to print darker under Windows It will be changed in the printer s proprieties Layout Effect Dark 2 How to get the printer to print darker under Mac Step1 Click Print of the file Step2 Cli...

Page 80: ...Step3 Chose Media Quality in the option select from Draft Normal Best per your request 3 How to add a printer by manually under Windows Step1 Click add a printer in the Devices and Printers...

Page 81: ...ase chose the printer that I want isn t listed and chose next it will be shown as below Step3 Please chose adds a local printer or network printer with manual settings and chose Next it will be shown...

Page 82: ...Step4 Please chose Use an existing port and select Next it will be shown as below Step5 Please chose have disked and click Next it will be shown as below...

Page 83: ...Step6 Please chose browse when the windows pop up it will be shown as below Step7 Please chose the INF file in the installation package and then chose Next it will be done...

Page 84: ...SB cable 4 How to add a printer by manually under Mac Step1 At first please follow up the instruction of the CD ROM to install the driver with USB that is under the MAC system Step2 After installed th...

Page 85: ...s driver which installed on PC It is needed to be the same with printer model After chose to save it will be finished to install Remark If the internet needs to set up manually You can chose to IP mo...

Page 86: ...After chose to save it will be finished to install the internet printing 5 How to do Duplex Printing on Windows system Please change your printer s properties as below steps Step1 Please chose the mo...

Page 87: ...ncel the duplex printing under Windows Please change your printer s properties as below steps Step1 Please chose the model of your printer in device and printer Step2 Double left click the printer pri...

Page 88: ...kindly check with below steps you need to end the printing job in the printing queue Step1 Please double click your model of your printer in the printer and device the picture will be shown as below S...

Page 89: ...20 80 and it will work fine 2 Paper status the paper status when dry or moist will also influence strongly the printing vapor When the paper is just unpacked to print or just laid in the dry environme...

Page 90: ...Step2 Click Properties of the printer Step3 Please check your original port in the port and keep it in mind...

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Page 92: ...Please change your original port to FILE Print to File Step5 Please choose any file you want to print and save it on the Desktop as 123 Step6 Please find the 123 prn file on the desktop and send it t...

Page 93: ...3 11 How to do when it shown 0x000000709 Error Reason 1 The compatibility issue about Windows system 2 When both of windows and XP sharing the same network and the XP as the main host will be led to t...

Page 94: ...Step1 Select Manage in the This PC Solution B Step2 Select windows firewall and right click to run it Restart your computer after you run the windows firewall Step1 Select Manage in the This PC...

Page 95: ...right click to run it Restart your computer after you run the windows firewall Step3 Please enter win R and open operation window please enter the IP address which is from the sharing this printer s X...

Page 96: ...then reconnects to the printer and re install the driver Step2 Click PC table start Devices and Printers delete the useless printer copy manually the mouse right click on the useless printer name and...

Page 97: ...ters and click delete port confirm At last reconnect to the printer and reinstall the driver 13 How to download the User Manual Successfully Here are two options for you to download the user manual fo...

Page 98: ...ption B Please download the user manual from our official website Step1 Please log in the website http global pantum com global Step2 Enter your model of your printer in the blank of the below picture...

Page 99: ...Step3 Select the model of your printer Step4 Chose the corresponding language you are using which stat to download the user manual...

Page 100: ...14 How to register for printer warranty on line Step1 Register your account in the website https service global pantum com user login register html Step2 Log in your account with password...

Page 101: ...Step3 Please chose Product Registration the picture will be shown as below Step4 At last you can register for your printer at the below of page it will be done...

Page 102: ...ion Pages from BP5100 Series Printer Step1 Click menu and to choose number by page down on the below control panel Step2 Click 5 Prt Info Rept in the menu setting ok Step3 Select NO 2 Info Page then c...

Page 103: ...16 How to do Duplex Printing on Mac system Step1 click on file then select print Step2 then select the Two Sided option and then try to print it...

Page 104: ...to Scanning on Linux System Step1 Make sure that you printer is connected to the computer with USB cable Step2 Please search the scan in application of Linux s system Step3 Please chose simple scan on...

Page 105: ...se preferences to go to the next step it will be shown as below Step5 Please chose Page down arrow in the scan source to go to the next step Step6 Then you can choose the corresponding model about you...

Page 106: ...Step7 At last please chose scan that will be done 2 Why it is unavailable for the scanning to email Step1 Please log in your email first and then click tools account setting...

Page 107: ...then it will be entered into the next step Step3 Please click more settings it will be entered into the next step Step4 Please chose advanced but please don t tick the SSL and then set up the outgoin...

Page 108: ...ing this issue the vertical line was display when you used the ADF but used the platen was fine it was cause by the scanner s location left side in red circle platen glass is dirty So we suggest you t...

Page 109: ...4 How to scan by PC via wireless Step1 Turn on the Pantum APP Click Port to the Port interface then select Auto search network scanner Step2...

Page 110: ...Select Auto search network scanner when it search the IP address then click OK Step3...

Page 111: ...5 How to reduce the G mail secure Click Scan and the printer can scan to PC by wireless Step1 Log on Google account Click the Security Step4...

Page 112: ...Step2 When the less secure app access click turn on access no recommended Step3 In the new interface turn on Allow less secure apps on...

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Page 114: ...with its front upward and top fed firstly then adjust the document guide till it gets close to the paper stack If the problem still here it should turn to the step2 ADF Unit Step2 Please check whethe...

Page 115: ...s empty Removed the paper scraps if stuck inside it And check the flags can work normally Paper feed sensor zoom 4 Close the ADF top cover and then put and paper in the ADF and try to scan it 7 How to...

Page 116: ...8 How to change the scanning folder Step6 Turn on the Pantum application Step7 Click Folder to the folder settings interface...

Page 117: ...Step8 Click Browse select the saving folder click OK...

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Summary of Contents for BP5100 Series

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