Panasonic KX-TVA50, Feature Manual

Page: 22 / 87

2.2 System Features
22 Feature Manual
2.2.15 Covering Extension
Description
Forwards calls to a second extension when the first extension's subscriber is not available to take the
call. The caller can also access the Covering Extension by pressing [0] while a Personal Greeting is
being played, or while leaving a message.
Programming Manual References
"Covering Extension" in 2.1.3 Mailbox Parameters
Subscriber's Manual References
5.3 Assigning Your Covering Extension
2.2.16 Custom Service
Description
Allows callers to perform specific functions by pressing dial buttons on their telephones while listening
to voice guidance (Custom Service Messages). Callers can be guided to an extension, mailbox,
outside destinations (including cell phones), operator, fax machine, other Custom Services etc.,
without the assistance of an operator.
Each Custom Service can consist of several selections which callers can select using the dial buttons
on their telephone dial keys (0 to 9, *, and #).
Custom Service Messages ("Press 1 for Sales, press 2 for Service…", etc.) can be recorded by the
System Administrator or the Message Manager. In total, a maximum of 100 Custom Services can be
created.
Calls can be handled by Custom Service by:
– Setting the Incoming Call Service of a trunk or port is set to "Custom Service" and specifying
a Custom Service number (refer to"Incoming Call Service" in 2.3.1 Service Group in the
Programming Manual).
– Setting the Service of Holiday Service is set to "Custom Service" and specifying a Custom
Service number (refer to"Service" in 2.4.2 Holiday Settings in the Programming Manual).
– Custom Service/Personal Custom Service: A Custom Service can be assigned to one of the
available options provided by another Custom Service or Personal Custom Service. After
pressing the appropriate dial key, the caller is sent to assign Custom Service.
Custom Services can be created and edited using the Custom Service Builder utility of KX-TVA
Maintenance Console (refer to 2.4.4 Custom Service in the Programming Manual).
Programming Manual References
2.7.8 Custom Service Report
2.4.4 Custom Service