Panasonic WV-SPN311 Operating Instructions Manual Download Page 6

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16 Configuring the network settings [Network] .....................................144

16.1

Configure the network settings [Network] ..................................................................144

16.2

Configure advanced network settings [Advanced] ...................................................148

16.2.1

Configure the settings related to sending E-mails ........................................................149

16.2.2

Configure the settings related to FTP transmission .....................................................152

16.2.3

Configure the settings relating to the NTP server ........................................................155

16.2.4

Configure the UPnP settings ........................................................................................157

16.2.5

Configure the HTTPS settings ......................................................................................158

16.2.6

Configure the settings relating to DDNS ......................................................................160

16.2.7

Configure the settings relating to SNMP ......................................................................160

16.2.8

Configure the Diffserv settings .....................................................................................161

16.3

How to configure HTTPS settings ...............................................................................162

16.3.1

Generation of the CRT key (SSL encryption key) ........................................................163

16.3.2

Generation of the self-signed certificate (security certificate) .......................................164

16.3.3

Generation of CSR (Certificate Signing Request) ........................................................166

16.3.4

Installation of the server certificate ...............................................................................167

16.3.5

Configuration of the connection protocol ......................................................................168

16.4

Access the camera using the HTTPS protocol ..........................................................169

16.4.1

Install the security certificate ........................................................................................169

16.5

How to configure the settings relating to DDNS ........................................................176

16.5.1

Configuration of the DDNS service (Example of the “Viewnetcam.com” service) ........177

16.5.2

When using the “Viewnetcam.com” service .................................................................178

16.5.3

Procedure to register information for the “Viewnetcam.com” service ...........................179

16.5.4

Checking the information registered for the “Viewnetcam.com” service ......................180

16.5.5

When using “Dynamic DNS Update” ............................................................................180

16.5.6

When using “Dynamic DNS Update(DHCP)” ...............................................................181

17 Configure the settings relating to the schedules [Schedule] ..........182

17.1

How to set the schedules .............................................................................................185

17.2

How to delete the set schedule ....................................................................................187

18 Maintenance of the camera [Maintenance] ........................................189

18.1

Check the system log [System log] .............................................................................189

18.2

Upgrade the firmware [Upgrade] .................................................................................189

18.3

Check the status [Status] .............................................................................................191

18.4

Reset the settings/Reboot the camera [Default reset] ...............................................192

18.5

Settings data/backing up or restoring logs [Data] .....................................................193

19 Using the CD-ROM ...............................................................................195

19.1

About the CD launcher .................................................................................................195

19.2

Installing Panasonic “IP Setting Software” ................................................................196

19.3

Installing the manuals ..................................................................................................197

19.4

Installing the Viewer software ......................................................................................197

19.5

Configure the network settings of the camera using the Panasonic “IP Setting

Software” .......................................................................................................................198

20 About the displayed system log .........................................................201
21 Troubleshooting ...................................................................................206
22 Directory structure of drive B .............................................................216

Operating Instructions

Table of Contents

Summary of Contents for WV-SPN311

Page 1: ...PN311 This manual covers the models WV SPN3 Series WV SPN311 WV SPN310 Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use The model number is abbreviated in some descriptions in this manual ...

Page 2: ... Windows Media Internet Explorer and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Microsoft product screen shot s reprinted with permission from Microsoft Corporation iPad iPhone iPod touch and QuickTime are trademarks of Apple Inc registered in the U S and other countries Android is a trademark of Google Inc Firefox is...

Page 3: ... displayed on the information bar of the browser When the Live page is displayed for the first time the install wizard of the ActiveX control required to display images from the camera will be displayed Follow the instructions of the wizard When the install wizard is displayed again even after completing the installation of the ActiveX restart the PC The viewer software used on each PC should be l...

Page 4: ...ard 34 7 1 Playback JPEG 1 JPEG 2 JPEG 3 images saved to the SD memory card 34 7 2 Playback H 264 1 H 264 2 H 264 3 H 264 4 images saved to the SD memory card 37 8 About the network security 40 8 1 Equipped security functions 40 9 Display the setup menu from a PC 41 9 1 How to display the setup menu 41 9 2 How to operate the setup menu 43 9 3 About the setup menu window 45 10 Configure the basic s...

Page 5: ...to the alarm output terminal Alarm 118 13 3 Change the AUX name Alarm 119 13 4 Configure the settings relating to the camera action on alarm occurrence Alarm 119 13 4 1 Configure settings relating to image quality on alarm action 120 13 4 2 Configure settings relating to alarm E mail notifications 121 13 4 3 Configure settings relating to FTP transmissions of alarm images 122 13 4 4 Configure sett...

Page 6: ... relating to DDNS 176 16 5 1 Configuration of the DDNS service Example of the Viewnetcam com service 177 16 5 2 When using the Viewnetcam com service 178 16 5 3 Procedure to register information for the Viewnetcam com service 179 16 5 4 Checking the information registered for the Viewnetcam com service 180 16 5 5 When using Dynamic DNS Update 180 16 5 6 When using Dynamic DNS Update DHCP 181 17 Co...

Page 7: ...6 address http 2001 db8 10 Example of IPv4 access Example of IPv6 access IMPORTANT When the HTTP port number is changed from 80 enter http IP address of the camera colon port number in the address box of the browser Example http 192 168 0 11 8080 When the PC is in a local network configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the ...

Page 8: ...ncurrent access number may be 14 or less users When 14 users are concurrently accessing the access limit message will be displayed for users who subsequently attempt to access When Multicast is selected for Transmission type of H 264 only the first user who accessed to monitor H 264 images will be included in the maximum number The second and subsequent users who are monitoring H 264 images will n...

Page 9: ...e 86 JPEG button The letters JPEG on the button will turn green and JPEG image will be displayed Stream buttons These buttons will be displayed only when an H 264 image is displayed 1 button The letter 1 will turn green and images in the main area will be displayed in accordance with the setting of H 264 1 page 86 2 button The letter 2 will turn green and images in the main area will be displayed ...

Page 10: ...JPEG 1 JPEG 2 or JPEG 3 of JPEG on the JPEG H 264 tab When 1280x960 or 1280x720 is selected for the image capture size it may become smaller than the actual size depending on the window size of the web browser Image quality buttons These buttons will be displayed only when a JPEG image is displayed 1 button Images in the main area will be displayed in accordance with the setting for Quality1 of Im...

Page 11: ...t site below will be displayed in a newly opened window This website contains technical information FAQ and other information http security panasonic com pss security support Alarm occurrence indication button 3 This button will be displayed and will blink when an alarm has occurred When this button is clicked the alarm output terminal will be reset and this button will disappear page 26 Full scre...

Page 12: ...r users The duration of continuous audio transmission can be configured in the Audio tab of the setup menu Audio transmission stops when the specified time has passed To turn the audio transmission function on click the Audio output button again When the camera is restarted the adjusted volume level for both the audio transmission and reception will return to the level that had been set on the Aud...

Page 13: ... permission level of audio 1 3 Monitor cropping images Full angle images and cropping images can be transmitted at the same time The cropping function must be configured in order to transmit cropping images page 136 Either one of H 264 1 H 264 2 H 264 3 H 264 4 JPEG 1 JPEG 2 or JPEG 3 images or all of H 264 1 H 264 2 H 264 3 and H 264 4 images can be set as cropping images By matching the settings...

Page 14: ...C A B C A B C By selecting the cropping areas for alarm actions the area you want to monitor home area when alarm occurs can be displayed Sequence display using the alarm action cropping function A B 14 Operating Instructions 1 Monitor images on a PC ...

Page 15: ...m occurrence B Time while the cropping area is displayed Note Alarm action cropping can only be used when a setting other than H 264 all is selected for Cropping page 136 Operating Instructions 15 1 Monitor images on a PC ...

Page 16: ...ir versions Only JPEG images can be displayed on a multi screen Audio will not be heard When displaying the image on a multi screen and 16 9 is selected for the aspect ratio the image will be displayed altered vertically to the aspect ratio of 4 3 Network Camera Recorder with Viewer Software Lite which supports live monitoring and recording images from multiple cameras is available For further inf...

Page 17: ...ellular phone in use is not compatible with UTF 8 encode it is impossible to display the screen correctly When VGA QVGA 640x360 or 320x180 is not selected one time or more for either one of JPEG 1 JPEG 2 or JPEG 3 of JPEG on the JPEG H 264 tab images cannot be viewed from cellular phones Note It is necessary to configure the network settings of the cellular phone in advance to connect to the Inter...

Page 18: ...the camera image Confirm the contract plan of the cellular phone in use before using this function Depending on the cellular phone in use Auto Refresh may be unavailable Resolution control Changes the image capture size by pressing the dial key 0 Image in the aspect ratio of 4 3 Changes the image capture size between 320x240 default and 640x480 Image in the aspect ratio of 16 9 Changes the image c...

