Customer Information
Frequently Asked Questions
37
Some minor problems can be corrected very quickly and easily without the cost of a service call.
Panasonic has a Customer Care Centre that can answer most questions over the phone. Before you
contact the Customer Care Centre with your question we have included the most commonly asked
questions.
Question: My channel number is still on the screen. How do I turn it off?
Answer:
If the channel number is a small green number on the top left of the screen, press the Recall
button on the remote control. Any other channel number is one being broadcast by the
television station. There is no way to turn this off.
Question: How do I tune my stations?
Answer:
The instructions for tuning the stations are on page 22 for automatic tuning and on page 23
for tuning individual stations.
Question: Why doesn’t the channel change when I press the channel button?
Answer:
The television might be switched to Teletext mode. If it has been switched to text mode for
closed captions and they are not being transmitted there may not be any indication on the
screen to let you know that you are in Text mode. See page 29.
Question: I turned my television to Standby with the remote control and then I turned it off with
the power switch. I turned the TV back on with the power switch but it’s still in
Standby and I can’t find my remote control. How can I turn the TV back on?
Answer:
Press the front panel Up (
/\
)
or Down (
\/
)
button. See page 7.
Question: I have done an auto tune because the book told me to. If I am only to do manual
search why is automatic search first in the book?
Answer:
The automatic search and the manual search each have specific uses. The reason for each
is clearly described in the book. The reason that automatic search is described first is
because this is the first option on the screen.
Question: Why does the screen turn blue?
Answer:
The television has been designed so that the screen turns blue when the signal strength is
very weak or nonexistent. The reasons may be:
1. The television station may have stopped transmitting.
2. You may have selected a programme number that has not yet been tuned.
3. You may have been watching a videotape or DVD and it has stopped playing.
4. Your aerial connection may have come loose.
Question: When I skip a station why is a picture still coming up when I press the number that the
channel is on?
Answer:
The Skip operation only works when you use the Channel Up ( /\ ) or Down ( \/ ) buttons.
Question: When I use the channel up or channel down why don’t I get all the channels?
Answer:
Some of the channels may be “Skipped”. See page 27.
If the answer to your problem is not in this list, determine the symptoms and make a few simple checks as
shown on the next page. The location of the nearest service centre can be obtained from the Panasonic
Customer Care Centre on 132600.
