Troubleshooting
98
When something unusual occurs, the display may show one of the Information Codes listed below. These
will help you to identify and correct the problem.
Information Codes
Info.
Code
Meaning
Action
page
001
Recording paper jammed when feeding from the
Paper Tray.
Remove the jammed paper.
007
Recording paper did not completely exit out of
machine.
Remove the Drum Unit/Toner Cartridge
Assembly Cartridge and remove the jammed
paper.
010
No recording paper.
Load the recording paper.
030
Document is misfeeding.
1. Reload the document properly.
2. Remove the document jam.
3. Adjust ADF.
031
Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).
1. Reload the document properly.
2. Remove the document jam.
041
Out of toner.
Replace the Toner Cartridge.
043
Toner is getting low.
044
The Life Expectancy of the Drum Unit has been
reached.
Replace the Drum Unit.
045
Drum Unit/Toner Cartridge Assembly is not installed.
Install the Drum Unit/Toner Cartridge Assembly.
061
ADF Door is open.
Close the ADF Door.
--
400
During initial handshake, receiving station did not
respond or communication error occurred.
1. Check with the other party.
2. Reload the document(s) and send again.
--
402
During initial handshake, communication error
occurred.
Reload the document(s) and send again.
--
403
No polling capability at the remote side.
Ask remote side to set "POLLED=ON".
--
404/405 During initial handshake, communication error
occurred.
Reload the document(s) and send again.
--
407
No confirmation from the receiving station for the
previous page sent.
Wait a few minutes and send again.
--
408/409 Remote side confirmation of previous page is illegible. Wait a few minutes and send again.
--
410
Communication aborted on the transmitting side.
Check with the other party.
--
411
Polling password does not match.
Check the polling password.
412
No data from the transmitting side.
Check with the other party.
--
414
Polling password does not match.
Check the polling password.
416/417
418
Received data has too many errors.
Check with the other party.
--
420/421 Machine goes to receiving mode, but receives no
command from the transmitting side.
1. Remote side misdial.
2. Check with the other party.
--
422/427 Interface is incompatible.
Check with the other party.
--
433/434
459
Communication error occurred while receiving.
Check with the other party.
--
436/490 Received data has too many errors.
Check with the other party.
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