Problem
Cause/solution
The 2nd caller’s information is
not displayed during an outside
call.
R
In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your phone
service provider and subscribe to the desired service.
After subscribing, you may need to contact your phone
service provider again to activate this specific service,
even if you already subscribed to both Caller ID and Call
Waiting with Caller ID services (CWID).
Answering system
Problem
Cause/solution
The unit does not record new
messages.
R
The answering system is turned off. Turn it on (page 21).
R
The Digital Receptionist System is turned off. To turn it
on, see the operating instructions for KX-TGW420.
R
The message memory is full. Erase unnecessary
messages (page 22, 23).
R
The answering system setting is set to
“
Announce
Only
”
. Change the setting (page 21).
R
Your phone service provider's voice mail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of
rings setting (page 24) to a lower value, or contact your
phone service provider.
R
The answering system can only record calls from 1 line
at a time.
I cannot operate the answering
system remotely.
R
The remote operation is turned off. Turn it on (page 23).
R
The remote access code is not set. Set the remote
access code (page 23).
R
You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 23).
R
The answering system is turned off. Turn it on (page 21).
For assistance, please visit http://shop.panasonic.com/support
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Useful Information
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2019/12/26 12:58:01