Page 19: ...mpossible to access 1 IP address is the global WAN IP address of the router that can be accessed via the Internet 2 When User auth is set to On page 139 only users with the access level of 1 Administrator or 2 Camera control will be displayed 2 2 Monitor images on a mobile terminal It is possible to connect to the camera using a mobile terminal via the Internet and monitor images MJPEG or JPEG fro...

Page 20: ...ays images from the camera Operation buttons area When functions are selected in the function selection area C buttons to operate those functions are displayed Function selection area When functions that can be operated are selected operation buttons are displayed in the operation buttons area B 20 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 21: ...s the button to display the buttons used to select the resolution on the screen The resolution can be changed by selecting a resolution setting from the buttons Images are displayed in the image capture size selected in JPEG 1 JPEG 2 or JPEG 3 of JPEG on the JPEG H 264 tab Operating Instructions 21 2 Monitor images on a cellular phone mobile terminal ...

Page 22: ... with the and buttons This function is only displayed when Terminal 3 is set to AUX output on the settings menu page 116 Note You can change the image size displayed on the mobile terminal by accessing the following addresses Large display http IP address cam dl 22 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 23: ...w is displayed enter the user name of an administrator or user and password Depending on the mobile terminal in use password entry may be required each time the screen is switched It is impossible to transmit receive audio using a mobile terminal Depending on the mobile terminal in use larger size images may not be displayed In this case selecting 9 Low for Image quality setting of JPEG page 84 ma...

Page 24: ...y the Live page page 7 2 Click the SD button The SD recording window will open 3 Click the Start button to start recording images on the SD memory card The SD recording status indicator will light red page 9 while images are being recorded on the SD memory card The image saving interval can be configured on the SD memory card tab of the Basic page page 56 4 Click the Stop button to stop saving ima...

Page 25: ...tart button is clicked immediately after the Stop button is clicked saving of images may not start In this case click the Start button again Operating Instructions 25 3 Record images on the SD memory card manually ...

Page 26: ...dication button will be refreshed in 30 second intervals For this reason it may take a maximum of 30 seconds until the alarm occurrence indication button is displayed on the Live page at an alarm occurrence Notify of alarm occurrences to the device connected to the alarm connector It is possible to output signals from the alarm output terminal of the camera and sound the buzzer when an alarm occur...

Page 27: ...e network disk recorder is connected to the system When On is selected for Panasonic alarm protocol notification the connected Panasonic device will be notified that the camera is in the alarm state The settings for Panasonic alarm protocol can be configured in the Panasonic alarm protocol section of the Notification tab of the Alarm page page 132 Notify of alarm occurrences to the designated HTTP...

Page 28: ...odic image transmission function the alarm image transmission function will be given priority over the FTP periodic image transmission function Also when On is selected for the FTP transmission retry FTP setting page 153 alarm images will be retransmitted if there is an FTP transmission failure Therefore if there is continuous retransmission due to network problems or other factors periodic transm...

Page 29: ...n function and the FTP periodic image transmission function the alarm image transmission function will be given priority over the FTP periodic image transmission function Also when On is selected for the FTP transmission retry FTP setting page 153 alarm images will be retransmitted if there is an FTP transmission failure Therefore if there is continuous retransmission due to network problems or ot...

Page 30: ...ing period and the alarm type will be displayed Manual Schedule log Logs filed when images have been recorded manually or during the period of the schedule and the image recording period will be displayed FTP trans error log Logs filed when the FTP periodic image transmission function has failed will be displayed 1 Display the Live page 30 Operating Instructions 6 Display the log list ...

Page 31: ...by Recording stream 1 on the SD memory card tab will be displayed Stream 2 The logs recorded by Recording stream 2 on the SD memory card tab will be displayed Event Select a log type to display on the log list All All logs will be displayed Select Only the logs of the selected log type will be displayed Alarm log The log when an alarm is detected will be displayed Manual Schedule log Manual and Sc...

Page 32: ... top Prev page button Click this button to display the previous page of the log list Next page button Click this button to display the next page of the log list Last button Click this button to display the log listed at the bottom Time date Time and date when each log has been recorded will be displayed Note When Off is selected for Time display format the alarm occurrence times are displayed in 2...

Page 33: ...ot be operated Do not turn off the power of the camera until the deletion is complete When the power of the camera is turned off in the process of the deletion some images may remain on the SD memory card In this case click the Delete button on the same log list window used to delete the logs Download button Click this button to download all logs of the selected log list onto the PC Note The follo...

Page 34: ... memory card Therefore images may look coarse on the Playback page When playing images by selecting an FTP error log on the log list images may not be played in order of images recorded on the SD memory card if they have been recorded on the SD memory card with selected value for the Transmission interval setting of FTP periodic image transmission on the Advanced tab is 1min or less The playback r...

Page 35: ...mber will stop and the image corresponding to the currently displayed number will be displayed PAUSE button Playback will be paused when this button is clicked during playback Playback will resume when this button is clicked during pausing STOP button Playback will stop and the Playback window will turn to the Live page NEXT IMAGE button The next frame will be displayed and paused when this button...

Page 36: ...will be downloaded Note When the Cancel button is clicked in the process of the download the download will be canceled In this case images already downloaded before clicking the Cancel button will be saved on the PC Browse button When successfully logged in after the user authentication process a folder on the SD memory card in which images are saved will be displayed page 70 36 Operating Instruct...

Page 37: ...audio may not always match When data is being recorded to the SD memory card audio may sound as if it is cutting out and the audio quality may be reduced When recorded audio is played back the refresh interval of live images and playback may become slow Recorded audio is not played back when Off or Interactive Half duplex SPN311 SPN311 is selected for Audio mode on the Audio tab of the Image Audio...

Page 38: ...yed Duration Displays the period of time that the data has been recorded on the SD memory card Event The event type will be displayed MN SC Log by Manual Schedule TRM1 Alarm by alarm input to Terminal 1 TRM2 Alarm by alarm input to Terminal 2 TRM3 Alarm by alarm input to Terminal 3 VMD Alarm by VMD alarm COM Alarm by command alarm AUD Alarm by audio detection alarm Browse Start button The selected...

Page 39: ...D memory card QuickTime Player or Windows Media Player video data cannot be played back 1 The supported operating systems are Windows 8 1 Windows 8 and Windows 7 only Operating Instructions 39 7 Playback of images on the SD memory card ...

Page 40: ...access to cameras using the HTTPS function page 162 IMPORTANT Design and enhance security countermeasures to prevent leakage of information such as image data authentication information user name and password alarm E mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the user authentication or access encryption using the ...

Page 41: ...configure the access level 9 1 How to display the setup menu 1 Display the Live page page 7 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed 3 Click the OK button after entering the user name and the password The default user name and password are as follows User name admin Password 12345 Operating Instructions 41 9 Display the set...

Page 42: ... The setup menu will be displayed Refer to page 45 for further information about this menu 42 Operating Instructions 9 Display the setup menu from a PC ...

Page 43: ... of the window click the desired tab to display and configure the setting items relating to the name of the tab 2 Complete each setting item displayed in the frame on the right of the window 3 After completing each setting item click the Set button to apply them IMPORTANT When there are two or more Set and Execute buttons on the page click the respective button to the edited setting item Operating...

Page 44: ... below field A The edited settings in field A will not be applied unless the Set button B below field A is clicked In the same manner as above click the Set button D below field C when completing the setting items in field C 44 Operating Instructions 9 Display the setup menu from a PC ...

Page 45: ...ard can be configured on the Basic page page 47 Image Audio button Displays the Image Audio page The settings relating to image quality image capture size etc of JPEG H 264 camera images can be configured on the Image Audio page page 83 Multi screen button Displays the Multi screen page The cameras from which images are to be displayed on a multi screen can be registered on the Multi screen page p...

Page 46: ...k settings and the settings relating to DDNS Dynamic DNS SNMP Simple Network Management Protocol FTP File Transfer Protocol the NTP server and Diffserv can be configured on the Network page page 144 Schedule button Displays the Schedule page On the Schedule page it is possible to designate time zones to allow to receive alarm input or to allow to activate the VMD detection function page 182 Mainte...

Page 47: ...uage Select the language to initially display when the camera is accessed from the following Auto English Japanese Italian French German Spanish Chinese Russian Portuguese Auto The language used by the browser is automatically selected If the language used by the browser is not supported by the camera English is selected Default Auto The language displayed on the Live page can also be changed page...

Page 48: ...TP is clicked the Advanced tab of the Network page will be displayed page 155 Time zone Select a time zone corresponding to the location where the camera is in use Default GMT 09 00 Osaka Sapporo Tokyo Summer time daylight saving Select In Out or Auto to determine whether or not to apply daylight saving time Configure this setting if the summer time daylight saving time is applied in the location ...

Page 49: ...he operational status by lighting them Select Off to turn off the indicators at all times Link indicator LINK Access indicator ACT SD memory card error indicator F A indicator SD ERROR F A SPN310 SPN310 SD memory card error indicator ABF indicator SD ERROR ABF SPN311 SPN311 SD MOUNT indicator SD MOUNT Default On Note Link indicator LINK orange This indicator will light when communication with the ...

