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Does my Warm Jar have a fault?
Check the following before asking for a service.
Symptom
Check here!
Page
Cooking
The cooking time is
longer than
expected.
O
If rice is cooked one after the other, the cooking time may lengthen
(by up to around 60 minutes).
O
The Warm Jar may stop the countdown of time remaining to make
an adjustment.
O
Is the quantity of water in the Inner Pan too much?
If the quantity of water is increased, the cooking time may lengthen
(by up to around 15 minutes).
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Steam is emitted
from a section other
than the Steam Vent.
O
Is there rice stuck to the Packing of the Inner Lid or the edge of the
Inner Pan?
O
Have you washed the Inner Lid each time and attached it correctly?
O
Is the Inner Pan deformed in some way?
A new Inner Pan can be purchased if the Inner Pan has
changed shape.
O
Do not pull away the Packing of the Inner Lid by using excessive
force or puncture it with sharp-pointed objects as this may cause
defects, delamination and damage.
If steam leaks out, please contact the dealer where you
purchased the Warm Jar.
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Cooking/Keep W
arm State
The Warm Jar is
making a noise.
O
Whirring noise … Sound of fan that allows heat to escape
operating.
O
High-pitched noise … Sound of IH (induction heating). You may
sometimes hear this when keeping warm.
O
Hissing noise … Sound of steam jetting out.
O
Rattling noise, clicking noise … Sound of the Warm Jar preparing
to apply pressure, or adjusting the
pressure.
O
Short wooshing noise … Sound of pressure being applied.
O
Blowing noise, puffing noise … Sound of pressure escaping.
When opening/closing the Outer Lid
O
Rolling noise … Sound of the metal ball within the Inner Lid rolling
around.
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After cooking
Grains of rice stuck
to the Inner Lid.
O
This is a typical characteristic of the Variable Pressure Technology
(a method of cooking that stirs the rice to ensure even cooking).
This is not a malfunction.
Remove any grains of rice that are stuck to the Inner Lid.
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Timer
Cooking begins
immediately despite
use of timer.
O
Is the current time correct?
(The time is displayed in 24 hour clock format.)
O
Has the timer been set to a time outside the “Timer Setting
Restriction”?
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I have set the timer
but cooking doesn’t
start.
O
When using the timer, the rice is soaked before cooking starts, and
so the soaking time after cooking starts is shorter.
Consequently, cooking starts slightly later than might be expected.
—
The rice is not
ready at the time set
on the timer.
O
Is the current time correct?
(The time is displayed in 24 hour clock format.)
O
Have you pressed the “Start” button?
O
Has the timer been set to a time outside the “Timer Setting
Restriction”?
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Symptom
Check here!
Page
Other
A button operation
is not working.
O
Is the button lamp on?
Button operations will not work when e.g. cooking/the keep warm
state/the timer setting are in use.
Press the “Cancel/Off” button.
The
indicator will continue flashing (approx. 4 minutes).
Press a button after checking that it has gone out and steam is
no longer jetting out.
—
The “Reheat”
button does not
respond.
O
Is the keep warm function switched off?
O
Is the rice cold? (Buzzer will sound 4 times.)
Reheating is not possible if the temperature is 50°C or lower.
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Display is blank.
O
Does “7:30” appear when you plug the Power Plug?
[Displayed]
The lithium battery has run down.
While the power plug is connected, meals can
be cooked and kept warm; however,
disconnecting the power plug will erase the clock
setting and the timer setting, etc., from the
memory. The current time must be set on each
occasion that you use the timer.
The lithium battery is fixed inside the main body
and cannot be replaced by the user.
[Not displayed] There is a fault in the electronic circuitry.
For a replacement of lithium battery or repair, consult the
dealer where you purchased the Warm Jar or a service centre.
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Sparks were visible
at the Power Plug.
O
Sometimes small sparks can be seen when inserting or removing
the Power Plug. This is a phenomenon particular to IH (induction
heating) techniques and not indicative of a fault.
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The Outer Lid does
not open.
O
Are there objects such as grains of rice stuck on the Hooks, Upper
Frame, Stoppers or the Pressure Control Hole of the Inner Lid?
O
The Outer Lid does not open while pressure cooking if the Hook
Button is pressed.
“If the Outer Lid needs to be opened while cooking” (P.11)
O
Did you touch the Hook Button while cooking?
Press the Outer Lid once and then press the Hook Button.
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The Outer Lid is
difficult to close.
O
Are there objects such as grains of rice stuck on the Hooks, Upper
Frame, Stoppers or the Pressure Control Hole of the Inner Lid?
O
Has the Inner Lid been attached correctly?
O
Has the Inner Lid become bent or deformed?
O
This Warm Jar is a pressurised Warm Jar which requires a high
level of sealing, so it may feel difficult to close.
It may feel particularly difficult to close after mixing the rice
immediately after it has been cooked.
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O
The Inner Pan and Outer Lid are tightly sealed, and the Inner Pan may lift up when opening the
Outer Lid, making a noise.
—
Q
If you mistakenly add water or rice to the main body, please unplug and contact your dealer.
Does my W
arm Jar have a fault?
