Frequently Asked
Questions
●
FAQs, etc.
81
Problem
Actions
HDMI
Sound is unusual
Set the sound setting of the connected equipment to
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“2ch L.PCM”.
Check the “HDMI1 / 4 Input” setting in the Sound Menu. (p. 27)
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If digital sound connection has a problem, select analogue sound
●
connection. (p. 77)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Check the HDMI cable is connected properly. (p. 70)
●
Turn the TV and equipment Off, then turn them On again.
●
Check an input signal from the equipment. (p. 78)
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Use an equipment compliant with EIA/CEA-861/861B.
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Network
Cannot connect to the network
Check the LAN cable is connected properly. (p. 51)
●
Check the connections and settings. (p. 51 - 53)
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Check the network equipment and network environment.
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If the problem persists, consult your Internet Service Provider or
telecommunications company.
Cannot select the file during
DLNA operations
Is media server prepared? (p. 50)
●
Check applicable data format. (p. 50)
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Cannot operate VIERA CAST
Check the connections and settings. (p. 51 - 53)
●
The server or connected line might be busy now.
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Other
The TV does not switch On
Check the mains lead is plugged into the socket outlet.
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The TV goes into
“Standby mode”
Off Timer function is activated.
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The TV enters “Standby mode” about 30 mins. after analogue
●
broadcasting ends.
The remote control does not work
or is intermittent
Are the batteries installed correctly? (p. 8)
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Has the TV been switched On?
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The batteries may be running low. Replace them.
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Point the remote control directly at the front of the TV (within a
●
30 degree angle of the front of the TV).
Situate the TV away from sunshine or other sources of bright light
●
not to shine on the TV’s remote control signal receiver.
An error message appears
Follow the message’s instructions.
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If the problem persists, contact the authorized Service Centre.
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