Page 50: ... port settings Alarm status reception port When selecting Real time for Alarm status update mode designate a port number to which the status change notification is to be sent Available port number 1 65535 Default 31004 The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 123 161 162 443 995 10669 10670 Viewer software nwcv4Ssetup exe Automatic ...

Page 51: ... change the port numbers registered in the PC and recorders etc The UPnP function is available when the camera is connected to the IPv4 network IPv6 is not supported To check if auto port forwarding is properly configured click the Status tab on the Maintenance page and check that the Enable is displayed for Status of UPnP page 191 When Enable is not displayed refer to Cannot access the camera via...

Page 52: ...size VGA 640x360 JPEG 2 Image capture size QVGA 320x180 JPEG 3 Image capture size 160x120 160x90 H 264 1 H 264 2 H 264 3 H 264 4 Internet mode over HTTP On Transmission priority Best effort Max bit rate per client Max 1024 kbps Min 128 kbps H 264 1 Image capture size 1280x960 1280x720 Max bit rate per client Max 1024 kbps Min 256 kbps H 264 2 Image capture size VGA 640x360 Max bit rate per client ...

Page 53: ...age Operating mode SD memory card Select Use or Not use to determine whether or not to use the SD memory card Default Use Audio recording Select whether or not to save audio data when saving video data in MP4 format Off Does not save audio data to videos MP4 format On Saves audio data AAC LC format to videos MP4 format Default Off Operating Instructions 53 10 Configure the basic settings of the ca...

Page 54: ...ndicator is lit in green If the SD ON OFF button was not pressed the SD MOUNT indicator will light in green for about 5 minutes after replacing the SD memory card When an SD memory card is inserted when Use is selected data will be saved in accordance with the setting of Save trigger After inserting the SD memory card it is necessary to select Use to use the SD memory card When the image refresh i...

Page 55: ...word Enter the password Available number of characters 4 16 characters Unavailable characters Default None blank Remove When an SD memory card with a configured password is inserted the password can be removed using the Remove button Password Enter the password Available number of characters 4 16 characters Unavailable characters Default None blank Change When an SD memory card with a configured p...

Page 56: ...y card with no configured password is inserted the password is automatically configured to the SD memory card IMPORTANT If you forget the configured password the password cannot be removed The SD memory card with the configured password will become unusable so manage passwords with great care If you forget the configured password and you want to replace the SD memory card with a new one perform 1 ...

Page 57: ...264 3 on the JPEG H 264 tab of the Image Audio page will be changed to the settings for H 264 3 recording When H 264 4 is selected the settings for H 264 4 on the JPEG H 264 tab of the Image Audio page will be changed to the settings for H 264 4 recording When using the SD memory recording function of a Panasonic network disk recorder select JPEG 1 for Recording format of Recording stream 1 When H...

Page 58: ... recording Manual This setting is only available when JPEG 1 JPEG 2 or JPEG 3 is selected for Recording format and Manual is selected for Save trigger File name Enter the file name used for the image to be saved on the SD memory card The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number Available number of characters 1 8 characte...

Page 59: ...r Save trigger select an interval frame rate of saving images on the SD memory card from the following 0 1fps 0 2fps 0 33fps 0 5fps 1fps Default 1fps Image saving interval Number of images to be saved Post alarm Number of images to be saved Select a number of alarm images to be saved on the SD memory card from the following 10pics 20pics 30pics 50pics 100pics 200pics 300pics 500pics 1000pics 2000p...

Page 60: ...ry card on the SD memory card tab of the Basic page page 53 and Off for FTP periodic image transmission on the Advanced tab of the Network page page 154 Use the SD memory card after formatting it using the SD memory card tab If using the SD memory card that has not been formatted on the SD memory card tab the following functions may not work correctly Save obtain images that failed to transmit to ...

Page 61: ...detection Selecting alteration detection enables detection using exclusive software when the data on the SD memory card is altered Alteration detection supports video files MP4 format only Refer to page 63 for information on how to configure alteration detection For further information about exclusive software for alteration detection and how to use it refer to our website below http security pana...

Page 62: ...urity certificate used for alteration detection the CSR Certificate Signing Request will be generated To generate the CSR click the Execute button to display the CA Certificate Generate Certificate Signing Request dialog window CA Certificate Certificate install Installs the certificate security certificate issued by CA and displays the information of the installed certificate To install the certi...

Page 63: ...ion of the self signed certificate When using the certificate issued by CA When using the self signed certificate 10 5 1 Generation of the CRT key encryption key IMPORTANT When the self signed certificate or certificate security certificate issued by CA is valid it is impossible to generate the CRT key When the certificate security certificate issued by CA is used the available key size varies dep...

Page 64: ...icate or re apply for the certificate issued by CA When the CRT key is updated the log of the previous CRT key is saved When the History button of Current CRT key on the CRT key generate dialog box is clicked the Previous CRT key dialog box will be displayed and it is possible to check the key size and generation time date of the previous key When the Apply button is clicked on the Previous CRT ke...

Page 65: ...rganizational Unit Enter the unit name of the organization Omission is OK 64 characters CRT key Displays the key size and generation time date of the current key Note The available characters for Common Name State Locality Organization Organizational Unit are 0 9 A Z a z and the following marks _ When entering the IPv6 address for Common Name put the address in brackets Example 2001 db8 10 3 Click...

Page 66: ...ed When On is selected for Alteration detection information addition it is impossible to delete the self signed certificate 10 5 3 Generation of CSR Certificate Signing Request IMPORTANT If the CRT key is not generated it is impossible to generate the CSR Before generating the CSR file configure the following settings on Internet Options of the web browser in advance Click Internet Options under T...

Page 67: ...ization name 64 characters Organizational Unit Enter the unit name of the organization 64 characters CRT key Displays the key size and generation time date of the current key 3 Click the OK button after entering the items The Save As dialog box will be displayed 4 Enter a file name for the CSR in the Save As dialog box to save on the PC The saved CSR file will be applied to the CA IMPORTANT The ce...

Page 68: ... been installed and validated Expired The certification has already expired When the Confirm button is clicked the registered information of the installed certificate will be displayed in the CA Certificate Confirm dialog box Only Organizational Unit will be displayed with an asterisk When the Delete button is clicked the installed server certificate will be deleted When On is selected for Alterat...

Page 69: ...tion setting is changed manual recording on the SD memory card will stop Start manual saving again as necessary Note Alteration detection can be performed on video files MP4 format recorded when On is selected for Alteration detection information addition using exclusive software For further information about exclusive software and how to use it refer to our website below http security panasonic c...

Page 70: ...erver or a firewall images may not be obtained via a network In this case refer to the network administrator 1 Click the Execute button The user authentication window will be displayed 2 Click the OK button after entering the user name and password of the camera administrator The folder in which images are to be saved will be displayed Note When the FTP server of the camera is logged to access ima...

Page 71: ...8 000 160 000 192 000 224 000 256 000 32 GB 64 000 80 000 96 000 112 000 128 000 16 GB 32 000 40 000 48 000 56 000 64 000 8 GB 16 000 20 000 24 000 28 000 32 000 4 GB 8 000 10 000 12 000 14 000 16 000 2 GB 4 000 5 000 6 000 7 000 8 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 320 000 448 000 512 000 576 000 640 000 32 GB 160 000 224 000 256 000 288 000 320 000 16 GB 80 0...

Page 72: ...GB 9 600 12 800 16 000 17 600 20 800 2 GB 4 800 6 400 8 000 8 800 10 400 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 460 800 588 800 716 800 768 000 819 200 32 GB 230 400 294 400 358 400 384 000 409 600 16 GB 115 200 147 200 179 200 192 000 204 800 8 GB 57 600 73 600 89 600 96 000 102 400 4 GB 28 800 36 800 44 800 48 000 51 200 2 GB 14 400 18 400 22 400 24 000 25 600 72 Ope...

Page 73: ... 12 800 20 000 24 000 30 400 35 200 2 GB 6 400 10 000 12 000 15 200 17 600 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 640 000 768 000 844 800 921 600 960 000 32 GB 320 000 384 000 422 400 460 800 480 000 16 GB 160 000 192 000 211 200 230 400 240 000 8 GB 80 000 96 000 105 600 115 200 120 000 4 GB 40 000 48 000 52 800 57 600 60 000 2 GB 20 000 24 000 26 400 28 800 30 000 Op...

Page 74: ... 000 28 000 32 000 36 000 40 000 2 GB 10 000 14 000 16 000 18 000 20 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 704 000 832 000 896 000 960 000 1 024 000 32 GB 352 000 416 000 448 000 480 000 512 000 16 GB 176 000 208 000 224 000 240 000 256 000 8 GB 88 000 104 000 112 000 120 000 128 000 4 GB 44 000 52 000 56 000 60 000 64 000 2 GB 22 000 26 000 28 000 30 000 32 000 7...

