Panduit SynapSense 1167, Installation & Use Manual

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Test Result Possible Solution
Tunnel is connected from correct
server IP address.
Access the Remote Gateway Manager
application to troubleshoot the issue
No
From the home page (Device Status
screen), select Tunnel 1 from the left
navigation pane and then select
Statistics.
Another SynapSense server or network
security vulnerability-scanning software
has connected to the Industrial
Gateway.
Telnet into the Industrial WSN
Gateway server (Port 10001). Does
the server connect (regardless of the
validity of the data shown)?
No
Port 10001 is blocked on customer net-
work or server firewall.
Telnet into the Industrial WSN Gateway
server (Port 10001). Does the
connection result in invalid data?
Yes Industrial Gateway may be in
Diagnostic Mode. See next test.
Is the Industrial Gateway radio in
Diagnostic Mode? (Both STATUS and
Ant.( ) LEDs are flashing)
Yes Reset Industrial Gateway by removing
M12 RESET Cap and pressing
RESET or Turn Off the Industrial
Gateway to reset Gateway. Recheck
LEDs for Diagnostic Mode. Re-install
M12 RESET cap.
Does Industrial WSN Gateway
intermittently disconnect from the
system (Link Status shows as yellow
and returns to green status)?
Yes Check Industrial Gateway Ethernet
speed and duplex settings. Change
from "Auto" to match the customer's
network settings.
If the issue persists, the Industrial Gateway may be defective.
Panduit Technical Support
Severity 1 & 2 Issues:
Americas: 1-866-721-5302 x86810 during normal Central Standard
Time business hours
EMEA: 44-1291-674-661 x22761 during normal U.K. business
hours
APAC: 65-8200-3931 or 65-8200-3932 between 8 a.m. and 5
p.m. local time
Severity 3 & 4 Issues, Email - normal business hours:
systemsupport@panduit.com