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Panasonic KX-VC500, Operating Manual

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Panasonic KX-VC500 Operating Manual Download Page 136

Message

Cause and Solution

Unable to connect to network.
(XXXX XXXX)

Note

•

An error code
(consisting of
numerals) is
displayed in "XXXX
XXXX".

•

The LAN cable is not connected properly, and therefore you cannot
make a video conference call.

→

Check that the LAN cable is connected to the unit properly. Try making
a call again, after confirming that the IP address or SIP user name is
displayed on the Home screen. If transmission still fails, make a note
of the error code and contact your dealer.

Note

•

If transmission fails due to the LAN cable not being connected
properly, it may take up to 10 minutes before the IP address or SIP
user name is displayed and video conference calls can be made
after reconnecting the LAN cable.

Disconnected.

•

When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected because
encryption settings were enabled.

→

Disable encryption settings on both sides.

•

When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected for an unknown
reason.

→

Wait a while and then try making the video conference call again. If
video conference calls get disconnected repeatedly, contact your
dealer.

Call failed due to insufficient
bandwidth setting on called
site.

•

The other party’s maximum bandwidth is set to a value that cannot
support 3-party/4-party video conference calls.

→

Ask the other party to change their maximum bandwidth setting.

Feature is not available with
current connection.

•

The other party cannot display the computer’s screen because their
display does not support the selected resolution.

→

Change the resolution setting to a resolution that is supported by the
other party.

→

Contact your network administrator.

•

Tone signals could not be sent because the other party’s device does
not support tone signals.

→

Ask the other party to check their configuration.

Invalid SIP Server Address.

•

The format of the entered SIP server address is invalid.

→

Enter the SIP server address correctly, in the format
XXX.XXX.XXX.XXX (decimal values separated by periods). For values
of only 1 or 2 digits, enter these numbers as they are. Do not enter like
[.001].
Example: The IP address is [192.168.0.1].

–

Correct entry: [192.168.0.1]

–

Wrong entry: [192.168.000.001]

Multicast or broadcast addresses cannot be used.

Invalid SIP Domain Name.

•

The format of the entered SIP domain name is invalid.

→

Enter an RFC-compliant value. For details, contact your network
administrator.

136

User Manual

Additional Information

Summary of Contents for KX-VC500

Page 1: ...e g KX VC500XX is omitted unless necessary Thank you for purchasing a Panasonic HD Visual Communication Unit Please read this manual carefully before using this product and save this manual for future use KX VC500 Software File Version 2 40 or later HD Visual Communication Unit ...

Page 2: ...video conference call by pressing the unit s One Touch Connection button followed by the Start button Page 35 Home Electronics style Remote Control Operation and Simple Easy to Understand Graphical User Interface You can make settings and perform operations using familiar remote control operations and a simple easy to understand interface Stabilised Communication Quality In periods of network cong...

Page 3: ...be unavailable depending on the country area of use For details contact your dealer 2 This service may be unavailable depending on your router s type or your Internet connection environment For details contact your dealer Making Video Conference Calls via SIP Server By using a SIP server you can establish video conference calls not just by IP address but also by specifying a SIP URI SIP user name ...

Page 4: ...r than the normal maximum of 4 parties 1 This feature must be enabled with an activation key Page 77 Page 101 1 For details about the types of MCUs you can connect to contact your dealer Communication cannot be encrypted when you connect to an MCU Instead connect over an intranet or via a VPN Virtual Private Network 4 User Manual Introduction ...

Page 5: ...22 1 Annex C licensed by Polycom Open Source Software Parts of this product use Open Source Software supplied based on the conditions of the Free Software Foundation s GPLs and or LGPLs and other conditions Relevant conditions apply to this software Therefore please read license information about GPLs and LGPLs and information about other Open Source Software in the included CD ROM before using th...

Page 6: ...Call 34 Calling Using Speed Dial 2 party Conference 3 party Conference 4 party Conference 34 Calling from the Contact List 2 party Conference 3 party Conference 4 party Conference 37 Calling by Entering an Address Directly 39 Calling from the Call History 42 Answering a Video Conference Call 45 Changing the Screen Layout 47 Changing the Screen Layout during a 2 party Video Conference Call 47 Chang...

Page 7: ... Standby Settings 87 Making Sound Settings 87 Setting the MIC Position 88 Making Remote Control Settings 91 Making Language Settings 92 Making Multicast Setting 93 Performing System Maintenance 93 Display Unit Information 93 Checking Enhanced Features 93 Performing a Network Test 94 Performing Self Diagnosis 94 Performing Remote Maintenance 95 Making Administrator Menu Settings 96 Logging in to th...

Page 8: ...mote Control Batteries 121 Cleaning the Unit 122 Additional Information 123 Troubleshooting 123 Basic Operation 123 Audio 129 System Settings 130 If These Messages Appear 131 Miscellaneous 137 Specifications 138 System Specifications 138 Index 140 8 User Manual Table of Contents ...

Page 9: ...urce voltage of this unit is listed on the nameplate Only plug the unit into an AC outlet with the proper voltage If you use a cord with an unspecified current rating the unit or plug may emit smoke or become hot to the touch Do not connect the unit to the AC outlet AC extension cords etc in a way that exceeds the power rating of or does not comply with the instructions provided with the AC outlet...

Page 10: ...hands Danger of electric shock exists When disconnecting the unit grasp the plug instead of the cord Pulling on a cord forcibly can damage it and cause fire or electric shock During thunderstorms do not touch the unit and plug It may cause an electric shock Operating Safeguards Do not disassemble this unit Only qualified personnel should service this unit Disassembling the unit may expose you to d...

Page 11: ...unit to the type of electric power specified on the label affixed to the unit Confirm the type of electric power supplied to the installation site if necessary Battery The battery contains diluted sulfuric acid a very toxic substance If the battery leaks and the liquid inside spills on the skin or clothing immediately wash it off with plenty of clean water If the liquid splashes into eyes immediat...