Page 75: ...000 35 200 41 600 44 800 51 200 2 GB 12 000 17 600 20 800 22 400 25 600 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 998 400 1 075 200 1 254 400 1 280 000 1 305 600 32 GB 499 200 537 600 627 200 640 000 652 800 16 GB 249 600 268 800 313 600 320 000 326 400 8 GB 124 800 134 400 156 800 160 000 163 200 4 GB 62 400 67 200 78 400 80 000 81 600 2 GB 31 200 33 600 39 200 40 000 40...

Page 76: ...39 200 44 400 52 800 61 200 2 GB 16 000 19 600 22 200 26 400 30 600 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 1 216 000 1 536 000 1 920 000 2 176 000 3 648 000 32 GB 608 000 768 000 960 000 1 088 000 1 824 000 16 GB 304 000 384 000 480 000 544 000 912 000 8 GB 152 000 192 000 240 000 272 000 456 000 4 GB 76 000 96 000 120 000 136 000 228 000 2 GB 38 000 48 000 60 000 68 0...

Page 77: ...00 52 000 54 000 56 000 60 000 2 GB 24 000 26 000 27 000 28 000 30 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 1 024 000 1 152 000 1 216 000 1 280 000 1 344 000 32 GB 512 000 576 000 608 000 640 000 672 000 16 GB 256 000 288 000 304 000 320 000 336 000 8 GB 128 000 144 000 152 000 160 000 168 000 4 GB 64 000 72 000 76 000 80 000 84 000 2 GB 32 000 36 000 38 000 40 000 4...

Page 78: ... 57 600 65 600 70 400 72 000 76 800 2 GB 28 800 32 800 35 200 36 000 38 400 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 1 459 200 1 510 400 1 587 200 1 689 600 1 715 200 32 GB 729 600 755 200 793 600 844 800 857 600 16 GB 364 800 377 600 396 800 422 400 428 800 8 GB 182 400 188 800 198 400 211 200 214 400 4 GB 91 200 94 400 99 200 105 600 107 200 2 GB 45 600 47 200 49 600 5...

Page 79: ...96 800 227 200 253 600 272 000 2 GB 79 200 98 400 113 600 126 800 136 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 64 GB 4 864 000 5 702 400 6 400 000 6 963 200 7 296 000 32 GB 2 432 000 2 851 200 3 200 000 3 481 600 3 648 000 16 GB 1 216 000 1 425 600 1 600 000 1 740 800 1 824 000 8 GB 608 000 712 800 800 000 870 400 912 000 4 GB 304 000 356 400 400 000 435 200 456 000 2 GB 1...

Page 80: ... 9 Low 64 GB 6 483 200 7 987 200 9 600 000 11 603 200 14 592 000 32 GB 3 241 600 3 993 600 4 800 000 5 801 600 7 296 000 16 GB 1 620 800 1 996 800 2 400 000 2 900 800 3 648 000 8 GB 810 400 998 400 1 200 000 1 450 400 1 824 000 4 GB 405 200 499 200 600 000 725 200 912 000 2 GB 202 600 249 600 300 000 362 600 456 000 Possible duration of H 264 images that can be saved on the SD memory card as indic...

Page 81: ...e number of characters 3 128 characters Available characters Alphanumeric characters the slash the backslash the colon and the underscore _ Recording stream 2 Name of the destination directory for downloaded images Enter the name of the destination directory to which images recorded in the recording stream 2 are to be downloaded For example enter C alarm2 to designate the folder alarm2 under drive...

Page 82: ...ges will not be saved To save them select Name w time date page 152 Note When H 264 1 H 264 2 H 264 3 or H 264 4 is selected for Recording format FTP error is unavailable Permission level of viewing logs User level settings for viewing and operating Log on the Live page can be configured 1 Level 1 only only Level 1 users can view and operate the Log 2 Level 2 or higher only Level 1 and Level 2 use...

Page 83: ...el 16 9 60fps mode 1 3 mega pixel 4 3 30fps mode Default 1 3 mega pixel 16 9 30fps mode IMPORTANT The positions of areas may move out of alignment when the Image capture mode setting is changed when the following area settings are configured Therefore we recommend that you configure each area setting after configuring the Image capture mode mask area page 99 privacy zone page 104 VMD area page 125...

Page 84: ... the set value when any value with an asterisk on the right is selected Depending on factors such as the network environment the resolution the image quality or the number of computers concurrently accessing the camera the transmission interval may be longer than the set value If images are not delivered in the specified transmission interval you can make the images be delivered closer to the spec...

Page 85: ...x960 800x600 VGA 400x300 QVGA 160x120 Default JPEG 1 1280x720 JPEG 2 640x360 JPEG 3 320x180 Image quality Select two types of image quality of JPEG images for each image capture size 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default Quality1 5 Normal Quality2 8 The setting for Quality1 is activated for FTP periodic image transmission files attached to alarm E mails and SD memory recording Ope...

Page 86: ...or H 264 4 the transmission interval of JPEG images may sometimes become longer Internet mode over HTTP Select On when transmitting H 264 images via the Internet It is possible to transmit H 264 images without changing the broadband router settings configured for JPEG image transmission On H 264 images and audio will be transmitted using the HTTP port Refer to page 146 for further information abou...

Page 87: ...l selected in Image quality H 264 images will be transmitted with the bit rate kept within the maximum bit rate that is set for Max bit rate per client The image quality is fixed and the recording capacity changes according to the Image quality setting and conditions of the subject When calculation of recording capacity is needed in advance use Advanced VBR Frame rate H 264 images will be transmit...

Page 88: ...ate during the selected period becomes the bit rate selected for Max bit rate per client 1h 6h 24h 1week Default 24h Note This setting is only available when Advanced VBR is selected for Transmission priority Max bit rate per client Select a H 264 bit rate per a client from the following When Best effort is selected for Transmission priority set the maximum and minimum bit rates 64kbps 128kbps 256...

Page 89: ...m the following Unicast port AUTO Up to 14 users can access a single camera concurrently Unicast port1 Image and Unicast port2 Audio will automatically be selected when transmitting images and audio from the camera When it is unnecessary to fix the port number for H 264 image transmission such as when using in a particular LAN environment it is recommended to select Unicast port AUTO Unicast port ...

Page 90: ...lable Default 37004 Note When audio is transmitted from the unit the port number to be used will be the multicast port number plus 1000 Multicast TTL HOPLimit 2 Enter a value for Multicast TTL HOPLimit Available value 1 254 Default 16 IMPORTANT When transmitting an H 264 image via a network the transmitted image sometimes may not be displayed depending on the settings of a proxy server or a firewa...

Page 91: ...the settings relating to image quality The setup menu will be displayed in a newly opened window page 92 Back focus SPN311 SPN311 Click the Setup button to display the setup menu that can configure the settings relating to the back focus The setup menu will be displayed in a newly opened window Extra optical zoom Click the Setup button to display the setup menu that can configure the extra optical...

Page 92: ...image quality Image adjust setup menu Click the Setup button of Image adjust on the Image quality tab of the Image Audio page page 91 The settings relating to image quality can be configured with the setup menu displayed in a newly displayed window When the values are changed the changed values will be applied to the currently displayed image on the Image quality tab 92 Operating Instructions 11 C...

Page 93: ...Operating Instructions 93 11 Configure the settings relating to images and audio Image Audio ...

Page 94: ...s on the screen When noise appears in the brighter area on the screen When Outdoor scene or Indoor scene is selected for Light control mode this setting is available Super Dynamic function When there is wide variation between the illumination of light and dark areas of the location being monitored the camera adjusts the lens iris in accordance with the brighter areas This causes loss of detail in ...

Page 95: ...le Back light compensation BLC Select On or Off to determine whether or not to activate the back light compensation BLC function When On High or On Normal is selected for Super Dynamic SD this setting is unavailable The back light compensation function can compensate back light by setting mask areas on brighter parts of images On Mask areas will be set automatically Off Mask areas will not be set ...

Page 96: ...Max 1 30s Max 2 30s Max 4 30s Max 6 30s Max 10 30s Max 16 30s Default Max 1 30s IMPORTANT When a value with an interval longer than Max 1 30s Max 2 30s Max 4 30s Max 6 30s Max 10 30s Max 16 30s is selected for Maximum shutter the frame rate may become lower Noise or white dots blemishes may sometimes appear Note Max 1 60s is available only when 1 3 mega pixel 16 9 60fps mode is selected for Image ...

Page 97: ... ambient brightness illuminance of the camera is approx 2 lx or less Low Switches from the color mode to the black white mode when the ambient brightness illuminance of the camera is approx 1 lx or less Default High Dwell time Select a wait time for switching between the color mode and the black white mode from the following 2s 10s 30s 1min Default 10s Day Night electrical SPN310 SPN310 Select swi...

