Panasonic KX-TGP500, Administrator'S Manual

Page: 247 / 284

Making/Answering Calls, Intercom
Problem Cause/Solution
The handset does not ring. •
The ringer volume is turned off. Adjust the ringer volume.
For details about the operations, refer to the User Guide
on the Panasonic Web site (
®
see Introduction ).
•
Check the VoIP status in the Web user interface and
confirm that each line is registered properly (
®
see To
check the setting status in the Web user interface in
this section).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
Check the firewall and port forwarding settings on the
router (
®
see 1.1.10 Other Network Settings ).
•
Check [Multi Number Settings] in the [Telephone] tab in
the Web user interface (
®
see 3.7.1 Multi Number
Settings ).
•
Check [Call Control] for each line in the [Telephone] tab
in the Web user interface.
–
If [Do Not Disturb] is set to [Yes] , the base unit or
handset does not receive calls (
®
see 3.7.3.3 Call
Features ).
–
If [Unconditional (Enable Call Forward)] is set to
[Yes] , the base unit or handset does not receive calls
(
®
see 3.7.3.4 Call Forward ).
–
If [Block Anonymous Call] is set to [Yes] , the base
unit or handset does not receive anonymous calls (
®
see 3.7.3.3 Call Features ).
•
Check that [Do Not Disturb] , [Enable Call Forward] , and
[Block Anonymous Call] are not controlled by your phone
system.
•
If 3 calls are being handled by the base unit and/or
handsets simultaneously, a new call cannot be received
and the unit will not ring.
•
For details about settings, consult your network
administrator or phone system dealer.
Document Version 2013-02 Administrator Guide 247
7.1 Troubleshooting