Page 12: ...face Serious damage and or injury may result if the unit falls Allow 10 cm clearance around the unit for proper ventilation Do not place the unit in an area close to fire Doing so may cause fire Battery Be sure to use the specified type of batteries only Ensure that batteries are installed with correct polarity Incorrectly installed batteries can burst or leak resulting in spillage or injuries Thi...

Page 13: ...the microphone Cards might become unusable 8 Do not bring the device near items that emit electromagnetic waves or that are magnetised high frequency sewing machines electric welders magnets etc Doing so may result in static noise or damage 9 Keep the device at least 10 cm away from all walls If placed against a wall the device may not be able to ventilate properly which may lead to a system malfu...

Page 14: ...e 101 Preventing Data Disclosure over the Network To ensure the security of private conversations only connect the unit to a secure network To prevent unauthorised access only connect the unit to a network that is properly managed Make sure all computers connected to the unit employ up to date security measures To prevent illegal access from the Internet activate a Firewall Privacy and Right of Pu...

Page 15: ...cycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directives 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropri...

Page 16: ...is product may cause radio interference in which case the user may be required to take adequate measures For users in Taiwan only Notice This product contains a CR coin lithium battery When disposing of the product the battery must be removed Contact your dealer for details 16 User Manual Precaution ...

Page 17: ...ntry area Remote control Part No N2QAYB000674 1 Batteries R6 AA dry cell 2 CD ROM included manuals etc 1 Note The number and type of power cords may vary depending on the country area of use Please use whichever is appropriate for the country area Product documentation may vary depending on the country area of use User Manual 17 Preparation Preparation ...

Page 18: ...0 Start button Press to make or manually answer video conference calls Page 34 Page 45 End button Press to end a video conference call Power button Turns the power on and off Page 28 Status LED Shows the operational status of the unit Page 22 Home button Press to display the Home screen Page 29 One Touch Connection buttons LED lit Press to select a dial destination from up to 5 destinations displa...

Page 19: ...with an HDMI cable for sharing video contents apart from the main video camera RGB terminal Page 64 Used to connect a computer for sending screens to participants HDMI terminal Page 24 Used to connect to the display with an HDMI cable Component terminal Page 27 Used to connect to the display with a component video cable Audio Out L R jack Used to connect an amplifier or active speaker Page 26 Also...

Page 20: ...all so that the other party cannot hear your voice Page 61 Press to display your contact list This can be pressed while the following screens are displayed Home screen Menu screen Computer s screen sub video camera s image when not on a video conference call Press to show your computer s screen on your and the other party s display during a video conference call When not on a video conference call...

Page 21: ...ll participants cannot hear you Page 61 LED Indicate the operational status of the Boundary Microphone Red on Microphone is muted Green on Transmitting Orange blinking in 1 second intervals Starting up Off No transmission in progress or microphone disabled because the unit is receiving a multicast call Note Up to 4 Boundary Microphones can be connected in cascade Contact your dealer for purchase i...

Page 22: ...l s Video Out On Off button is pressed the unit enters screen standby mode Video out to the display is suspended and the status LED turns off Screen standby mode ends when the unit or remote control is operated or when a video conference call is received Notice If screen standby mode ends and no image is visible check to see if the display or video camera s power saving settings are enabled Check ...

Page 23: ... It takes about 7 seconds to return from screen standby mode The length of time may vary depending on the type of display you are using User Manual 23 Preparation ...

Page 24: ...ble Push and turn the connector of the proprietary cable until it clicks If the connector does not click try reconnecting the cable with the top and bottom of the connector reversed General purpose microphone Connect the microphone to the Audio In L R jack on the back of the unit using the stereo pin plug cable D after amplifying the signal to line level using a device such as a microphone amplifi...

Page 25: ...Boundary Microphones to stop working When 2 or more Boundary Microphones are connected if you want to change the output sent to the other party to stereo it is necessary to configure the settings manually Page 89 If you are connected to an MCU or non Panasonic video conference system the output sent to the other party will be monaural The range of each microphone the radius of the circle with a mi...

Page 26: ... active speaker correctly as follows Left channel L Right channel R For more details about the amplifier or active speaker refer to the documentation for the corresponding device Layout example Place the speakers either side of the display as follows Microphone Main video camera Display Speaker Speaker Notice Place the speakers either side of the display If you place the display at the front of th...

Page 27: ...ent cable for connection 1 Connect the display to the Component terminal on the back of the unit using a component cable Note To use the display s speakers to output audio connect the display to the Audio Out L R jack Page 19 on the back of the unit using a stereo pin plug cable User Manual 27 Preparation ...

Page 28: ...he Power button on the front of the unit The Power LED and all of the One Touch Connection button LEDs turn on Then the One Touch Connection button LEDs turn off the Status LED starts flashing blue slowly and the Home screen is displayed When the power is turned off the Power LED turns off 1 28 User Manual Preparation ...

Page 29: ...mation is displayed The information displayed differs depending on the local site s connection mode Page 105 IP mode The connection mode local site name IP address if using a SIP server Page 99 the SIP user name maximum bandwidth and encryption status If the local site name or SIP user name is too long to display it will be shortened and ended with Group Site Displays the name group name assigned ...

Page 30: ...such as the LAN cable the icon will be displayed Menu Screen Idle Screen Displayed when Menu is pressed on the remote control Displays operations you can perform and settings you can change D B A E C Main Video Camera Image Displays the video from the main video camera Unit Information The information displayed differs depending on the selected connection mode Page 99 IP mode The connection mode u...

Page 31: ...IP user name is too long to display it will be shortened and ended with Guide Displays operations you can perform with the remote control when performing features or changing settings Menu List Displays the various functions you can use and settings available to change Status Indication The status of the unit is displayed with an icon Page 29 User Manual 31 Preparation ...

Page 32: ...pending on the screen layout your own video or the other party s video is displayed here Page 47 Page 49 Page 52 Duration Displays the duration of the current video conference call Note 99h59m is displayed for the duration even if the length of the video conference call exceeds 100 hours Guide Displays operations you can perform with the remote control Network Status Indication The number of anten...

