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Troubleshooting
[For assistance, please call: 1-800-272-7033]
7
Camera Image/Page Display
Problem
Cause and Remedy
The Top page is
not displayed.
• The camera IP address has changed.
Enter the correct IP address in the address bar of the web
browser.
• You entered IPv6 address in the Internet Explorer.
Internet Explorer does not support IPv6 address access. Use
DynamicDNS services like Viewnetcam.com service.
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The connection type is wrong (see page 47 or page 51 of the
Operating Instructions on the Setup CD-ROM).
If the camera is not connected to the network in the [Auto
Negotiation] setting, set up the camera and the router seeing
the following table.
Auto Negotiation
Network Camera
Router or hub
Auto
Negotiation
100Base-TX
10Base-TX
Full
Duplex
Half
Duplex
Full
Duplex
Half
Duplex
100Base-
TX
10Base-T
Full Duplex
Half Duplex
Full Duplex
Half Duplex
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