80
Reference
Troubleshooting guide
This section discusses a general approach to solving problems related to Hearing Hub handling
and operations. The following table will help you narrow down the problem area, identify the
source of the issue, and provide workarounds. If your problem is particularly sensitive or
persistent, write down any error conditions encountered and detailed description, so your
dispenser will figure out what’s going on with your Hearing Hub.
Symptom
Probable cause
Corrective action/Workaround
Page
No sound is
produced.
If the remaining battery power of
the hearing instrument is low,
Hearing Hub operation and audio
signal reception will be disabled.
Replace the battery.
-
A neckloop antenna is not worn. Wear a neckloop antenna around
your neck.
28
Noise is
continuous or
sound is
intermittent.
A neckloop antenna is not worn. Wear a neckloop antenna around
your neck.
28
There are facilities or devices
that emit strong electromagnetic
wave located nearby.
Go out of that area.
-
Your hearing instrument or
Hearing Hub is placed in the
location subject to radio
frequency interference.
Change the position of your
Hearing Hub.
-
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