10
FAQ
z
Yes, you can.
Click
(Start) - [Control Panel] - [Uninstall a program]
and delete the [Infineon TPM Professional Package]. Before
uninstalling the Security Platform, back up or decrypt the files encrypted in the Security Platform. If you do not back up or
decrypt the files, you will not be able to access them after uninstallation.
Note that even after uninstallation, a part of the data will remain in the computer.
For further information, click
(Start)
- [All Programs] - [Infineon Security Platform Solution] - [Help] - [Welcome to the
Infineon Security Platform Solution] - [Frequently Asked Questions and Troubleshooting] - [Frequently Asked Questions
(FAQ)].
z
The hard disk drive should be formatted in the NTFS volume. If [NTFS] is displayed in [File system], you can encrypt the
files. To check the status, click
(Start) - [Computer]
, right-click [Local Disk (C:)] and click [Properties].
z
Only files saved in the hard disk drive formatted in the NTFS system can be encrypted.
z
Encryption file system (EFS) may not be supported depending on the editions of Windows 7.
z
When you delete Personal Secure Drive (PSD), if you copy and save the data and folders in the PSD as unencrypted, they
will not be encrypted after deleting the PSD. Send or copy them to the folder which allows you to encrypt.
z
You can decrypt the folder, but the data may not be restored completely. To decrypt the folder, you must log on as the user
who encrypted it. Logging on as other user may cause such troubles as hang-ups during Windows logon and irregular dis-
plays of file icon.
A
Log on as the user who encrypted the folder. (It may take some time to start up the computer.)
If the Basic User Password is requested, enter the password.
B
Click
(Start) - [All Programs] - [Accessories] and right-click [Command Prompt], and click [Run as administra-
tor].
C
Enter [cipher /d /s:\Users] and press
Enter
.
z
If the Basic User Password is requested, enter the password.
*1
Windows XP: [start] - [Control Panel] - [Add or Remove Programs]
*2
Windows XP: [start]
*3
Windows XP: [start] - [My Computer]
Can I Uninstall the Security Platform?
I Cannot Encrypt Files. What Should I Do?
<Windows 7/Windows Vista>
The [C:\Users] Folder Was Encrypted by Mistake. Can I Decrypt
It?