Page 98: ...nsity When the cursor is moved in the direction the colors will become thicker When the cursor is moved in the direction the colors will be thinner Click the Reset button to reset the color to the default Default 128 Aperture level Adjust the aperture level outline compensation Images will be sharper when the cursor is moved in the direction and will be softer when the cursor is moved in the direc...

Page 99: ...ult setting Default 16 Scene file The combination of settings used to adjust image quality can be saved as a scene file The scene file can be selected here Registered scene files can be configured in the Schedule page page 182 If the timing of when images are viewed greatly affects the area where images are viewed registering scene files to the schedule can let you match a combination of settings ...

Page 100: ...1 Display the Image adjust setup menu page 91 100 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 101: ...he divided areas to be masked The clicked areas will be masked and will become white To cancel masking click the area again 4 Click the End button after completing masking areas The borders on the image displayed on the Image quality tab will disappear Operating Instructions 101 11 Configure the settings relating to images and audio Image Audio ...

Page 102: ...ack focus function starts to automatically adjust back focus based on a subject located in the center of the screen by clicking the Execute button Focus The back focus can be adjusted manually Near button Click this button to adjust the focus to the Near side Reset button Click this button to reset the focus to the default Far button Click this button to adjust the focus to the Far side Adjusting ...

Page 103: ... ratio to x1 0 Click this button to adjust the zoom ratio to the Tele side Click these buttons to adjust the horizontal vertical position of the image after zooming Note The maximum zoom ratio of the extra optical zoom becomes x2 0 IMPORTANT The positions will move out of alignment if extra optical zoom settings are configured when the mask area page 99 privacy zone page 104 VMD area page 125 VIQS...

Page 104: ...dragging the mouse Each zone can be overlapped The zones are numbered sequentially from area 1 Note Set the privacy zone larger than the size of an object to be hidden Status Select On or Off to determine whether or not to display the privacy zone On The privacy zone will be displayed Off The privacy zone will not be displayed Default Off Delete button Click the Delete button corresponding to the ...

Page 105: ...e may move out of alignment when the JPEG H 264 Image capture mode setting is changed Make sure to check the privacy zone after changing the Image capture mode setting Operating Instructions 105 11 Configure the settings relating to images and audio Image Audio ...

Page 106: ...ity of other areas The VIQS setting is available only for H 264 images Up to 8 VIQS areas can be set To check the image after configuring VIQS when H 264 images are selected under Stream you can check the image by pressing the Confirm button You can also check by displaying an H 264 image on the Live page Area When selecting a VIQS area in the screen it will be numbered as area 1 Subsequent areas ...

Page 107: ...e VIQS H 264 2 images can be confirmed with the Confirm button Default Off H 264 3 Select On or Off to determine whether or not to activate the VIQS function for the transmitted H 264 3 images The VIQS H 264 3 images can be confirmed with the Confirm button Default Off H 264 4 Select On or Off to determine whether or not to activate the VIQS function for the transmitted H 264 4 images The VIQS H 2...

Page 108: ... more the image quality of the non specified area is reduced This makes it possible to moderate the image data size 3 Select On Off to activate deactivate a distributed image of H 264 1 H 264 2 H 264 3 or H 264 4 4 Click the Set button This unit is updated with the setting contents Click the Delete button corresponding to the area to be deleted 5 Click the Confirm button The image H 264 1 H 264 2 ...

Page 109: ...ing VIQS display an H 264 image on the Live page or press the Confirm button under Stream The outputted bit rate changes depending on the subject Confirm the bit rates with actual subjects used when operating the camera Operating Instructions 109 11 Configure the settings relating to images and audio Image Audio ...

Page 110: ...istortion correction can be performed using lens distortion compensation The amount of compensation performed can be adjusted The degree of distortion compensation varies depending on the image capture mode Configure the image capture mode before configuring the lens distortion compensation 110 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 111: ...e PC will be transmitted to the camera Audio can be heard from the speaker connected to the camera Interactive Half duplex SPN311 SPN311 Both reception and transmission are available However audio data cannot simultaneously be transmitted and received Interactive Full duplex SPN311 SPN311 Both reception and transmission are simultaneously available Default Off Note Howling may be generated dependi...

Page 112: ... the camera using a microphone Line High SPN311 SPN311 The volume level will become high This setting will be applied when audio is input to the camera using the Line input Line Middle SPN311 SPN311 The volume level will become middle This setting will be applied when audio is input to the camera using the Line input Line Low SPN311 SPN311 The volume level will become low This setting will be appl...

Page 113: ...te Audio output stops when the specified time has passed To turn the audio transmission function on click the Audio output button again Audio output port PC to Camera SPN311 SPN311 Enter the transmission port number the port number on the camera used to receive audio data transmitted from the PC Available port number 1024 50000 Only even numbers are available Default 34004 Note The transmission po...

Page 114: ... to be displayed had been changed enter as follows Example of entry Example when entering an IPv4 address http 192 168 0 10 8080 Example when entering an IPv6 address http 2001 db8 0 0 0 0 0 1 8080 To access the cameras using the HTTPS protocol enter as follows Example of entry https 192 168 0 10 Available number of characters 1 128 characters Default Cam 1 selfcamera Cam 2 16 not registered IMPOR...

Page 115: ... used for the multi screen display Refer to the network administrator for information on the DNS setting of PCs Camera title Enter the title of the camera The entered camera title will be displayed on a multi screen Available number of characters 0 20 characters Unavailable characters Default Cam 1 The model No is displayed Cam 2 16 None blank Note When selecting a 16 split screen some characters ...

Page 116: ...ges and the alarm output terminal Alarm Terminal 1 Determine how to use terminal 1 Off Not used Alarm input Receives alarms When Alarm input is selected a pull down menu for Close and Open is displayed Close An alarm is detected when the terminal status is changed to Close Open An alarm is detected when the terminal status is changed to Open Black white input SPN311 SPN311 Receives the black white...

Page 117: ... the terminal to the light controller Refer to the installation guide for further information about input output rating of each terminal VMD alarm When clicking VMD the VMD area tab of the Alarm page will be displayed page 127 Audio detection alarm When Audio detection is clicked the Audio detection tab will be displayed page 129 Command alarm Select On or Off to determine whether or not to receiv...

Page 118: ...output until the alarm occurrence indication button is clicked Pulse When an alarm is detected the alarm output terminal will be in the state to the Trigger output setting for the period set for Pulse width When the alarm occurrence indication button is clicked the alarm output terminal will return to the normal state Default Latch Trigger output Select Open or Close to determine whether to open o...

Page 119: ...e for Close of AUX on the Live page Unavailable characters Default Close Note AUX is a camera terminal that allows users to operate Open Close arbitrarily from the Live page For example an operator can remotely control lights in a place where the camera is installed by connecting the terminal to the light controller 13 4 Configure the settings relating to the camera action on alarm occurrence Alar...

Page 120: ...splay the setup menu that can configure the settings relating to transmitting Panasonic alarm protocol notifications when an alarm occurs The setup menu will be displayed in a newly opened window page 124 HTTP alarm notification Click HTTP alarm notification to display the setup menu that can configure the settings relating to transmitting HTTP alarm notifications when an alarm occurs The setup me...

Page 121: ...E mail notifications Click E mail server of Camera action on alarm on the Alarm tab of the Alarm page page 119 Refer to page 149 for information on configuration for these settings Operating Instructions 121 13 Configure the alarm settings Alarm ...

Page 122: ...transmissions of alarm images Click FTP of Camera action on alarm on the Alarm tab of the Alarm page page 119 Refer to page 152 for information on configuration for these settings 122 Operating Instructions 13 Configure the alarm settings Alarm ...

Page 123: ... memory card when an alarm occurs Click SD memory card of Camera action on alarm on the Alarm tab of the Alarm page page 119 Refer to page 53 for information on configuration for these settings Operating Instructions 123 13 Configure the alarm settings Alarm ...

Page 124: ...ion when an alarm occurs Click Panasonic alarm protocol notification of Camera action on alarm on the Alarm tab of the Alarm page page 119 Refer to page 132 for information on configuration for these settings 124 Operating Instructions 13 Configure the alarm settings Alarm ...

Page 125: ...as an alarm IMPORTANT The alarm occurrence indication button page 9 will be displayed when motion is detected by the VMD function The alarm occurrence indication button will be displayed when receiving an alarm input of a terminal alarm or a command alarm Depending on the network environment notification may be delayed even when Real time is selected for Alarm status update mode on the Basic tab o...

Page 126: ...t perform video motion detection Default Off Detection area Adjust the size of the VMD area using the slider The smaller the selected value is the higher the sensitivity of VMD area becomes The current value 1 10 will be displayed on the right of the slider Default 1 Detection sensitivity Adjust the sensitivity of motion detection in the VMD area using the slider The settings can be configured for...

Page 127: ...n Area No notification When Panasonic alarm protocol notification is clicked the Notification tab of the Alarm page will be displayed page 131 VMD information addition Information addition Select On or Off to determine whether or not to add VMD information to superimposed image data The VMD information can be searched by some of Panasonic network disk recorders Refer to the operating instructions ...

