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Troubleshooting
If there is a problem with your TV please refer to the table below to determine the symptoms, then carry out the suggested check.
If this does not solve the problem, please contact your local Panasonic dealer, quoting the model number and serial number (both
found on the rear of the TV).
Symptoms
Checks
Picture
Sound
Snowy Picture
Noisy Sound
Aerial location, direction or connection
Multiple Images
Normal Sound Aerial location, direction or connection
Interference
Noisy Sound
Electrical appliances
Cars / Motorcycles
Fluorescent lights
Switch on P-NR in Picture menu to reduce picture noise.
Normal Picture
No Sound
Volume level
Sound mute switched on.
No Picture
No Sound
TV set to AV mode.
Not plugged into AC outlet.
Not switched on.
Picture / Sound controls set at minimum levels.
Check if in Standby mode.
No Colour
Normal Sound Colour controls set at minimum levels.
Poor or
Distorted
Picture
Weak or No
Sound
Retune Channel (s).
Normal Picture
Weak or
Distorted
Sound
Sound reception may have deteriorated.
Switch NICAM setting (Sound menu in Analogue only) to Off until reception
improves.
H
D
M
I
Poor Video.
(Snow noise, no picture, picture runs, etc.)
HDMI cable is not connected securely.
Turn the power supply of the TV and connected equipment off then turn on.
Check compatibility of input signal from the connected equipment.
The connected equipment must be EIA/CEA-861/861B compliant.
Poor Audio.
Change the audio setting of the connected equipment to L.PCM.
Check the setting of HDMI input in Sound menu.
If the problem is due to the digital audio connection, change to the analogue
audio connection.
The error message appears.
Please consult an Authorized Service Center.
The SD card cannot be used even when it is formatted.
Please consult an Authorized Service Center.
CAUTION:
Symptoms
Check
Some parts of the screen
do not light up.
The plasma TV panel is manufactured using an extremely high level of precision technology,
however, sometimes some parts of the screen may be missing picture elements or have luminous
spots. This is not a malfunction.
After-images appear
ABCDEF
ABCDEF
Do not allow a still picture to be displayed for an extended period, as this can cause a permanent
after-image to remain on the Plasma TV.
Examples of still pictures include logos, video games, computer images, teletext and images
displayed in 4:3 mode.
With no signal present, and without any user operation, the Panasonic screensaver will appear
automatically after a few minutes to prevent image retention.
During DVB teletext, radio service or menu display, the level of the contrast will decrease
automatically after a few minutes to prevent image retention.
Note:
The permanent after-image on the Plasma TV resulting from
fi
xed image use is not an operating
defect and as such is not covered by the Warranty.
This product is not designed to display
fi
xed images for extended periods of time.
Sleep Feature
If the set is not switched off when the TV station stops transmitting, it will automatically go to standby mode after 30 minutes. This
function will not operate when this TV is in AV mode.
Notes:
• External surfaces of the unit may become hot during operation. But this is completely normal.
• See label on the base of this equipment for ratings and other information.
