Problem
Cause/solution
I cannot make a call.
R
Set the dialling mode. Press
M
MENU
N#120M
SAVE
NM
OFF
N
R
If you are using a BT double adaptor to connect the unit,
remove the adaptor and connect the unit to the phone
wall socket directly. If the unit operates properly, check or
replace the adaptor. (for New Zealand)
R
The unit is not designed to be used with rotary/pulse
dialling services.
Caller ID/Talking Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R
You must subscribe to Caller ID service. Contact your
phone service provider for details.
R
If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line socket, plug the unit directly into the wall socket.
R
If you use a DSL/ADSL service, we recommend
connecting a filter (contact your DSL/ADSL service
provider) to the telephone line between the base unit and
the telephone line socket. Contact your DSL/ADSL
provider for details. (for Australia)
R
If you use a DSL/ADSL (JetStream) service, we
recommend that you contact your DSL/ADSL service
provider to have a DSL/ADSL Splitter installed. We do not
recommend the use of generic DSL/ADSL filters. Contact
your DSL/ADSL service provider for details. (for New
Zealand)
R
Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again. (for
Australia)
R
Other telephone equipment such as a monitored Burglar
Alarm or the modem in the SKY Digital decoder may be
interfering with this unit. Disconnect the other equipment
and try again. (for New Zealand)
Caller information is displayed
or announced late.
R
Depending on your phone service provider, the unit may
display or announce the caller’s information at the 2nd
ring or later.
R
Move closer to the base unit.
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Useful Information
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