Page 128: ...the Detection area section Change areas and the settings of Detection area and Detection sensitivity as necessary 3 Click the Set button after completing the settings IMPORTANT The setting will not be applied unless the Set button is clicked 4 To invalidate the VMD area click the Set button after selecting Off for Status of the VMD area to be invalidated The outline of the invalidated VMD area wil...

Page 129: ... 9 The alarm occurrence indication button will also be displayed when receiving an alarm input of a terminal alarm or a command alarm Notification may be delayed in some network environments even when Real time is selected for Alarm status update mode on the Basic tab of the Basic page page 47 The audio detection feature is not designed to be used in situations that require high reliability We are...

Page 130: ...on level The current volume level Range of volumes to be detected 1 Check the audio detection level and current volume level The volume level configured in Mic input volume Camera to PC on the Audio tab of the Image Audio page is displayed in the preview 2 Adjust the Audio detection level with the slider bar so that it is lower than the volume level that you want to detect 3 Adjust the Mic input v...

Page 131: ...from the surrounding area may be mistakenly detected Only the volume of the sound determines whether sound is detected or not the type of sound does not matter 13 7 Configuration of the settings relating to alarm notification Notification Click the Notification tab on the Alarm page page 41 page 43 The settings relating to Panasonic alarm protocol and HTTP alarm notification can be configured in t...

Page 132: ...tion of notification below When an alarm is detected Alarm When a notification of the remaining capacity of the SD memory card has been provided Diag When the SD memory card has become full Diag When the SD memory card cannot be recognized Diag Default Off Note When On is selected notification of the alarm occurrence will be provided to the registered destination server addresses in order to IP ad...

Page 133: ...ity of the SD memory card has been provided When the SD memory card has become full When the SD memory card cannot be recognized Destination server address Enter the destination server address or host name Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen To delete the registered destination server address click the Delete button respective to the de...

Page 134: ... or http Host name colon port number Alarm checkbox When the checkbox is checked the HTTP alarm notification will be provided upon an alarm occurrence Delete button When this button is clicked all configured information including the address user name password and notification data will be deleted User name Enter the user name login name to access the HTTP server Available number of characters 0 6...

Page 135: ...the first character for Notification data If the HTTP alarm notification fails information about the failure will be added to the system log Even if the Set button is clicked after deleting the contents of Notification data cgi bin comalarm cgi CMD 01 will be set HTTPS cannot be used Example When http 192 168 0 100 is set for the address and cgi bin comalarm cgi CMD 01 is set for Notification data...

Page 136: ...ettings related to cropping can be configured on this page A B Cropping area setting Full image display Displays the full camera angle image Cropping outline Displays the set cropping area Up to 4 areas can be set When set numbers are automatically assigned and displayed on the top left of the cropping area The cropping outline position can be moved by clicking and holding the configured frame and...

Page 137: ...g images JPEG 2 JPEG 2 is transmitted as cropping images JPEG 3 JPEG 3 is transmitted as cropping images Default Off Note Changing the cropping settings temporarily stops transmission When Off is selected for H 264 transmission cropping settings are not available for H 264 1 H 264 2 H 264 3 and H 264 4 When the maximum image capture size is selected for H 264 1 H 264 2 or JPEG 1 cropping settings ...

Page 138: ...r Alarm action Off 5s 10s 20s 30s Default Off Set button Applies the cropping camera action on alarm home area self return time and sequence settings IMPORTANT The cropping outline may move out of alignment when the Image capture mode setting is changed Make sure to check the cropping outline after changing the Image capture mode setting The cropping outline may move out of alignment when the Extr...

Page 139: ...entication of users who can access this camera from the PC or a cellular phone mobile terminal can be configured on this page Up to 24 users can be registered Note When user authentication has failed to pass authentication error 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while User auth Select On or Off to determine whether or not to authenticate...

Page 140: ...following 1 Administrator Allowed all available operations of the camera 2 Camera control Allowed to display images from the camera and to control the camera The camera setting configuration is unavailable 3 Live only Only displaying live images is available The camera setting configuration and camera control are unavailable Default 3 Live only User check From the pull down menu of User check the ...

Page 141: ... already in use is entered and the Set button is clicked the respective host information will be overwritten Access level Select the access level of the host from the following 1 Administrator 2 Camera control 3 Live only Refer to page 139 for further information about the access level Default 3 Live only Host check From the pull down menu of Host check the registered host can be selected and the ...

Page 142: ... or H 264 4 JPEG 1 JPEG 1 images will be transmitted JPEG 2 JPEG 2 images will be transmitted JPEG 3 JPEG 3 images will be transmitted H 264 1 H 264 1 images will be transmitted H 264 2 H 264 2 images will be transmitted H 264 3 H 264 3 images will be transmitted H 264 4 H 264 4 images will be transmitted Default JPEG 1 Note When Best effort is selected for Transmission priority of H 264 bit rate ...

Page 143: ...r H 264 transmission the transmission interval may be longer than the set value when any value with an asterisk on the right is selected Operating Instructions 143 15 Configure the settings relating to the authentication User mng ...

Page 144: ...ick the Network tab on the Network page page 41 page 43 The following information is required to configure the network settings Contact the network administrator or your Internet service provider IP address Subnet mask Default gateway when using the gateway server router HTTP port Primary DNS address Secondary DNS address when using DNS 144 Operating Instructions 16 Configuring the network setting...

Page 145: ...ult 192 168 0 10 Note Multiple IP addresses are unavailable even when using the DHCP function Refer to the network administrator for further information about the settings of the DHCP server Subnet mask When not using the DHCP function enter the subnet mask of the camera Default 255 255 255 0 Default gateway When not using the DHCP function enter the default gateway of the camera Default 192 168 0...

Page 146: ... Off to determine whether or not to use the IPv6 DHCP function Configure the DHCP server not to assign the same IP addresses used for the other network cameras and PCs whose IP address is unique Refer to the network administrator for further information about the settings of the server Default Off Primary DNS server address Secondary DNS server address Enter the IPv6 address of the DNS server Refe...

Page 147: ...lect Off for Audio transmission reception on the Audio tab page 111 Select 128kbps or a faster rate to carry out the live transmission of JPEG images and the FTP periodic image transmission simultaneously When Bandwidth control bit rate is set low taking a picture using the snap shot button may not function depending on the usage environment In this case select JPEG with the Compression button on ...

Page 148: ...mber 50000 Private address 192 168 0 2 Port number 50001 LAN Private address 192 168 0 254 WAN Global address vvv xxx yyy zzz Enter Global IP address colon port number in the Address box of the browser via the Internet vvv xxx yyy zzz 50000 vvv xxx yyy zzz 50001 FTP access to camera Select Allow or Forbid to determine whether to allow or forbid the FTP access to camera Default Forbid 16 2 Configur...

Page 149: ...capacity of the SD memory card has been provided Diag When the SD memory card has become full Diag When the SD memory card cannot be recognized Diag Default Off Alarm image attachment Select On or Off to determine whether or not to attach an image to the E mail to be sent when an alarm is detected Default Off Image capture size Select the image capture size of images attached to an alarm E mail fr...

Page 150: ...he Network page page 144 Authentication Type Select the authentication method to send E mails from the following None It is not necessary to clear any authentication to send E mails POP before SMTP It is necessary to first clear the POP server authentication to use the SMTP server to send E mails SMTP It is necessary to clear the SMTP server authentication to send E mails Default None Note When yo...

Page 151: ...cation will be provided in the following cases When notification of the remaining capacity of the SD memory card has been provided When the SD memory card has become full When the SD memory card cannot be recognized Destination E mail address Enter the destination E mail address Available number of characters 3 128 characters Available characters Alphanumeric characters the at sign the period the ...

Page 152: ... be saved For example enter ALARM to designate the directory ALARM under the root directory of the FTP server Available number of characters 1 256 characters Unavailable characters File name Enter the file name used for the alarm image to be transmitted to an FTP server The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number 152 Op...

Page 153: ...ayed Note When On is selected for Image compression rate upon alarm detection only post alarm recorded images are compressed Compression is not applied to pre alarm recorded images When a selection with an asterisk on the right of it is selected for Maximum number of images of Pre alarm the specified number of images may not be able to be sent depending on the image capture size and image quality ...

Page 154: ...on on the Schedule tab of the Schedule page Page 182 Directory name Enter the directory name where the images are to be saved For example enter img to designate the directory img under the root directory of the FTP server Available number of characters 1 256 characters Unavailable characters Default None blank File name Enter the file name name of the image file to be transmitted and select the na...

Page 155: ...s the FTP server Available number of characters 1 32 characters Unavailable characters Password Enter the password to access the FTP server Available number of characters 0 32 characters Unavailable characters Control port Enter a control port number to be used for the FTP server Available port number 1 65535 Default 21 The following port numbers are unavailable since they are already in use 20 23...