Page 33: ...r if icon display has been disabled the icon will not be displayed on any of the images Status Indication The status of the unit is displayed with an icon Page 29 Note Pressing Full Screen on the remote control will hide or unhide the other party s information duration network status indication 1 and guide displays 1 If the network status indication has been set to not be displayed pressing Full S...

Page 34: ...n if only one party ends the video conference call the rest of the parties will also be disconnected A video conference call will start with only the parties that answered the call For example if only one party answers a 4 party video conference call the video conference call will start as a 2 party video conference call 3 party 4 party video conference calls may not be possible depending on bandw...

Page 35: ...all 4 When you want to end the call press End The Home screen is displayed Calling from the Home Screen Operation with the Remote Control 1 Press Home The Home screen is displayed 3 2 1 4 2 With the dial keys enter a One Touch Connection number 1 to 5 The information registered in the selected One Touch Connection number is displayed 3 Press Start to start the call You can also start the call pres...

Page 36: ...displayed 4 5 3 2 1 6 2 Select Contact List using and press Enter The contact list screen is displayed Note If you press G the contact list modification screen will be displayed and the entry can be modified Page 80 3 Press Y The speed dial screen is displayed Entries are displayed in speed dial number order 4 With the dial keys enter a speed dial number 1 to 300 5 Press Start to start the call 6 ...

Page 37: ... cases when the other party tries to call you by selecting a registered IP address from their contact list the call will not be connected For details contact your network administrator 1 Press Menu The Menu screen is displayed 3 4 5 2 3 1 2 Select Contact List using and press Enter The contact list screen is displayed The entries are grouped in the index tabs and displayed in alphabetical order of...

Page 38: ...ped Press a numeric button on the remote control to switch to the index tab assigned to that button as shown below Numeric button 1 2 3 4 5 6 7 8 9 0 Index Tab ABC DEF GHI JKL MNO PQRS TUV WXYZ 0 9 4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed 38 User Manual Starting a Video Conference ...

Page 39: ... Dial using and press Enter The input screen is displayed 3 Select Multi Point using 4 Select one of the following values using 2 party video conference call No 3 party video conference call 2 sites 4 party video conference call 3 sites Note When connecting to an MCU or non Panasonic video conference system you cannot make 3 party 4 party video conference calls 5 Select Site 1 Site 2 Site 3 using ...

Page 40: ...er party s SIP user name When the other party is not within your SIP domain you must also include their SIP domain name in addition to their SIP user name When a SIP domain name is not specified your own SIP domain name is automatically appended to the address and the call is made Be careful as this may result in calling the wrong party The characters that can be input for SIP URI entry are as fol...

Page 41: ... G The contact list screen is displayed 2 Use to select the contact you want to refer to You can use or the numeric buttons of the remote control to select the displayed tab Page 38 3 Press Enter The display returns to the input screen 7 Press Start to start the call You can also start the call by pressing Enter 8 When you want to end the call press End The Home screen is displayed User Manual 41 ...

Page 42: ...cting to non Panasonic video conference systems you can make only 2 party video conference calls using the outgoing call history For video conference calls made using the contact list the contact name is displayed For video conference calls made by entering the IP address SIP URI MCU s conference room number IP address directly Page 39 that information is displayed That information is displayed ev...

Page 43: ...layed However when calling by entering an IP address SIP URI or SIP user name or MCU s conference room number IP address Page 39 even if the party is registered in your contact list the entered information is displayed When a contact in the incoming call history is newly added to your contact list the incoming call history will be updated to display the contact s information from the contact list ...

Page 44: ...est bandwidth for the maximum bandwidth setting among all participating parties is displayed in Bandwidth If the video conference call was not established the maximum bandwidth will be blank Depending on the other party Device type may be blank 4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed 44 User Manual Starting a Video Conference ...

Page 45: ...tact list the caller s group site is displayed When the caller is not registered the caller s IP address or host name SIP URI is displayed Note If the other party uses the same SIP domain name as you only the SIP user name and not the SIP URI SIP user name SIP domain name is displayed If the caller s group site name or SIP URI or SIP user name is too long to display it will be shortened and ended ...

Page 46: ...proximately 60 seconds the call will be terminated automatically When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring and transmission then begins 46 User Manual Starting a Video Conference ...

Page 47: ...2 The other party s image is displayed full screen and your own image is displayed in the upper right subscreen Layout 3 Your own image is displayed full screen 1 A B B A Layout 1 Layout 2 Layout 3 A Other Site B This Site Note You can press B or R to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use Disp...

Page 48: ...f the image to its height In this case perform the following operation during the video conference call When the video conference call ends the aspect ratio will return to Auto default 1 Press G The aspect ratio dialogue box is displayed 2 Use to select Auto default 16 9 or 4 3 A dialogue box showing the selected aspect ratio is displayed for about 3 seconds When connecting to an MCU the MCU s scr...

Page 49: ...on the right Layout 2 The images are displayed as follows Site 1 upper left Site 2 upper right This Site bottom middle Layout 3 Image of Site 1 is displayed full screen and image of Site 2 is displayed in the upper right subscreen Layout 4 Image of Site 2 is displayed full screen and image of Site 1 is displayed in the upper left subscreen Layout 5 The image of Site 1 is displayed full screen Layo...

Page 50: ...A B C Layout 1 Layout 7 Layout 6 B Layout 2 A C B A B A B Layout 3 B A Layout 4 A Layout 5 A Site 1 B Site 2 C This Site 50 User Manual Changing the Screen Layout ...

Page 51: ...2 directly However you can switch to Layout 2 if you press Layout first Page 49 Display Screen Layout Side by Side Layout 1 Site 1 2 Layout 3 Site 1 2 Layout 4 Site 1 Layout 5 Site 2 Layout 6 This Site Layout 7 Example When using Layout 3 B The screen layout will be switched to Layout 5 R The screen layout will be switched to Layout 6 G The screen layout will be switched to Layout 7 User Manual 51...

