20
Troubleshooting
Troubleshooting (Basic)
n
Starting Up
[Executing Battery
Recalibration] screen
appears.
l
The Battery Recalibration was canceled before Windows was shut
down last time. To start up Windows, turn off the computer by the
power switch, and then turn on.
[Enter Password] does
not appear when resum-
ing from sleep/hiberna-
tion.
l
Select [Enabled] in [Password On Resume] in the [Security] menu
of the Setup Utility (
è
Reference Manual
“Setup Utility”).
l
The Windows password can be used instead of the password set
in the Setup Utility.
A
Add a password.
1. Display “Charm” and touch - [Change PC settings] -
[Accounts].
2. Touch [Sign-in options], and touch [Add] under “Password”.
B
Open the Control Panel, touch [System and Security] - [Power
Options] - [Require a password on wakeup] and add a check
mark for [Require a password].
Cannot resume.
l
One of the following operations may have been carried out. Press
the power switch to turn on the computer. Data not saved will be lost.
In sleep mode, the AC adaptor was disconnected, or a peripheral
was connected or disconnected.
The power switch was pressed for four seconds or longer to forc-
ibly turn off the computer.
l
An error may occur when the computer automatically enters the sleep
or hibernation mode while the screensaver is active. In this case, turn
off the screensaver or change the pattern of the screensaver.
Other startup problems.
l
Start the Setup Utility (
è
Reference Manual
“Setup Utility”) to
return the Setup Utility settings (excluding the passwords) to the
default values. Start the Setup Utility and make the settings again.
l
Remove all peripheral devices.
l
Check to see if there was a disk error.
A
Remove all peripheral devices including an external display.
B
Open “This PC”.
1. Flick from the middle of the Start screen to the top.
2. Touch [This PC] under “Windows System”.
C
Long touch [Windows (C:)], and touch [Properties].
D
Touch [Tools] - [Check].
A standard user needs to enter an administrator password.
E
Touch [Scan drive].
Follow the on-screen instructions.