Page 156: ...ress from the DHCP server Manual The NTP server address will be entered manually on NTP server address Default Manual IMPORTANT When obtaining the NTP server address from the DHCP server it is necessary to select DHCP Auto AutoIP or Auto Advanced for Network Settings on the Network tab of the Network page page 144 NTP server address When Manual is selected for NTP server address setting enter the ...

Page 157: ...he router in use must support UPnP and the UPnP must be enabled Default Off Note Due to port forwarding the port number may sometimes be changed When the number is changed it is necessary to change the port numbers registered in the PC and recorders etc The UPnP function is available when the camera is connected to the IPv4 network IPv6 is not supported To check if auto port forwarding is properly...

Page 158: ...ameras using the HTTPS function Refer to page 162 for how to configure the HTTPS settings CRT key generate CRT key SSL encryption key used for the HTTPS protocol is generated To generate the CRT key click the Execute button to display CRT key generate dialog box Self signed Certificate Generate The camera itself generates the security certificate used for the HTTPS protocol Self signed certificate...

Page 159: ... is a backup file on the PC or another media The backup file will be required when installing the server certificate again Connection Select the protocol used to connect the camera HTTP Only the HTTP connection is available HTTPS Only the HTTPS connection is available Default HTTP HTTPS port Designate the HTTPS port number to be used Available port number 1 65535 Default 443 The following port num...

Page 160: ... not to use DDNS Off Does not use the DDNS function Viewnetcam com Uses the Viewnetcam com service Dynamic DNS Update Uses Dynamic DNS Update RFC2136 compliant without the DHCP cooperation Dynamic DNS Update DHCP Uses Dynamic DNS Update RFC2136 compliant with the DHCP cooperation Default Off Note When using Dynamic DNS Update RFC2136 compliant refer to the network administrator for whether or not ...

Page 161: ...le number of characters 0 32 characters Default None blank Contact Enter the E mail address or the phone number of the SNMP manager Available number of characters 0 255 characters Default None blank 16 2 8 Configure the Diffserv settings The settings relating to Diffserv can be configured on this page The Diffserv function can be used to set the priority of image audio data sent from routers The p...

Page 162: ...y CA Certificate Authority Issue of the server certificate Generation of CSR Certificate Signing Request Installation of the server certificate Generation of the self signed certificate When using the server certificate When using the self signed certificate A B C D E Generation of the CRT key SSL encryption key page 163 Generation of the self signed certificate page 164 Generation of CSR Certific...

Page 163: ... button of CRT key generate The CRT key generate dialog box will be displayed 2 Select 1024bit or 2048bit for the length of the CRT to generate for CRT key generate RSA key size Note To use the server certificate follow the requests from the CA about the RSA key size 3 Click the Execute button The generation of CRT key will be started When the generation is finished the key size and generation tim...

Page 164: ...e The Self signed Certificate Generate dialog box will be displayed 2 Enter the information of the certificate to be generated Item Description Available number of characters Common Name Enter the camera address or host name 64 characters Country Enter the country name Omission is OK 2 characters Country code State Enter the state name Omission is OK 128 characters Locality Enter the locality name...

Page 165: ...e OK button after entering the items The self signed certificate will be generated Note The information of the generated self signed certificate will be displayed on Self signed Certificate Information Depending on the status of the self signed certificate the following are displayed Indication Description Not generated The self signed certificate are not generated Invalid Reason CA Certificate in...

Page 166: ...o button of File Download under Downloads Click the Custom Level button to open the Security Setting window and check the Enable radio button of Automatic prompting for file downloads under Downloads 1 Click the Execute button of CA Certificate Generate Certificate Signing Request The CA Certificate Generate Certificate Signing Request dialog box will be displayed 2 Enter the information of the ce...

Page 167: ...ates the CSR file in the PEM format 16 3 4 Installation of the server certificate IMPORTANT If the CSR file is not generated it is impossible to install the server certificate security certificate For the installation the server certificate issued by CA is required 1 Click the Browse button of CA Certificate CA Certificate install The Open dialog box will be displayed 2 Select the server certifica...

Page 168: ...cate before it expires The expiration date of the server certificate can be checked by double clicking the server certification file issued by CA 16 3 5 Configuration of the connection protocol 1 Select HTTP or HTTPS for Connection to determine the protocol used to access the camera HTTP Only the HTTP connection is available HTTPS Only the HTTPS connection is available 2 Designate the HTTPS port n...

Page 169: ...ork configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the proxy server for the local address 3 Press the Enter key on the keyboard The Live page will be displayed When the security alert window is displayed install the security certificate page 170 When On is selected for User auth the authentication window will be displayed before d...

Page 170: ...perly installed a key icon is displayed in the address box of the web browser that has accessed the camera When using Internet Explorer 10 or Internet Explorer 11 note that some of the displayed windows may differ from the following descriptions 1 Access the camera using the HTTPS protocol 2 When the security alert window is displayed click Continue to this website not recommended The Live page wi...

Page 171: ...3 Click Certificate Error over the URL and click View certificates Operating Instructions 171 16 Configuring the network settings Network ...

Page 172: ...nistrator to launch Internet Explorer again Click Start All Programs right click Internet Explorer click Run as Administrator When using Windows 8 or Windows 8 1 right click iexplore under C Program Files Internet Explorer and select Run as Administrator 172 Operating Instructions 16 Configuring the network settings Network ...

Page 173: ... displayed on Certificate Import Wizard Note When using Internet Explorer 10 or Internet Explorer 11 select Store Location and then click Next Operating Instructions 173 16 Configuring the network settings Network ...

Page 174: ...6 Select Place all certificates in the following store and click Browse 7 Select Trusted Root Certificate Authorities and click OK 174 Operating Instructions 16 Configuring the network settings Network ...

Page 175: ...8 Click Next 9 Click Finish Operating Instructions 175 16 Configuring the network settings Network ...

Page 176: ...Dynamic DNS Update RFC2136 compliant IMPORTANT Before using the DDNS service it is necessary to perform the port forwarding setting for the router About Dynamic DNS Update RFC2136 compliant Operation using DDNS services other than the Viewnetcam com service is not guaranteed We are not responsible for any troubles or accidents on the circumstances where the camera is used arising out of such servi...

Page 177: ... camera whose global address is not static via the Internet DDNS service such as Viewnetcam com It is possible to access via a registered and static domain name example viewnetcam com even after the global address is changed Enrollment in a domain name service is required even when using the IPv6 connection Refer to the Viewnetcam com website http www viewnetcam com for further information about t...

Page 178: ...entified global address is used for accessing the router or camera to monitor images Note Refer to the contracted provider whether the current IP address is static or not Depending on the provider local addresses may be allocated In this case the DDNS service is unavailable Refer to the contract provider for further information 16 5 2 When using the Viewnetcam com service Personal Camera URL The U...

Page 179: ...for Viewnetcam com by following the instructions of the wizard The registration window for Viewnetcam com will be displayed in a newly opened window When the registration window is not displayed check that the PC is being connected to the Internet and click the reload button of the browser 3 Register the information for Viewnetcam com by following the instructions of the wizard When the message Th...

Page 180: ...that the PC is being connected to the Internet and click the Set button If access often fails due to the change in the global address of router set a smaller value for Access interval 16 5 4 Checking the information registered for the Viewnetcam com service It is possible to check if the camera has been registered for the Viewnetcam com service page 191 16 5 5 When using Dynamic DNS Update Host na...

Page 181: ...characters 3 250 characters Enter in the form of host name domain name Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default None blank Note Refer to the network administrator for further information about the available host names Operating Instructions 181 16 Configuring the network settings Network ...

Page 182: ...he settings relating to schedules as follows Alarm permission VMD permission Audio detection permission Access permission H 264 recording Scene file FTP periodic image transmission The Schedule page has only the Schedule tab 182 Operating Instructions 17 Configure the settings relating to the schedules Schedule ...

Page 183: ... action will be taken for the respective schedule Alarm permission Alarm input terminal alarm will be received during the period of the schedule VMD permission The video motion detection VMD function will be active during the period of the schedule Operating Instructions 183 17 Configure the settings relating to the schedules Schedule ...

Page 184: ... time for the schedule finishes images are set to the image settings of Scene file is not applied FTP periodic image transmission FTP periodic image transmission will be performed at the designated time in the schedule Note Select On for User auth on the User auth tab of User mng page page 139 and Off for Host auth on the Host auth page page 140 to validate Access permission When selecting H 264 r...

Page 185: ...nsmission schedule The selected day of the week will be validated for the schedule 2 To designate time select the desired hour and minute from the pull down menu When not designating time check the checkbox of 24h Operating Instructions 185 17 Configure the settings relating to the schedules Schedule ...

Page 186: ...3 Click the Set button after completing the settings The result will be displayed at the bottom of the window 186 Operating Instructions 17 Configure the settings relating to the schedules Schedule ...

Page 187: ...17 2 How to delete the set schedule 1 Uncheck the check box of the set day of the week Operating Instructions 187 17 Configure the settings relating to the schedules Schedule ...