Page 52: ...ayout Layout 1 The images are displayed as follows Site 1 upper left Site 2 bottom middle Site 3 upper right Layout 2 The images are displayed as follows Site 1 upper left Site 2 lower left Site 3 upper right This Site lower right Layout 3 The image of Site 1 is displayed full screen Layout 4 The image of Site 2 is displayed full screen Layout 5 The image of Site 3 is displayed full screen Layout ...

Page 53: ... 5 B D A C A B C A D B C 1 Image edges are trimmed and the image is centred Note You can press B R or G to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use User Manual 53 Changing the Screen Layout ...

Page 54: ...yout 3 Site 2 Layout 4 Site 3 Layout 5 This Site Layout 6 Example When using Layout 3 B The screen layout will be switched to Layout 1 R The screen layout will be switched to Layout 2 G The screen layout will be switched to Layout 6 54 User Manual Changing the Screen Layout ...

Page 55: ...TZ cameras You will be able to control the other party s PTZ cameras only if they have set CAM ctrl from remote site s in their settings to ON by default it is set to OFF For details about compatible PTZ camera models contact your dealer The features that can be used may be limited depending on your video camera model e g A video camera with only a zoom feature When the other party is using a non ...

Page 56: ...2 Use to select the site to display and press Enter The camera control screen is displayed 56 User Manual Controlling a PTZ Camera ...

Page 57: ...e Y is pressed the order of the sites listed in the site selection dialogue box will change Example During a 4 party video conference call Site 1 Site 1 Site 2 Site 3 Site 2 Site 3 To return to the video conference call screen press Back Note You can press Full Screen on the remote control to display hide the guide area In the following cases you will not be able to control a PTZ camera even if yo...

Page 58: ...f the other party is using a KX VC300 or KX VC600 and has registered a preset If the other party is using a KX VC500 you cannot recall a preset of their PTZ camera For details about compatible PTZ camera models contact your dealer 1 Press CAM Ctrl The site selection dialogue box is displayed Note After the site selection dialogue box is displayed if no operations are performed within approximately...

Page 59: ...nt to recall The direction and zoom of the other party s PTZ camera will change to that of the registered preset Note If a number which has no preset registered to it is selected the PTZ camera s direction or zoom will not change User Manual 59 Controlling a PTZ Camera ...

Page 60: ... Pressing will decrease the volume of the other party s voice After about 3 seconds the volume level bar disappears Note You can set the volume level of a video conference call before starting the call Page 88 After ending a video conference call the volume level returns to the volume level set before starting the call You cannot adjust the display s volume 60 User Manual A d j u s t i n g t h e V...

Page 61: ...ressing MIC Mute again will unmute the microphone The LED light on the Boundary Microphone Page 21 becomes green Make sure the colour of the LED changes 1 Muting the Microphone Operation with the Boundary Microphone 1 Press the MIC Mute button An icon appears in the status display area of the screen Page 29 and the LED light on the Boundary Microphone Page 21 becomes red Make sure the colour of th...

Page 62: ...ced 1 Press Y Whisper Mode ON is displayed and noise reduction is enabled Pressing Y again will display Whisper Mode OFF and noise reduction is disabled Note You can set whether to enable noise reduction for a video conference call before starting the call Page 87 After a video conference call is finished the noise reduction setting returns to the value set before starting the call 1 62 User Manua...

Page 63: ...easier to hear when there is a high level of ambient noise Music makes sounds with a broad frequency such as music easier to hear After about 3 seconds the tone control dialogue box disappears Note You can set the tone of a video conference call before starting the call Page 88 After a video conference call is finished the tone setting returns to the value set before starting the call When connect...

Page 64: ...er s monitor output to the back of the unit using a VGA cable Page 19 Make sure the cable used has the correct connector shapes to connect to both your computer and to the unit You can connect or disconnect the computer during a video conference call You can only display one computer s screen at a time The computer screen resolutions supported by the unit are VGA 640 480 SVGA 800 600 and XGA 1024 ...

Page 65: ...cting to an MCU or non Panasonic video conference system the same screen may not be shown on the other party s display depending on the other party s screen layout Ask the other party to change their screen layout to display your computer s screen When connecting to an MCU or non Panasonic video conference system you may not be able to display the computer s screen on the other party s display An ...

Page 66: ...n to displaying your computer s screen press B When connecting to an MCU or non Panasonic video conference system Even while displaying your computer s screen it is also possible for the other party to start sharing their computer s screen In this case note that the other party s computer screen will be displayed as the other party s image on your screen If a sub video camera is connected you can ...

Page 67: ...display the computer s screen on your display by pressing PC While the computer s screen is displayed the unit will not enter screen standby mode To return to the Home screen press Camera Main User Manual 67 Displaying Other Video Sources ...

Page 68: ... Internet 1 DCE Data Circuit terminating Equipment Connecting the Sub Video Camera Connect a video camera to the back of the unit using an HDMI cable Page 19 You can connect or disconnect the sub video camera during a video conference call You can only display the image of one sub video camera at a time Only video cameras that can output 1080i resolution using HDMI can be used 68 User Manual Displ...

Page 69: ...D Visual Communication Unit While displaying your sub video camera s image the other party cannot press Camera Sub to display their own sub video camera s image If a computer is connected you can also switch to the computer screen s image by pressing PC Page 64 Only the party that pressed Camera Sub can perform this operation To return to displaying your sub video camera s image press Camera Sub W...

Page 70: ...computer s screen In this case note that the other party s computer screen will be displayed as the other party s image on your screen While displaying your sub video camera s image you can switch to displaying the other party s image in Layout 1 by pressing B Page 47 To return to displaying your sub video camera s image press R 2 Press Camera Main to return to showing the main video camera s imag...

