Troubleshooting
[For assistance, please call: 1-800-272-7033]
5
DynamicDNS
registration fails
using Setup
Program.
• The router-connected PC has failed to access the Internet.
Refer to the router's manual and try to connect to the
Internet through your PC. Once Internet connection has
been confirmed, you can register to DynamicDNS.
Setup Program
does not list any
cameras.
• Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up the camera again.
If you cannot disable your firewall or antivirus software, you
can set up the camera using the MAC address (see the
Getting Started).
• The camera is connected over a different network.
Set up the camera from a PC under the same router.
• Confirm that an IP address is assigned to your PC.
If the IP address is not assigned to your PC, assign it to your
PC (see page 159 of the Operating Instructions on the
Setup CD-ROM).
Setup Program
fails to complete
successfully.
• Network problems may occur during setup.
Confirm that your network is working. Disconnect the plug
of the AC cord from the outlet, and reconnect it again. Then
set up the camera again.
UPnP
TM
port
forwarding setup
fails.
• UPnP
TM
is disabled on the router.
Enable UPnP
TM
on the router following the router manual.
• The camera is turned on before the router is turned on.
Turn the router on first, and then turn the camera on.
• The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 43 or page 48
of the Operating Instructions on the Setup CD-ROM).
• The router does not support UPnP
TM
.
Enable port forwarding on your router following the router
manual.
Problem
Cause and Remedy
