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Frequently Asked
Questions
●
FAQs, etc.
91
Problem
Actions
Screen
Chaotic image, noisy
Set “P-NR” in the Picture Menu (to remove noise). (p. 36)
●
Check nearby electrical products
●
(fluorescent lamp, DECT phones, mobile phones, microwave, etc.).
No image can be displayed
Is “Colour” or “Contrast” in the Picture Menu set to the minimum?
●
(p. 36)
Please also refer to “Neither image nor sound is produced” (p. 90).
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Blurry or distorted image
(no sound or low volume)
Reset channels. (p. 40 and p. 41)
●
Please also refer to “Neither image nor sound is produced” (p. 90).
●
Unusual image is displayed
Remove the mains plug of the Tuner Box from the wall socket and
●
connect it again to turn it On.
If the problem persists, perform “Shipping Condition” (p. 52).
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Sound
No sound is produced
Is “Sound mute” active? (p. 17)
●
Is the volume set to the minimum?
●
Please also refer to “Neither image nor sound is produced” (p. 90).
●
Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
●
Set “NICAM” (p. 37) in the Sound Menu to “Off”.
●
(Analogue only)
Please also refer to “Neither image nor sound is produced” (p. 90).
●
Whirring sound is heard
The sound is from built-in cooling fan
●
(not a sign of faulty operation).
Unusual sound from the
Display Unit
When power is on, drive noise may be heard from inside the
●
Display Unit (not a sign of faulty operation).
Digital Channel
Due to the digital reception technologies involved, quality of the digital signals may be relatively low in
●
some cases, despite good reception of analogue channels.
Interference or
frozen / disappearing
image in freesat, DVB or
Other Sat. mode
Check “Signal Condition” (p. 43, 44 and 48).
●
If “Signal Quality” or “Signal Strength” are displayed in red, the
signal is weak.
Check aerial or dish.
●
Check your postcode area is able to receive the Freeview channels
●
at
www.freeview.co.uk
Digital signals may be relatively low to prevent interference with
●
analogue signals for the period of Digital Switchover. Check the
plan of Digital Switchover at
www.digitaluk.co.uk
Weather conditions will affect signal reception (heavy rain, snow,
●
etc.), in particular in poor reception areas. Even during good
weather the high pressure can cause poor reception of some
channels.
Remove the mains plug of the Tuner Box from the wall socket and
●
connect it again to turn it On.
Reset channels. (p. 40 and p. 41)
●
Some channels
cannot be tuned
Check the aerial or dish.
●
Cannot find a channel
you have previously watched
The channel may broadcast for part of the day.
●
Check the channel in the TV Guide. (p. 24 and p. 25)
●
Channel position numbers may be changed by broadcasters.
●
Reset channels. (p. 40 and p. 41)
●
In freesat mode, not possible
to adjust the volume and set
Speakers / Headphones for
Audio Description sound track
(unlike DVB)
This is due to broadcast limitations. (p. 37)
●
Some freesat channels do not
produce the sound in English
by default
This is due to broadcasts even if they have English sound. In this
●
case, press the OPTION button and set “Multi Audio” (p. 23).
Please note that this setting cannot be memorized if the TV is
turned Off by removing the mains plug of the Tuner Box from the
wall socket.