Page 71: ...rty s display Note The image becomes gradually clear after a black screen is displayed for about 1 second If you press R while the still image is being sent the image taken when you pressed R the second time is sent to other party s display again If the network has low bandwidth and a high rate of packet loss either it will take a long time to display a clear image or a blurred image will be displ...

Page 72: ...ion is not normally operating Note MIC displays the connection status of the Boundary Microphone only The connection status of general purpose microphones is not displayed If the MIC detection setting has been disabled through system settings the connection status of the Boundary Microphone will not be displayed Page 87 2 1 2 Press Back The display returns to the screen in use before the connectio...

Page 73: ...g a SIP server SIP Username and SIP Domain Name will be blank The status of communication encryption is displayed under Encryption and the resolution for sending images is displayed under Resolution send This information is not displayed when communication is not occurring User Manual 73 Displaying the Connection Status ...

Page 74: ...e IP address packet loss rate connection bandwidth resolution frame rate and field frequency for the 3 parties displayed under Site 1 Site 2 and Site 3 1 2 1 Frequency is not displayed when connecting to an MCU or non Panasonic video conference system 2 Depending on the other party Name may be blank 2 Press Back The display returns to the screen in use before the step 1 was performed 74 User Manua...

Page 75: ...nnection Enhancement Enables the connection to MCUs and non Panasonic video conference systems Note Once you have activated new features Page 101 they remain activated even after software updates or a system initialisation If the hardware changes for example if you exchange the unit you must reacquire the registration key and activate the features again In this case the registration key can be rea...

Page 76: ...tent sharing differ depending on the model type you connect to For details contact your dealer When connecting to non Panasonic video conference systems only 2 party video conference calls are possible You cannot adjust the tone during a video conference call Audio sent to the other party is monaural While you are displaying a sub video camera s image you cannot send a still image from the sub vid...

Page 77: ...onnection specifications e g resolution and available functions e g content sharing differ depending on the MCU you connect to For details contact your dealer The procedure for connecting to an MCU differs depending on the MCU For details contact your dealer You cannot adjust the tone during a video conference call Audio sent to the other party is monaural While you are displaying a sub video came...

Page 78: ...als an error message is displayed If the other party sends tone signals to you sound may be interrupted or a ringing noise may occur 1 1 Enter a tone signal 0 9 or The input field A is displayed A Note The input field can only contain up to 16 characters If you input 17 characters the first character input will not be displayed in the input field but all tone signals will be sent The input field i...

Page 79: ...y are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 The characters that can be input for SIP URI entry are as follows SIP user name Alphanumeric characters and the symbols _ up to 60 characters SIP domain name Alphanumeric characters and the symbols and up to 128 characters If the other party has the same SIP domain name as yours ...

Page 80: ...splayed 3 Select a contact using You can use or the numeric buttons of the remote control to select the displayed tab Page 38 4 Press Enter The contact list registration screen is displayed 4 Press G A dialogue box to confirm the saving of settings is displayed 5 Use to select Yes and press Enter The contact list screen is displayed Note To continue entering another contact press B and repeat step...

Page 81: ...Page 38 4 Press R A dialogue box to confirm the deletion is displayed 5 Use to select Yes and press Enter The contact list screen is displayed 6 Press Home The Home screen is displayed Registering a Contact from the Call History Registering a Single party Contact You can register a contact to the contact list from the call history Note If a host name is displayed in the Site column of the call his...

Page 82: ...P address SIP URI or SIP user name is registered in Group Site If a host name is displayed in the Site column of the call history the party cannot be registered in your contact list Also you may not be able to register a SIP URI or SIP user name from the incoming call history to the contact list for a reason such as non compliance with the RFC In this case contact your network administrator 1 Pres...

Page 83: ...firm the saving of settings is displayed 6 Use to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Setting the Date and Time 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Use to select Set Date Time and press Enter The date time settings screen is displayed 4 U...

Page 84: ...mask or Default Gateway contains 1 or 2 digits numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 DNS Server Use to select whether the IP address information for the DNS servers Primary DNS Server Secondary DNS Server will be obtained automatically from a DHCP server or will be set manually Auto ...

Page 85: ... dealer For details contact your dealer When you make a 3 party video conference call select a value of 1 0 Mbps or higher Otherwise the image quality and the sound quality cannot be guaranteed When you make a 4 party video conference call select a value of 1 5 Mbps or higher Otherwise the image quality and the sound quality cannot be guaranteed Encryption Use to select whether to enable encryptio...

Page 86: ...e in periods of network congestion When in Audio only mode your image is not sent to the other party Instead a blue screen is sent ON Communication will become audio only if there is network congestion OFF default Communication will not become audio only even if there is network congestion Note To select ON Quality of Service must be set to Audio Contents cannot be shared while in Audio only mode ...

Page 87: ...tings screen is displayed 7 Press Home The Home screen is displayed Making Screen Standby Settings When the unit or remote control are not operated or a video conference call is not received for a specified length of time the unit enters standby mode You can set the length of time here 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is ...

Page 88: ...Enter and use to select the tone More Highs Standard default More Lows Voice or Music at the start of a video conference call Page 63 Note You can listen to a sample of the following items by pressing R Welcome Screen Vol Ringback Tone Vol Ring Tone Vol 6 Press G A dialogue box to confirm the saving of settings is displayed 7 Use to select Yes and press Enter The system settings screen is displaye...

Page 89: ...een is displayed Note If the manual settings screen is displayed proceed to step 6 5 Press B The manual settings screen is displayed 6 Use to select the Boundary Microphone you want to configure and press Enter 7 Use to select the Boundary Microphone s relative position Left side Sounds on left side are played Right side Sounds on right side are played Center Mono All sounds are played through bot...

Page 90: ...MIC 2 Center Mono MIC 3 Left side Note Make some noise near the Boundary Microphone is displayed to indicate which Boundary Microphone picks up the noise is not displayed when the Boundary Microphone is mute is not displayed when multiple Boundary Microphones pick up the sound at the same time When the Boundary Microphone is mute the sound made by pressing the MIC Mute button might make appear 8 P...

