Hardware diagnostics
About hardware diagnostics
If you suspect that the unit’s hardware is not operating correctly, you can use the
[Hardware Diagnostic]
app to check if there are problems with the hardware. If there is a hardware problem, contact your technical
support representative. This app cannot check for software problems.
Diagnosable hardware
Automatic Test
Wi-Fi, Bluetooth, Wireless WAN (WWAN) (certain models only), GPS, microSD card (external SD),
USB storage, Ethernet
Manual Test
Touchscreen (Multi-touch, Single-touch), LCD, Sound, Battery Health (certain models only)
Running hardware diagnostics
A result icon is displayed on the left of the diagnosed device.
: Pass
: Fail
Diagnosing with the automatic test
1.
Swipe up the home screen, and then in the app list, tap
[Hardware Diagnostic]
.
2.
Turn on the checkbox by tapping the device name (
[1. Wi-Fi]
,
[2. Bluetooth]
,
[3. WWAN]
(certain
models only),
[4. GPS]
,
[5. External SD]
,
[6. USB storage]
,
[7. Ethernet]
) that you want to diagnose.
•
To diagnose a microSD card or USB storage device, insert the microSD card or USB storage device
into the unit. Back up any important data in the microSD card or USB storage device before
diagnosis.
3.
Tap
[RUN]
to start diagnosis.
4.
When a message indicating that diagnosis is finished is displayed, tap
[FINISH]
.
Diagnosing the touchscreen (multi-touch)
1.
Swipe up the home screen, and then in the app list, tap
[Hardware Diagnostic]
®
[8. Touchscreen
(Multi-touch:5points)]
.
2.
Touch the screen with five fingers.
3.
When you remove your fingers from the screen and a message indicating that diagnosis is finished is
displayed, tap
[PASS]
,
[FAIL]
, or
[RETRY]
.
Diagnosing the touchscreen (single-touch)
1.
Swipe up the home screen, and then in the app list, tap
[Hardware Diagnostic]
®
[9. Touchscreen
(Single-touch)]
.
2.
Touch
A
with your finger and trace the screen in order to
E
.
3.
When a message indicating that diagnosis is finished is displayed, tap
[PASS]
,
[FAIL]
, or
[RETRY]
.
Operating Instructions - Reference Manual
39
Hardware diagnostics