Page 188: ...2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted 188 Operating Instructions 17 Configure the settings relating to the schedules Schedule ...

Page 189: ...erwrite the older system logs In this case the oldest log is the first to be overwritten The system logs will be displayed in group of 100 logs each and the logs will be saved even when the power of the camera is turned off Next 100 When clicking Next 100 the next 100 system logs will be displayed Previous 100 When clicking Previous 100 the previous 100 system logs will be displayed No The serial ...

Page 190: ... download the latest firmware onto a PC IMPORTANT A blank space cannot be used for the name of the directory where the downloaded firmware to be saved 2 Click the Browse button and designate the downloaded firmware Note The latest firmware upgrade is posted on our website When using the camera in Japan http panasonic biz security support When using the camera outside of Japan http security panason...

Page 191: ...xxxx img xxxxx indicates the version of the firmware Do not turn off the power of the camera during the upgrade process Do not perform any operation during upgrading and wait until it completes The following network settings will not be reset when upgrading the firmware after selecting Reset the settings to the default after completing the upgrade Except the network settings Primary server address...

Page 192: ...ed Status The port forwarding status will be displayed Router global address The global address of router will be displayed Self check The self check result of the hardware will be displayed Note Refer to our website http security panasonic com pss security support info html for further information about the contents of the displayed statuses relating to the Viewnetcam com service the UPnP functio...

Page 193: ...k the Execute button to reboot the camera It is impossible to operate the camera for about 2 minutes after rebooting the camera Note To initialize the network settings page 144 turn off the power of the camera then turn on the power again while holding down the INITIAL SET button on the unit and keep the INITIAL SET button held down for about 5 seconds Wait about 3 minutes after releasing the butt...

Page 194: ...ng log data Restore Setup data Press the Browse button and select the setup data files to restore Click the radio button respective to the desired option to determine whether or not to also restore network related setting contents Click the Execute button to start restoring Do not perform operations until the restoration is complete The camera will be rebooted when the restoration is complete Make...

Page 195: ...t displayed double click the CDLauncher exe file on the CD ROM A C D E B Using the supplied CD ROM the following actions can be performed The Panasonic IP Setting Software can be installed on the PC page 196 Settings related to the camera s network can be set from the Panasonic IP Setting Software page 198 The manuals can be installed on the PC page 197 You can also view the manuals without instal...

Page 196: ...e Panasonic IP setting shortcut icon when the Panasonic IP Setting Software is installed Specify which folder on the PC to install the Panasonic IP Setting Software to Click the Install button to start the installation Note To uninstall the Panasonic IP Setting Software delete the shortcut icon from where you specified it to be installed the default is on the desktop during installation and the Ea...

Page 197: ...d the default is on the desktop during installation and the Manual folder from the folder the default is C Panasonic you specified during installation 19 4 Installing the Viewer software The Viewer software Network Camera View 4S must be installed on the PC in order to display camera images On the CD launcher window click the Install button next to Viewer Software and follow the instructions displ...

Page 198: ...min in the Easy IP Setup accommodate period However settings can be changed after 20 minutes for cameras in the initial set mode 1 To start the Panasonic IP Setting Software click the Run button next to IP Setting Software from the CD launcher menu window or double click on the shortcut icon created after installing the software on the PC The License Agreement will be displayed Read the Agreement ...

Page 199: ...ware from the CD launcher window to install the software Changing Network Settings When changing settings related to the network settings such as connection mode IP address and subnet mask click the Network Settings button in IP Setting Software screen The Network Settings screen is displayed Enter each item and then click the Save button Note By unchecking the Wait for camera restarting checkbox ...

Page 200: ... When using a firewall including software allow access to all UDP ports 200 Operating Instructions 19 Using the CD ROM ...

Page 201: ...r The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the E mail function Check if the E mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the F...

Page 202: ...ating to the Viewnetcam com function occurred Check if the Viewnetcam com settings are configured correctly Error indications relating to Dynamic DNS Update Category Indication Description DDNS server error Failed to resolve the DDNS server address from DNS The designated IP address of the DNS may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the ne...

Page 203: ... signed certificate is complete Self signed Certificate Deleted Deletion of the self signed certificate is complete Certificate Signing Request Generated Generation of the CSR Certificate Signing Request is complete CA Certificate Installed Installation of the server certificate is complete CA Certificate Deleted Deletion of the server certificate is complete Previous CRT key Applied Previous CRT ...

Page 204: ...gs are configured correctly The DNS server may be down Ask the network administrator Error indications relating to HTTP alarm notification Category Indication Description HTTP alarm notification error Failed to find destination of notification The IP address of the destination of notification may be incorrect Check if the IP address of the destination of notification is configured correctly The de...

Page 205: ...d Generation of the self signed certificate is complete Self signed Certificate Deleted Deletion of the self signed certificate is complete Certificate Signing Request Generated Generation of the CSR Certificate Signing Request is complete CA Certificate Installed Installation of the CA certificate is complete CA Certificate Deleted Deletion of the CA certificate is complete Previous CRT key Appli...

Page 206: ...address of the camera If there is reply from the camera the connection is normal If there is no reply check the connection with the following methods using a computer connected to the same network as the camera If the firewall settings on the PC are enabled temporarily disable them before performing settings on the camera Start the Panasonic IP Setting Software confirm the camera s IP address and ...

Page 207: ...in the Don t Use Proxy For These Addresses box When the camera and the PC are connected in the different subnet Is the IP address of the default gateway set for the camera correct Is the name currently used to access the camera different from the name registered for the Viewnetcam com service Access the camera again with the registered name 178 Did you access http while using the HTTPS function To...

Page 208: ...com service Is the global address of camera or router notified to the Viewnetcam com service server Log into the My Account page of Viewnetcam com website http www viewnetcam com to check the information of the registered camera If the global address is not displayed for the IP address access the camera and register the user information for the Viewnetcam com service on the Advanced tab on the Net...

Page 209: ...s http while using the HTTPS function To use the HTTPS function access https It is also necessary to enter the port number 169 Cannot access the camera from a mobile terminal Is the URL correct Or is cam missing at the end of the URL Check if the URL is entered correctly When accessing the camera from a mobile terminal it is necessary to enter cam at the end of the URL that is used for the camera ...

Page 210: ...ular phone Refer to the manuals provided with the cellular phone in use for the restrictions of image data sizes No image is displayed Older images or logs are displayed When Every time I visit the webpage is not selected for Check for newer versions of stored pages in the Temporary Internet Files section images sometimes may not be displayed on the Live page In this case do the following 1 Select...

Page 211: ...mory card Is the SD memory card inserted correctly Check if the SD memory card is inserted correctly Installation Guide Is the SD memory card formatted Format the SD memory card 60 Isn t the write protect switch set to LOCK When the write protect switch is set to LOCK available size total size indication of the SD memory card to be displayed on Remaining capacity of the SD memory card tab will be ...

Page 212: ... 157 Cannot download the log list Download of files using Internet Explorer may be disabled Click Internet Options on the Tools menu of Internet Explorer and Security tab Then click the Custom Level button to open the Security Setting window Under Downloads select Enable for Automatic prompting for file downloads except Internet Explorer 9 Internet Explorer 10 and Internet Explorer 11 Click the OK...

Page 213: ... the driver of the display adapter to the latest version If updating the driver does not solve the problem adjust the hardware acceleration as follows The following are descriptions for when Windows 7 is installed on the PC in use This setting may not be changed depending on the network environment 1 Right click on the desktop and select Screen resolution from the displayed pop up menu 2 Click Adv...

Page 214: ...tion to communicate ԙ Symptom Cause solution Reference pages The following message is displayed on the information bar Pop up blocked To see this pop up or additional options click here Internet Explorer 7 or Internet Explorer 8 Click the information bar and select Always Allow Pop ups from This Site The dialog window saying Allow pop ups from this site will be displayed Click the Yes button The f...

Page 215: ...ols of the menu bar of Internet Explorer and then click the Security tab Click Internet in the Select a Web content zone to specify its security settings section Then click the Custom Level button to open the Security Setting window Under Miscellaneous select Enable for Allow script initiated windows without size or position constraints Click the OK button When the warning window is displayed clic...

Page 216: ... per file Ex 10000001_131224193826_A mp4 Video that was started to be recorded on December 24 2013 19 38 26 Video saved manually or during the period of the schedule Approx 20 MB per file Ex 10000001_131224193826_L mp4 Video that was started to be recorded on December 24 2013 19 38 26 Drive B FTP 10000001 10000101 Video saved manually or during the period of the schedule Approx 20 MB per file Ex 1...

Page 217: ...Operating Instructions 217 Notes ...

Page 218: ...wo Riverfront Plaza Newark NJ 07102 5490 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca For Europe and other countries http panasonic net Importer s name and address to follow EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany Panasonic System Networks Co Ltd 2014 PGQP1809ZA sC0914 0 ...

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Panasonic WV-SPN311, Operating Instructions Manual

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