Page 91: ...ol ID ID1 default ID2 ID3 for the unit Check ID mismatch Use to select ON default or OFF When ON is selected if the unit receives a signal from a remote control that has an ID different from the one specified on the Home screen a warning is displayed Follow the procedures on the screen to change the remote control ID When OFF is selected even if the unit receives a signal from a remote control tha...

Page 92: ...Enter The system settings screen is displayed 3 Press The second page is displayed 4 Use to select Language Setting and press Enter The language settings screen is displayed 5 Press Enter and use to select the desired language Note According to the model the language you can select is different as follows For KX VC500BX English UK default English US Português Español For KX VC500CX English default...

Page 93: ...on for the unit 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press twice The third page is displayed 4 Use to select System Info and press Enter The unit information screen is displayed Page 73 5 Press Home The Home screen is displayed Checking Enhanced Features You can check which features have been activated due to s...

Page 94: ...tings screen is displayed 3 Press twice The third page is displayed 4 Use to select Network Test and press Enter The network test screen is displayed 5 Enter an IP address Note If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 6 Press R The network test st...

Page 95: ...ill be set to Standard 6 Press R The self diagnosis ends Note If you do not press R the self diagnosis will automatically end after about 10 minutes 7 Press Home The Home screen is displayed Performing Remote Maintenance The following operation is for performing remote maintenance by your dealer After performing the operation you cannot use the unit until remote maintenance is finished However tur...

Page 96: ...he system settings screen is displayed 3 Press twice The third page is displayed 4 Use to select Admin login and press Enter The login screen is displayed 5 Use to select Password then enter the administrator password 4 10 digits Note Please enter the administrator password that was set during installation If you forget the administrator password please contact your dealer 6 Use to select Login an...

Page 97: ...dropping might be possible on networks that are not secured against such actions 1 Login to the administrator menu Page 96 The admin menu screen is displayed 2 Use to select Encryption and press Enter The encryption settings screen is displayed 3 Use to select the following items for input Access mode Use to select Admin default or User When Admin is selected only the network administrator can ena...

Page 98: ... 1 Login to the administrator menu Page 96 The admin menu screen is displayed 2 Use to select Update Settings and press Enter The update settings screen is displayed 3 Use to select the following items for input Proxy Server Addr Enter the IP address of the proxy server If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 1...

Page 99: ...s Enter The system will automatically restart to reflect changes to system settings Note When changing the connection mode the time required for a restart may depend on network conditions Making SIP Settings When using a SIP server over an intranet video conference calls can be made using SIP URIs SIP user name SIP domain name Note These settings can only be made in IP mode Page 99 Video conferenc...

Page 100: ... Enter an authentication password 0 60 characters alphanumeric space symbols Page 110 comma double quotation mark cannot be entered Note To communicate using a SIP server ON must be selected and SIP Server Address SIP Username and SIP Domain Name must be set For details contact your network administrator Authentication ID and Authentication Password can only be set when Digest Authentication is se...

Page 101: ...g the unit s software To activate the feature you must obtain a registration key from your dealer First provide your dealer with the Activation Key No and Registration ID written on the activation key card and the unit s MPR ID The dealer will enter this information into the Key Management System and then issue you with the registration key To Confirm the MPR ID 1 Login to the administrator menu P...

Page 102: ...If the registration key you entered is invalid Failed Registration Key code authentication is displayed Repeat the procedure from step 5 If this message is displayed even when you have correctly input the registration key that was issued contact your dealer Only one registration key can be registered at once Activated features can also be checked on the enhanced feature confirmation screen Page 93...

Page 103: ...Contact your dealer for more information on obtaining the latest firmware and User Manual If the checking downloading or installing of a software update fails an error message is displayed Press Enter to restart the system Please try the following a Set DNS Server or Primary DNS Server in network settings Page 84 or local site settings when a local site is selected Page 105 Then try updating the s...

Page 104: ...to Gain Control Use to select whether to enable the auto gain control feature ON default Enables the auto gain control feature OFF Disables the auto gain control feature 5 Press G A dialogue box to confirm the saving of settings is displayed 6 Use to select Yes and press Enter The admin menu screen is displayed 7 Press Home The Home screen is displayed Making HDMI Settings for Checking Operation N...

Page 105: ...Key setting This setting is available only in NAT Traversal mode For details refer to the following web site http panasonic net psn products hdvc nat_traversal index html Connection mode Use to select a connection mode IP Mode or NAT Traversal Mode Note If a connection mode is selected without completing network settings the settings cannot be saved Before making local site settings change the con...

Page 106: ...ode selects either Full HD or HD according to the available bandwidth Note Selecting Auto or HD is recommended When Full HD is selected if the other party has a low bandwidth the display resolution may be lower than when HD or Auto is selected When making a 3 party video conference call the main video camera will be automatically set to HD even if you have specified Full HD When making a 4 party v...

Page 107: ...not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 SIP Server Use to select ON or OFF default ON You can communicate using a SIP server OFF You cannot communicate using a SIP server Note If SIP settings have not been configured on the SIP settings screen you cannot select ON Page 99 For details contact your network administrator When ther...

Page 108: ... 2 2 Use to select the currently selected local site 3 Press Y A dialogue box to confirm whether you want to return to the site set on the system settings screen is displayed 4 Use to select Yes and press Enter The Home screen is displayed Note When the connection mode temporarily used for the selected local site and the connection mode set on the system settings screen are different the system wi...

Page 109: ... is displayed 3 Use to select the local site you want to delete 4 Press R A dialogue box to confirm deletion is displayed 5 Use to select Yes and press Enter The select local site screen is displayed 6 Press Home The Home screen is displayed User Manual 109 Contacts and Settings ...

Page 110: ...e that can be input depends on which language is selected through system settings Press the indicated button repeatedly to cycle through the characters and numbers assigned to that button until the character you want to input is displayed If you want to input another character using the same button press to move the input cursor to the right 110 User Manual I n p u t Input ...

