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After-sales Service
1. Warranty card
A warranty card is included in the operating instructions (paper)
provided with this Switching Hub. Be sure to confirm that the date of
purchase, shop (company) name, etc., have been entered in the
warranty card and then receive it from the shop. Keep it in a safe place.
The warranty period is one year from the date of purchase.
2. Repair request
If a problem is not solved even after taking the steps shown in the
"Troubleshooting" section in this manual, please use the Memo shown
on the next page and make a repair request with the following
information to the shop where you purchased this Switching Hub.
- Product name - Model No.
- Product serial No. (11 alphanumeric characters labeled on the
product)
- Firmware version (The number after "Ver." labeled on the unit
package)
- Problem status (Please give as concrete information as possible.)
* Within the warranty period:
Repair service will be provided in accordance with the conditions
stipulated in the warranty card.
Please bring your product and warranty card in the shop where you
purchased it.
* After the warranty period expires:
If our check determines that your product is repairable, a chargeable
repair service is available upon your request.
Please contact the shop where you purchased the product.
3. Inquiries about after-sales service and the product
Contact the shop where you purchased this product.