Page 111: ...racter 2 Eastern Europe Mode Number Mode 1 1 1 1 1 1 ABCabc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOmno6 6 PQRSpqr s7 7 TUVtuv8 8 WXYZwxy z9 9 0 Space 0 _ 1 abcABC2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoMNO6 pqrsPQR S7 tuvTUV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 ...

Page 112: ...ope Mode Number Mode 1 1 1 1 1 1 AÄBCaäb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOÖmn oö6 6 PQRSßpq rsß7 7 TUÜVtuüv 8 8 WXYZwxy z9 9 0 Space 0 _ 1 aäbcAÄB C2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoöMNO Ö6 pqrsßPQR Sß7 tuüvTUÜV 8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ...

Page 113: ... 1 1 1 1 AÀÂÆBC Çaàâæbc ç2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 2 DEÈÉÊËF deèéêëf 3 3 GHIÎÏghiîï 4 4 JKLjkl5 5 MNOÔŒ mnoôœ6 6 PQRSpqr s7 7 TUÙÛÜVt uùûüv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aàâæbcçA ÀÂÆBCÇ2 deèéêëfD EÈÉÊËF3 ghiîïGHIÎÏ 4 jklJKL5 JKLjkl5 jklJKL5 mnoôœM NOÔŒ6 pqrsPQR S7 tuùûüvTU ÙÛÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD E...

Page 114: ...de Number Mode 1 1 1 1 1 1 AÀBCaàb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÈÉFde èéf 3 3 GHIÌghiì4 4 JKLjkl5 5 MNOÒÓm noòó6 6 PQRSpqr s7 7 TUÙVtuùv 8 8 WXYZwxy z9 9 0 Space 0 _ 1 aàbcAÀB C2 deèéfDEÈ ÉF3 ghiìGHIÌ4 jklJKL5 JKLjkl5 jklJKL5 mnoòóMN OÒÓ6 pqrsPQR S7 tuùvTUÙV 8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ...

Page 115: ...urope Mode Number Mode 1 1 1 1 1 1 AÁBCaáb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÉFdeé f 3 3 GHIÍghií4 4 JKLjkl5 5 MNÑOÓm nñoó6 6 PQRSpqr s7 7 TUÚÜVtu úüv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aábcAÁB C2 deéfDEÉ F3 ghiíGHIÍ4 jklJKL5 JKLjkl5 jklJKL5 mnñoóMN ÑOÓ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GH...

Page 116: ... 1 1 1 1 1 1 AÁÄBCaá äbc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÈÉËFd eèéëf 3 3 GHIÍÏghiíï 4 4 JKLjkl5 5 MNOÓÖm noóö6 6 PQRSpqr s7 7 TUÚÜVtuú üv8 8 WXIJYZw xijyz9 9 0 Space 0 _ 1 aáäbcAÁÄ BC2 deèéëfDE ÈÉËF3 ghiíïGHIÍÏ 4 jklJKL5 JKLjkl5 jklJKL5 mnoóöMN OÓÖ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxijyzWX IJYZ9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF...

Page 117: ...Number Mode 1 1 1 1 1 1 AÁÂÃÀBC Çaáâãàbc ç2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÉÊFde éêf3 3 GHIÍghií4 4 JKLjkl5 5 MNOÓÔÕ mnoóôõ6 6 PQRSpqr s7 7 TUÚÜVtuú üv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aáâãàbcç AÁÂÃÀBC Ç2 deéêfDEÉ ÊF3 ghiíGHIÍ4 jklJKL5 JKLjkl5 jklJKL5 mnoóôõM NOÓÔÕ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéê...

Page 118: ...л4 4 МНОПмноп5 5 РСТУрсту6 6 ФХЦЧфхцч7 7 ШЩЪЫшщъ ы8 8 ЬЭЮЯьэюя9 9 0 Space ҐЄІЇЎ ґєіїў 0 _ 1 абвгАБВГ2 деёжзДЕЁЖ З3 ийклИЙКЛ4 мнопМНОП5 рстуРСТУ6 фхцчФХЦЧ7 шщъыШЩЪ Ы8 ьэюяЬЭЮЯ9 0 Space ґєіїў ҐЄІЇЎ _ 1 AÁÂÃÀBCÇ aáâãàbcç2 DEÉÊFdeéê f3 GHIÍghií4 JKLjkl5 MNOÓÔÕm noóôõ6 TUÚÜVtuúü v8 0 Space 1 ghiíGHIÍ4 jklJKL5 mnoóôõM NOÓÔÕ6 pqrsPQRS7 tuúüvTUÚÜ V8 0 Space _ aáâãàbcç AÁÂÃÀBCÇ2 deéêfDEÉÊ F3 PQRSpqrs7 WXYZ...

Page 119: ...ode Extended Character 1 Western Europe Mode Extended Character 2 Eastern Europe Mode 1 1 1 1 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 JKLjkl5 jklJKL5 0 Space 0 Space 0 Space 0 Space _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 MNÑOÒÓ ÔÕÖØŒ mnñoòóô õöøœ6 mnñoòóôõ öøœMNÑ OÒÓÔÕÖ ØŒ6 User Manual 119 Input ...

Page 120: ... The current input mode is displayed in the guide area Example latin mode and lowercase preferred mode currently selected Deleting an Input Character Press Y to delete an input character The character deleted depends on the position of the cursor If the cursor is to the right of the last character in the line the last character will be deleted If the cursor is within a line of characters the chara...

Page 121: ...Control Batteries For users in Taiwan only 1 Open the cover 2 Take out the R6 AA batteries 3 Insert new batteries R6 AA dry cell minus side first then close the cover User Manual 121 M i s c e l l a n e o u s Miscellaneous ...

Page 122: ...st clean it with a neutral household cleaning agent using a well wrung damp cloth Then wipe down the unit with a dry soft cloth Do not use the following when cleaning the unit They may cause unit discolouration or damage Petroleum Scouring powder Alcohol Thinner Benzine Wax Hot water Powder soap If using a chemically treated cleaning cloth be sure to follow all accompanying directions and warnings...

Page 123: ...e network administrator can set the length of time until the unit enters screen standby mode Page 87 When connecting a device equipped with HDCP High bandwidth Digital Content Protection only a blue or blue black screen may be displayed If an image is not correctly displayed do not connect an HDCP equipped device The area at the edges of the screen is not displaying properly The display is not set...

Page 124: ...l reception range Page 18 The remote control ID differs between the unit and the remote control Change the settings so that the remote control ID of the unit and the remote control match Perform the following procedure 1 Press Home on the unit The Home screen is displayed Check the remote control ID of the unit Page 29 Note If the remote control ID is not displayed on the Home screen contact your ...

Page 125: ...ot supported by the other party s main video camera For example you tried to use the pan function with a video camera that supports only the zoom function Check whether the other party s main video camera supports the function you are trying to use One of the parties is using a unit with an incompatible software version Check the software version of all parties Update the unit with the older softw...

Page 126: ... you check the SIP settings if you still cannot connect to the other party contact your network administrator The ID and password for digest authentication are incorrect Check that the values specified for Authentication ID and Authentication Password are correct Page 100 The SIP Transport Protocol setting is different from the other party s Set the SIP Transport Protocol setting so that it is the...

Page 127: ... of the unit Contact your dealer Packet loss is occurring The network is congested Check the display of the network status indication Page 32 If the icon shows only 0 1 bars continuously press Status twice and check the fields Loss and Bandwidth then contact your network administrator or dealer Page 73 The maximum bandwidth setting is incorrect During a 3 party video conference call at least 1 Mbp...

Page 128: ...en or sub video camera s image Page 64 Page 68 The computer s display resolution or refresh rate is incompatible with the unit Set your computer s resolution and refresh rate to a setting compatible with the unit Page 64 It takes a long time to display a clear image when displaying a still image from the sub video camera Sending a still image requires time Packet loss is occurring Change the Still...

Page 129: ...ion lines Contact your dealer The sound cuts out You are too far from a microphone Speak close to a microphone The microphone or unit is being moved during a video conference call Do not move the unit or the microphone during a video conference call The microphone is being obstructed During the video conference call do not block the microphone with your hand or other object There may be a problem ...

Page 130: ...he display When the MIC position is set automatically if the other party places the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match The MIC positions set manually by the other party are incorrect Ask the other party to confirm the manual settings of their MIC positi...

Page 131: ...aximum capacity Delete unneeded contacts Page 81 Invalid IP Address The format of the entered IP address is invalid Enter the IP address correctly in the format XXX XXX XXX XXX decimal values separated by periods For values of only 1 or 2 digits enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicas...

Page 132: ...ected sub video camera Contact your dealer Check display resolution The computer s display resolution or refresh rate is incompatible with the unit Set your computer s resolution and refresh rate to a setting compatible with the unit Page 64 n is already in use Note The IP address is represented by n On the network you are using another device is already using the IP address you have input for the...

Page 133: ...uency setting of the unit 50 or 60 is represented by n A video camera with a different field frequency to the unit has been detected Use a video camera with the same field frequency as the unit Note If you enter Safe Mode during a video conference call the call will be disconnected Call failed due to software version mismatch A video conference call to a unit with an incompatible software version ...

Page 134: ...n unsupported codec Have the other party check their settings Received remote control ID n1 The unit current setting is n2 Press Home button using the correct remote control or setup remote control as follows 1 Press and at the same time 2 Within 2 seconds press n2 3 Press Home to finish this message will disappear If this message will not disappear please check the batteries in your remote contro...

Page 135: ...Enter the IP address correctly The correct format is XXX XXX XXX XXX dotted format decimal notation If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcast addresses cannot be used Invalid Secondary DNS Server address Please enter differen...

Page 136: ...nce calls get disconnected repeatedly contact your dealer Call failed due to insufficient bandwidth setting on called site The other party s maximum bandwidth is set to a value that cannot support 3 party 4 party video conference calls Ask the other party to change their maximum bandwidth setting Feature is not available with current connection The other party cannot display the computer s screen ...

Page 137: ...me message is displayed after resetting the unit contact your dealer Miscellaneous Problem Cause and Solution Safe Mode is displayed on the screen Note When Safe Mode is displayed on the screen you cannot connect to the network make video conference calls or perform certain settings self diagnosis performing a network test etc A standard definition 640 480p 720 480p video camera signal has been de...

Page 138: ...nes Sound Pickup Method Stereo Monaural 1 Transmission Call Control SIP Other AV QoS Call Control Encrypted Transmission AES External Interface Video Inputs HDMI Camera 2 RGB PC 1 Switchable 3 inputs Video Output HDMI 1 RCA Component 1 Audio Input Boundary Microphone port 1 RCA Stereo 1 Audio Output RCA Stereo 1 Audio output to display is via HDMI Network RJ45 port 1 Other Camera Control RS 232C S...

Page 139: ...40 C Operating Humidity 10 90 non condensing 1 Either output can be set through system settings Page 89 only monaural is available when connecting to MCUs and non Panasonic video conference systems User Manual 139 Specifications ...

Page 140: ... 77 Enabling Connection to Non Panasonic Video Conference Systems 76 Encryption setting 97 F For Your Safety 9 I Inputting Letters and Numbers 110 K KX VCS101 Activation Key Card for Connection Enhancement 75 L Language setting 92 LED Patterns 22 Local Site setting 105 M Making a Video Conference Call 34 Making SIP Settings 99 MIC Position setting 88 Muting the Microphone 61 N Network Test perform...

Page 141: ...U Unit Information viewing 73 93 Unit Name setting 83 V Volume adjusting 60 User Manual 141 Index ...

Page 142: ...ent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2010 KK1010KU4042 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan For KX VC500EX only Regulatory Directives Hagenauer Strasse 43 65203 Wiesbaden Germany For information of Compliance with EU relevant Contact to Authorised Representative Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Ham...

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